Before bringing a puppy home, PuppySpot Group, LLC (“PuppySpot”) wants you to know that owning a puppy means frequent visits to a veterinarian and that you will be responsible for all costs associated with such veterinarian visits.
At PuppySpot, we do everything we can to make sure your puppy is as healthy as possible when s/he arrives, but puppies are living breathing animals which means health issues do arise from time to time despite our best efforts. This guarantee describes PuppySpot’s commitment to you if a health issue arises with your puppy.
Before your puppy comes home he or she has undergone an extensive veterinary health check and his/her breeder has followed our vaccination and deworming protocols. This guarantee covers health issues that may arise after the arrival of your puppy. This guarantee only covers puppies who are delivered [and have continually resided] within the United States and/or Canada.
The following are not covered by this Guarantee:
YOU MUST FULFILL THESE OBLIGATIONS, AS EXPLAINED HEREIN, OR THIS HEALTH GUARANTEE WILL TERMINATE AND BECOME NULL AND VOID.
If you have complied with the requirements in Section 3 of this Guarantee and your puppy experiences a health issue that you believe may be covered under this Guarantee, you should notify PuppySpot immediately by emailing us at CustomerAdvoca[email protected] or calling us at (866) 306-6064. If possible, you should include a copy of the health records associated with your puppy's diagnosis and any other information you have about the health issue. After receiving the information you have provided, PuppySpot will work with you to obtain any additional information we need to review your claim. In case of severe knee, elbow or hip dysplasia, the radiograph should be permanently identified in the film emulsion with: registered name and/or number, name of the veterinarian or hospital making the film, date of radiograph taken. Furthermore, the radiograph and report must meet the standard submission requirements of the Orthopedic Foundation for Animals.
Once PuppySpot has received all necessary documentation regarding the diagnosis and associated costs, a PuppySpot Customer Health Advocate will review your claim and determine whether and to what extent it is covered under this guarantee. Because of the detailed nature of the documentation needed to review these claims, this process can take several days to complete.
PuppySpot reserves the right to, at any time during the claim review process, obtain an additional opinion by a veterinarian of PuppySpot's choosing to review any diagnosis submitted in connection with a claim under this guarantee.
Only the original purchaser of the puppy from PuppySpot can file a claim under this Guarantee. In other words, this guarantee is not transferable to any new owner.
This guarantee gives you specific legal rights, and you may also have other rights which vary from state to state.
FOR THE AVOIDANCE OF ANY DOUBT, PARAGRAPHS 10 AND 11 IN THE TERMS AND CONDITIONS OF SALE RELATING TO MANDATORY ARBITRATION SHALL APPLY TO ANY CLAIMS ARISING UNDER, OR RELATING TO, THE TERMS OF THIS HEALTH GUARANTEE.
If you are entitled to a credit or replacement puppy and decline to use such credit or receive such replacement puppy, PuppySpot shall be under no further obligation and it shall be deemed that you have released PuppySpot from any and all further claims and waived any rights to pursue any claims against PuppySpot.
Veterinarian – A doctor of veterinary medicine licensed by the applicable state licensing authority.
Purchase Price – The "Purchase Price" of the puppy is simply the purchase price and does not include taxes, shipping, health certificate and veterinarian costs, shipping crate or any additional costs or expenses incurred or asserted by the you.
Call (866) 306-6064
The health of your puppy is our number one priority. To ensure your puppy arrives home happy and healthy, we not only require comprehensive health evaluations for every puppy prior to travel, but also offer a Health Guarantee.
PuppySpot has a zero tolerance policy for puppy mills or substandard breeding practices of any kind. Our puppies are raised with love, respect and a high level of attention and personal care.
Our relationship with you does not end once your puppy arrives home; in fact, it's just beginning. Visit our Puppy Center filled with expert guidance on all things dog. We hope to be a resource for you and your pup every step of the way.
PuppySpot places puppies for the top breeders in the country. But we're more than a service: we're a community.
The health of your puppy is our number one priority. To ensure your puppy arrives home happy and healthy, we not only require comprehensive health evaluations for every puppy prior to travel, but also offer a Health Guarantee. Learn More
PuppySpot has a zero tolerance policy for puppy mills or substandard breeding practices of any kind. Our puppies are raised with love, respect and a high level of attention and personal care. Learn More