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To start my puppy is beyond beautiful and full of energy and personality, but did come with kennel cough. We started with a date for transportation, but it was canceled due to the breeder not being notified, so we were given a second date and was given a confirmation, but I never heard from the Dog Cab, so an hour before the time he was suppose to arrive I called Puppy Spot and wait on hold for 45 minutes(that is short for them) and then was told the he did not make it, once again the breeder did not respond. I later found out they send an email to the breeder. So, I ask for a manager who comes on the phone not identifying herself as a manager, just by name. I raise heck and she takes everything I throw at her calmly and texts me her direct line. Another date is given and confirmed. The day before travel I call to make sure the breeder was notified, they say they were sent an email, grrr... I ask for them to be called and be spoken to and then to notify me, which they do. I later received a call from the Dog Cab telling me how it all works and when I should be expecting my pup. He arrived nice and clean and happy. This is our second pup from Puppy Spot and it seems like they have declined.