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We had a great experience. Everyone at PuppySpot was very responsive and helpful. The only natural limitation is that the information that PuppySpot had about our puppy was limited by what the breeder tells PuppySpot. I would have loved to have more information from the breeder but I was a nervous first time dog owner. Also, sometimes the automated responses were a bit too generic. All that said, the website is super easy to use, the employees are very helpful and our puppy (a sweet golden cavalier) is everything we hoped for and more. Thank you, PuppySpot!