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      Frequently Asked Questions

      • About
        PuppySpot
      • Breeder Standards
        and Screening Process
      • Health
        and Safety
      • Travel

      About PuppySpot

      1. What is PuppySpot.com?
      2. How do I know that you are not a scam?
      3. How can I help PuppySpot fight scams?
      4. What's the difference between you and a pet store?
      5. Will I be able to visit my puppy or speak to the breeder before my puppy comes home?
      6. Why are you so expensive?
      7. Why use PuppySpot rather than adopt from a shelter?
      1. What is PuppySpot.com?

        Relentlessly focused on our mission to make lives better by placing healthy puppies into happy homes, PuppySpot is the trusted service that connects dog lovers with responsible breeders nationwide.

      2. How do I know that you are not a scam?

        At PuppySpot, we do not ask for trust, we earn it through transparency and action. So, instead of taking our word for what it's like to work with us, we encourage you to read reviews from real customers. Every one of our customers receives a survey and we proudly post every single review we receive on our website, in chronological order (no funny business like only posting the best reviews), so prospective customers can review thorough feedback from some of the nearly 150,000 others who have already experienced the magic of the PuppySpot process.

        Our reviews are so positive that PuppySpot is a proud recipient of the Feefo Gold Trusted Service award, an independent seal of excellence that recognizes exceptional businesses.

      3. How can I help PuppySpot fight scams?

        As a company of true dog lovers, it's heartbreaking to hear stories of scammers taking advantage of a family's search for a new four-legged family member and we work hard to educate the public about how to avoid puppy scams. To help us in that fight, if you or someone you know has been victim of a pet scam, please reach out to us at [email protected].

      4. What's the difference between you and a pet store?

        There is almost no similarity between PuppySpot and a pet store. Pet stores typically sell thousands of products for animals of all kinds. Our mission is simple and clear – to make lives better by placing healthy puppies into happy homes. While there are countless differences between PuppySpot and a pet store, we will highlight a few of them here.

        • Direct to You: Because of our commitment to the humane treatment of all dogs, when you find a puppy at PuppySpot, it comes directly from an experienced breeder (literally, thanks to PuppySpot's travel program, your puppy will arrive in your home the same day it leaves its breeder). As a result, your puppy will spend its entire life before it arrives in your home with its breeder and parents. On the other hand, by the time a puppy makes it to a pet store, that puppy may have made several stops, over several weeks, before it even arrived in the store.

        • Transparent Access to Puppies: Depending upon where you live, you may not be able to find a purebred or purpose-bred designer puppy at a pet store. In an effort to combat the inhumane treatment of animals, many states actually prohibit pet stores from selling puppies. And, even if you do happen to live in a state that has not yet enacted a pet store ban, it can be nearly impossible for you to independently verify whether a pet store puppy came from a responsible breeder. At PuppySpot, we are committed to transparency, and you will not only have peace of mind knowing our expert compliance team has screened, vetted and qualified your breeder, but will know everything you want to know about your puppy, including its breeder, its parents and its health history.

        • Proprietary Screening of Breeders: Another major difference is our proprietary screening process. At PuppySpot, we carefully screen all of our breeders before we invite them to join our network and, to stay in our network, breeders need to continue to meet our evolving standards.

        • Health Screening & Guarantee: In addition to our compliance efforts, our extensive health protocols are the industry's best, culminating with a requirement that your puppy pass our proprietary nose-to-tail health exam, administered by a licensed veterinarian, before we will allow your puppy to travel. And, after your puppy arrives home, not only do we provide our exclusive health guarantee, but we are here to support you throughout your puppy journey. We really mean it when we tell you our relationship with you begins, it does not end, when you find your puppy on PuppySpot.com.

      5. Will I be able to visit my puppy or speak to the breeder before my puppy comes home?

        While finding a puppy used to be a local exercise where you were limited to the breeds and breeders near you regardless of their quality or experience, PuppySpot has changed all of that. PuppySpot was specifically designed to connect you with the perfect puppy for you, no matter where in the country you or the breeder live. As a result, in most cases, the first time you meet your new best friend is when he or she arrives in your home. That said, our transparent process is specifically designed to eliminate all the scary unknowns that often accompany looking for a new puppy, whether you are looking online or offline. From the start of the process when we screen, vet and qualify every breeder in our network, to our unmatched health and vaccination protocols, we do everything to ensure you receive a healthy puppy from a responsible source. And, we back all of that with an industry-leading health guarantee.

        Although you will not visit your new family member before he or she travels to you, our team of puppy experts is committed to providing you with all the information you need and want. Not only do you rely upon our expertise to find the best breeders in the nation and get to see pictures and videos of your puppy and its parents, but you can also connect with your breeder anytime. Whenever you want, you have the option to speak directly to your breeder, accompanied by one of our puppy experts, to ask any questions, learn more about your puppy and address any concerns you may have.

      6. Why are you so expensive?

        Although, in many cases, our prices are comparable to or less than those you would find elsewhere, our goal is to be the best and safest place to find your new furry family member. As a result of the heavy investment we make in our technology and nearly 200 dog-loving team members across the country, we are not competing to be the cheapest place to buy your dog. What we do involves a lot more than just selling puppies. Beyond matching you with your perfect puppy, handling all of the logistics to get your puppy to you and providing an industry-leading health guarantee, we also employ a full compliance team who screens, qualifies and regularly re-screens every active breeder in our network, as well as a team of health experts to make sure your puppy is in great shape before it leaves its breeder. We provide hands-on, personalized guidance throughout the entire placement process and are always just an email or call away. And, our customers can rest easily with our No Puppy Mill Promise and free lifetime support, which are all included in the exclusive package that accompanies every PuppySpot puppy. All that allows you to focus on what really matters – preparing your home for your new best friend.

      7. Why use PuppySpot rather than adopt from a shelter?

        Reputable shelters are a great option for some, but they are not for everyone. If finding a purebred or purpose-bred designer puppy or knowing your new family member's health and behavioral history are important to you, PuppySpot is likely the better choice for you as that information is not often available to you at a shelter. That being said, we are not anti-shelter in any way but, instead, pro-dog. As dog lovers, what is important to us is that people are able to make educated choices and find their dogs from a responsible, humane source, whether that source is a shelter, a rescue or a breeder. And, while there are many wonderful shelters and rescues out there, unfortunately, that is not always the case. Unlike responsible breeders, rescues and shelters are not typically licensed or regulated by the government and often operate without government oversight.

        Also, while adopting from a shelter is a viable alternative for some people, for tens of millions of American dog lovers, adopting a pet from a shelter or rescue is simply not feasible for health reasons (e.g., disabilities, PTSD, allergies). There are also many dog lovers for whom knowing the behavioral and health histories of their puppies is important, whether that's because they have small children, need a service dog or otherwise want a specific breed with specific characteristics. There are countless other reasons a family may have decided a purebred or designer breed is the best fit for their family and, without documentation about a dog and its family history, it can be impossible to tell whether you are getting what you think you are.

        Finally, among the many myths out there about shelter adoption is the one about overpopulation of dogs in shelters in the United States. The simple fact is that even if every single adoptable shelter dog were adopted, those dogs would not come close to satisfying the country's annual demand for companion dogs. In fact, scientific data by Mississippi State University and the Pet Leadership Council show not only a significant gap and but a growing one between the supply of and demand for puppies. In fact, with all of the work we do on the front-end to ensure the health of our puppies and screen our customers, as well as unique programs like our internal rehoming program, we believe we are making a real impact upon limiting the number of dogs surrendered at shelters.

      Breeder Standards
      and Screening Process
      Breeder Standards and Screening Process

      1. How do you find your breeder partners?
      2. Do you monitor your breeder partners?
      3. How do I know you don't work with puppy mills?
      4. Do you ever reject breeders?
      1. How do you find your breeder partners?

        More than a quarter of our nearly 200 dog-loving team members are involved in our breeder screening and compliance efforts. And, the PuppySpot Breeder Compliance Team has a singular objective – to ensure we only work with the nation's highest-quality breeders. That's part of the reason less than 10% of the breeders who enter our review process ultimately join our network. PuppySpot's extensive 100+ point screening process requires, among other things, that all of our breeder partners comply with federal licensing requirements, meaning they are USDA licensed, unless they are legally exempt from licensing. Our enhanced screening sets a new benchmark with background checks and proprietary standards for our breeder partners that go significantly above and beyond USDA and state regulations.

      2. Do you monitor your breeder partners?

        Absolutely. Above and beyond our initial onboarding process, our compliance team regularly re-screens breeders to ensure their licensing status, as well as compliance with legal requirements and our strict, industry-leading standards. In addition, every one of our breeders is required to follow our proprietary health and vaccination protocols which are specifically designed to ensure we accomplish our mission to make lives better by placing healthy puppies into happy homes.

        Every week of the year, PuppySpot Breeder Compliance Team members are in the field visiting breeder partners' facilities, reviewing their operations and providing education to ensure breeders have access to best practices for animal care.

      3. How do I know you don't work with puppy mills?

        Our No Puppy Mill Promise sits at the core of what we do, and PuppySpot has a zero-tolerance policy for any organization or individual that practices or perpetuates inhumane treatment of animals. A "puppy mill" is an illegitimate source of puppies that places profit above the welfare of animals and, not only are puppy mills inhumane and cruel, but also typically operate in violation of the law or government regulations. Puppy mills need to be shut down. Period.

      4. Do you ever reject breeders?

        Yes. We are aggressive in reviewing potential breeder partners and regularly reject breeders that don't have strong, consistent and demonstrated histories of compassionate and humane treatment of animals. It is also common for breeders to withdraw during the application process because they are unwilling or unable to meet our high standards. One example of PuppySpot's best-in-the-nation standards is our prohibition of first-time breeders – we explicitly discourage opportunists and get-rich-quick breeders who have not shown a long-term commitment to the ethical treatment of dogs.

      Health and Safety

      1. What does PuppySpot do to ensure the health and safety of its puppies?
      2. What is a VHR?
      3. What is a Health Certificate?
      4. How do I know this puppy will be healthy? What happens if the puppy comes to me not healthy?
      5. What does the Health Guarantee cover?
      1. What does PuppySpot do to ensure the health and safety of its puppies?

        PuppySpot's dedicated Health Team is comprised of experts on puppy and dog care. The PuppySpot Health Team uses a proprietary checklist to confirm and reconfirm that every puppy meets the company's best-in-class health standards before the puppy travels to you. Among other things, before we clear any puppy to travel to its forever home, the puppy must undergo and pass a comprehensive nose-to-tail health evaluation and, after arriving home, another within two business days of arrival.

      2. What is a VHR?

        Our VHR or "Veterinary Health Report" is our extensive, mandatory health report required of all PuppySpot breeder partners for each puppy they place. As part of our process, the VHR is certified by a licensed veterinarian and consists of a thorough examination of a puppy's ears, eyes, mouth, teeth, gums, respiratory system, cardiovascular system, musculoskeletal system, skin and coat, gastrointestinal system and urogenital system.

      3. What is a Health Certificate?

        A health certificate is a document that is completed by a licensed veterinarian after they inspect your puppy and clear him or her of infectious disease prior to travel. A health certificate, which is included as part of the PuppySpot process, is required for all animals prior to travel, even if they are only traveling within one state.

      4. How do I know this puppy will be healthy? What happens if the puppy comes to me not healthy?

        While puppies are living, breathing beings and nobody can promise they will always be healthy, our entire process is designed to deliver on our mission to make lives better by placing healthy puppies into happy homes. Our breeders are required to take your puppy to a licensed veterinarian for our proprietary nose-to-tail health exam within three days prior to a puppy's scheduled travel date. The results of that exam, signed by the licensed veterinarian, are then submitted to our dedicated Health Team which then reviews the documentation before we will clear the puppy for travel. The health of your puppy is our primary concern which is why, in addition to all that we do to try to make sure your puppy is happy and healthy when he or she arrives, we also provide a comprehensive health guarantee.

      5. What does the Health Guarantee cover?

        Our health guarantee covers your puppy against congenital or hereditary conditions, which adversely affect your puppy's health.

      Travel

      1. Is flying a puppy safe?
      2. How soon can my puppy go home?
      3. How do the puppies travel?
      1. Is flying a puppy safe?

        Yes. Airlines have been transporting live animals for years and have procedures put in place to ensure the health and safety of animals. Animals are flown in pressurized, temperature controlled compartments of the plane and PuppySpot has safely placed nearly 150,000 puppies.

      2. How soon can my puppy go home?

        We do not allow puppies to travel to their new homes earlier than eight weeks of age (and, if your puppy is a small breed, the puppy must be at least two pounds or 12 weeks old, whichever comes first). Assuming your puppy meets those requirements then, given our extensive pre-flight health process, the earliest your puppy will typically be able to travel to you is four days after you purchase your puppy.

      3. How do the puppies travel?

        Our puppies travel through pet-friendly services, either via ground or air transportation. Air travel is widely preferred and utilized, but ground transport may also be available based on location, distance and breeder availability and preference.

        Our pet-friendly airline partners include major air carriers such as United Airlines, Delta Airlines and American Airlines. American and Delta have strict temperature limitations and fly pets in a pressurized, temperature-controlled compartment. Those airlines do not transport snub-nosed breeds.

        Unites Airlines' advanced PetSafe Program also flies pets in a pressurized, temperature-controlled compartment but, unlike other airlines, also transfers pets to and from the plane in temperature-controlled vehicles. As a result, puppies traveling on United Airlines can safely travel in more situations, and United is currently the only major airline that transports snub-nosed breeds.