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      PuppySpot Reviews

      4.6/5

      Based on 5583 verified reviews

      Customer Experience Rating

      • 5 Stars
      • 4 Stars
      • 3 Stars
      • 2 Stars
      • 1 Stars

      See What Families Say About PuppySpot!

      Display Reviews with Photos
      • 11/14/2018

      Yvonne J.

      Texas

      Breed: Yorkshire Terrier

      Good not be better

      It was so nice having a middle man to walk us through this exciting experience. We were totally comfortable going to the airport to get our baby! She is totally perfect in every way!

      PuppySpot Customer Advocate

      Yvonne - Thank you for your feedback. We're excited about your new puppy parent journey and will continue to be here for you and your new puppy, every step of the way!

      • 11/14/2018

      Robert A.

      Oregon

      Breed: Labradoodle

      very happy........

      very happy........

      PuppySpot Customer Advocate

      Robert - Thank you for your feedback. Welcome to the PuppySpot family!

      • 11/14/2018

      Kurt H.

      Wisconsin

      Breed: Shiba Inu

      Awesome service!

      I felt very welcomed into the PuppySpot community. Any questions I had were answered by their customer service! Easy to call and get advice.

      PuppySpot Customer Advocate

      Kurt - Thank you for your feedback. We're thrilled to welcome you into the PuppySpot family and as promised, we will continue to be here for you and your little one, every step of the way!

      • 11/14/2018

      Joe L.

      California

      Breed: Cavalier King Charles Spaniel

      Very pleased with Puppy Spot.

      Very pleased with Puppy Spot.

      PuppySpot Customer Advocate

      Joe - Thank you for trusting us to fetch your new best friend! Welcome to the PuppySpot family!

      • 11/14/2018

      Peter K.

      Illinois

      Breed: Labradoodle

      Great experience and we have

      Great experience and we have a healthy and happy puppy!

      PuppySpot Customer Advocate

      Peter - Thank you for your feedback. The health and well-being of our puppies are our top priority, and we're thrilled to know, your new pup arrived healthy and happy! Welcome to the PuppySpot family!

      • 11/14/2018

      John M.

      South Carolina

      Breed: Pomeranian

      customer service

      Excellent service and coordination from initial contact to receipt of your new pet. Would recommend to anyone. Somewhat pricey but worth it to know your pet comes from a reputable breeder who is just as concerned as you are about your pet's health.

      PuppySpot Customer Advocate

      John - Thanks very much for your feedback and congratulations on your new best friend! Our goal is to be the best place to find your new furry family member. What we do involves a lot more than just coordinating travel arrangements and providing our industry-leading health guarantee. We also screen and qualify our breeders and handle all of the research for you, so you can focus on what really matters: the joy of a new puppy. We'll continue to be here throughout your puppy parent journey, so don't be a stranger if we can be helpful in any way!

      • 11/14/2018

      Jerry M.

      Arizona

      Breed: Goldendoodle

      Lived up to their promise-

      So far we have been delighted with the service and responsiveness to our requests. Best of all we love our little Mac( now Max)! He is sweet and loving. Seems to be learning quickly. He is so playful and loves his toys. A happy boy makes happy pet parents!

      PuppySpot Customer Advocate

      Jerry - Congratulations on your new furry family member! It delights us to know, we were able to provide such a positive experience for you and your family. As promised, we will continue to be here for you and Max, throughout your puppy parent journey!

      • 11/14/2018

      Tanya H.

      Washington

      Breed: Labradoodle

      Great experience

      Puppy spot was great - communication was great and entire process went smoothly! We are in love with our Labradoodle ❤

      PuppySpot Customer Advocate

      Tanya - Thank you for your feedback and adorable pics of your new furry family member! We're so happy to see that your new pup is healthy, happy and already bonding with her new "furever" family. Welcome to the PuppySpot family!

      • 11/13/2018

      Lynda L.

      Oklahoma

      Breed: Chihuahua

      Paris

      My puppy, Paris, came in healthy and happy. No problems. Service was good by PuppySpot with attention to details.

      PuppySpot Customer Advocate

      Lynda - Thank you for your feedback. We're so happy to hear that your new puppy arrived healthy and happy! We are more than an online service, we are a community, your community, and we will continue to be here for you and Paris every step of the way!

      • 11/13/2018

      Karan M.

      Texas

      Breed: Goldendoodle

      Lexi

      She is everything I thought she would be thank you

      PuppySpot Customer Advocate

      Karan - Congratulations on your new best friend, Lexi! We're so happy she is adjusting in her "furever" home so well. Welcome to the PuppySpot family!

      • 11/13/2018

      Erin G.

      Illinois

      Breed: Boston Terrier

      Amazing people!

      Amazing people!

      PuppySpot Customer Advocate

      Erin - Thank you for your feedback. Welcome to the PuppySpot family!

      • 11/13/2018

      Robert S.

      Maryland

      Breed: Goldendoodle

      Makes selecting and purchasing a puppy easy

      Great service and advice. Easy process. Great follow up.

      PuppySpot Customer Advocate

      Robert - Thank you for your feedback. Our team members work hard to provide a smooth and stress-free experience for all of our prospective puppy parents. As promised, we will continue to be here for you and your pup, every step of the way!

      • 11/13/2018

      Richard B.

      California

      Breed: Shetland Sheepdog

      Kippy

      We received such good service from Puppy Spot, and we received an adorable, affectionate, and lively little puppy from Puppy Spot. We're very happy. Denise and Richard Blakewell

      PuppySpot Customer Advocate

      Richard - Thank you for your kind words. It's feedback like yours that let us know we're on the right track! We're so happy that your new furry family member is happy and already bringing joy into your home. Welcome to the PuppySpot family!

      • 11/13/2018

      Thomas G.

      Arkansas

      Breed: Labrador Retriever

      Trudy

      It was very easy and you were helpful with any questions I had.thank you very much

      PuppySpot Customer Advocate

      Thomas - Thank you for your feedback. You've joined a community and we'll continue to be here for you and your little one, throughout your puppy parent journey!

      • 11/13/2018

      Lorie P.

      California

      Breed: Labrador Retriever

      Is been a good experience

      Is been a good experience

      PuppySpot Customer Advocate

      Lorie - Thank you for trusting us to fetch your new best friend. Welcome to the PuppySpot family!

      • 11/13/2018

      Kym F.

      Washington

      Breed: Labrador Retriever

      Puppyspot was fabulous

      Puppyspot was wonderful to work with. Their staff was helpful, patient and supportive. We love our new family member Rex. Thank you Puppyspot. Kym

      PuppySpot Customer Advocate

      Kym - Thank you for the adorable "pupdate" of your new furry family member, Rex. We appreciate your feedback and are thrilled to hear how loved your new puppy already is. Welcome to the PuppySpot family!

      • 11/13/2018

      Robert K.

      Arizona

      Breed: Dachshund

      Wonderful Experience

      Incredible. We lost a 15 yr old. Our house was so empty. We found a perfect girl. Customer Service was FANTASTIC starting from day 1 and continues to now. Our pup is going on 9 weeks. Healthy, happy, and joy! First time dog owners need this service. I just cannot say enough about the GREAT relationship with Puppy Spot.

      PuppySpot Customer Advocate

      Robert - Thank you very much for your feedback. We're very sorry for your recent loss. While we know that your loss could never be replaced, we appreciate you trusting us to help you find your new puppy. You've joined a community and we will continue to be here for you and your little one throughout your puppy parent journey!

      • 11/13/2018

      Kiernan C.

      Georgia

      Breed: Beagle

      Charley

      A great experience in which they delivered on every representation. And the quality of the puppy was awesome. I would use Puppy Spot again without question.

      PuppySpot Customer Advocate

      Kiernan - Congratulations on your new best friend, Charley! Our team works hard to provide a great and smooth experience for all of our puppy parents, and we're grateful for the opportunity to provide exactly that for you. Welcome to the PuppySpot family!

      • 11/13/2018

      Yobby T.

      Florida

      Breed: Dachshund

      Customer service is not aggressive as sales agent Puppyspot

      The first time I bought a puppy on this website, all the puppies were cute and adorable. When my puppy arrived on the first day his condition was not healthy, coughing up phlegm. I tried to contact Puppspot all the responses and the actions they gave were slow. When I ask for a reimbursement, the customer service team is very slow in responding. it has been a few days of non-response after I sent a complete email with Invoice and information from Vet in accordance with Puppyspot's advice. I try to call them back but still they said i have to wait until somebody from Puppyspot call me back, my point is why all the customer service not aggressive as the Puppspot sales agent?? Sales agent call me every single day to make sure i buy the puppy :(

      PuppySpot Customer Advocate

      Yobby - We really appreciate you taking the time to share your candid feedback. Without it, we can't do better for our puppy parents, breeders and puppies. We're sorry for what sounds like the exact opposite of the experience we strive for. We want our puppy parents to feel confident about their decision to welcome home a furry family member and we never want any member of our community to have trouble getting in touch with our team. We were surprised to learn that your little one wasn't feeling well shortly after arriving home since his pre-travel health exam by a licensed veterinarian didn't indicate any issues. You did the absolute right thing by letting us know there may be a problem and our dedicated health team has been working closely with you to learn more, address your concerns, and most importantly, see how we can help. Our relationship began when your pup came home and we'll be here for you throughout your puppy parent journey.

      • 11/13/2018

      Phyllis E.

      Oklahoma

      Breed: Chihuahua

      I rate puppy spot 5

      I rate puppy spot 5 stars.

      PuppySpot Customer Advocate

      Phyllis - Thank you for your feedback. Welcome to the PuppySpot family!

      Texas 11/14/2018

      Yvonne J.

      Breed: Yorkshire Terrier

      Good not be better

      It was so nice having a middle man to walk us through this exciting experience. We were totally comfortable going to the airport to get our baby! She is totally perfect in every way!

      PuppySpot Customer Advocate

      Yvonne - Thank you for your feedback. We're excited about your new puppy parent journey and will continue to be here for you and your new puppy, every step of the way!

      Oregon 11/14/2018

      Robert A.

      Breed: Labradoodle

      very happy........

      very happy........

      PuppySpot Customer Advocate

      Robert - Thank you for your feedback. Welcome to the PuppySpot family!

      Wisconsin 11/14/2018

      Kurt H.

      Breed: Shiba Inu

      Awesome service!

      I felt very welcomed into the PuppySpot community. Any questions I had were answered by their customer service! Easy to call and get advice.

      PuppySpot Customer Advocate

      Kurt - Thank you for your feedback. We're thrilled to welcome you into the PuppySpot family and as promised, we will continue to be here for you and your little one, every step of the way!

      California 11/14/2018

      Joe L.

      Breed: Cavalier King Charles Spaniel

      Very pleased with Puppy Spot.

      Very pleased with Puppy Spot.

      PuppySpot Customer Advocate

      Joe - Thank you for trusting us to fetch your new best friend! Welcome to the PuppySpot family!

      Illinois 11/14/2018

      Peter K.

      Breed: Labradoodle

      Great experience and we have

      Great experience and we have a healthy and happy puppy!

      PuppySpot Customer Advocate

      Peter - Thank you for your feedback. The health and well-being of our puppies are our top priority, and we're thrilled to know, your new pup arrived healthy and happy! Welcome to the PuppySpot family!

      South Carolina 11/14/2018

      John M.

      Breed: Pomeranian

      customer service

      Excellent service and coordination from initial contact to receipt of your new pet. Would recommend to anyone. Somewhat pricey but worth it to know your pet comes from a reputable breeder who is just as concerned as you are about your pet's health.

      PuppySpot Customer Advocate

      John - Thanks very much for your feedback and congratulations on your new best friend! Our goal is to be the best place to find your new furry family member. What we do involves a lot more than just coordinating travel arrangements and providing our industry-leading health guarantee. We also screen and qualify our breeders and handle all of the research for you, so you can focus on what really matters: the joy of a new puppy. We'll continue to be here throughout your puppy parent journey, so don't be a stranger if we can be helpful in any way!

      Arizona 11/14/2018

      Jerry M.

      Breed: Goldendoodle

      Lived up to their promise-

      So far we have been delighted with the service and responsiveness to our requests. Best of all we love our little Mac( now Max)! He is sweet and loving. Seems to be learning quickly. He is so playful and loves his toys. A happy boy makes happy pet parents!

      PuppySpot Customer Advocate

      Jerry - Congratulations on your new furry family member! It delights us to know, we were able to provide such a positive experience for you and your family. As promised, we will continue to be here for you and Max, throughout your puppy parent journey!

      Washington 11/14/2018

      Tanya H.

      Breed: Labradoodle

      Great experience

      Puppy spot was great - communication was great and entire process went smoothly! We are in love with our Labradoodle ❤

      PuppySpot Customer Advocate

      Tanya - Thank you for your feedback and adorable pics of your new furry family member! We're so happy to see that your new pup is healthy, happy and already bonding with her new "furever" family. Welcome to the PuppySpot family!

      Oklahoma 11/13/2018

      Lynda L.

      Breed: Chihuahua

      Paris

      My puppy, Paris, came in healthy and happy. No problems. Service was good by PuppySpot with attention to details.

      PuppySpot Customer Advocate

      Lynda - Thank you for your feedback. We're so happy to hear that your new puppy arrived healthy and happy! We are more than an online service, we are a community, your community, and we will continue to be here for you and Paris every step of the way!

      Texas 11/13/2018

      Karan M.

      Breed: Goldendoodle

      Lexi

      She is everything I thought she would be thank you

      PuppySpot Customer Advocate

      Karan - Congratulations on your new best friend, Lexi! We're so happy she is adjusting in her "furever" home so well. Welcome to the PuppySpot family!

      Illinois 11/13/2018

      Erin G.

      Breed: Boston Terrier

      Amazing people!

      Amazing people!

      PuppySpot Customer Advocate

      Erin - Thank you for your feedback. Welcome to the PuppySpot family!

      Maryland 11/13/2018

      Robert S.

      Breed: Goldendoodle

      Makes selecting and purchasing a puppy easy

      Great service and advice. Easy process. Great follow up.

      PuppySpot Customer Advocate

      Robert - Thank you for your feedback. Our team members work hard to provide a smooth and stress-free experience for all of our prospective puppy parents. As promised, we will continue to be here for you and your pup, every step of the way!

      California 11/13/2018

      Richard B.

      Breed: Shetland Sheepdog

      Kippy

      We received such good service from Puppy Spot, and we received an adorable, affectionate, and lively little puppy from Puppy Spot. We're very happy. Denise and Richard Blakewell

      PuppySpot Customer Advocate

      Richard - Thank you for your kind words. It's feedback like yours that let us know we're on the right track! We're so happy that your new furry family member is happy and already bringing joy into your home. Welcome to the PuppySpot family!

      Arkansas 11/13/2018

      Thomas G.

      Breed: Labrador Retriever

      Trudy

      It was very easy and you were helpful with any questions I had.thank you very much

      PuppySpot Customer Advocate

      Thomas - Thank you for your feedback. You've joined a community and we'll continue to be here for you and your little one, throughout your puppy parent journey!

      California 11/13/2018

      Lorie P.

      Breed: Labrador Retriever

      Is been a good experience

      Is been a good experience

      PuppySpot Customer Advocate

      Lorie - Thank you for trusting us to fetch your new best friend. Welcome to the PuppySpot family!

      Washington 11/13/2018

      Kym F.

      Breed: Labrador Retriever

      Puppyspot was fabulous

      Puppyspot was wonderful to work with. Their staff was helpful, patient and supportive. We love our new family member Rex. Thank you Puppyspot. Kym

      PuppySpot Customer Advocate

      Kym - Thank you for the adorable "pupdate" of your new furry family member, Rex. We appreciate your feedback and are thrilled to hear how loved your new puppy already is. Welcome to the PuppySpot family!

      Arizona 11/13/2018

      Robert K.

      Breed: Dachshund

      Wonderful Experience

      Incredible. We lost a 15 yr old. Our house was so empty. We found a perfect girl. Customer Service was FANTASTIC starting from day 1 and continues to now. Our pup is going on 9 weeks. Healthy, happy, and joy! First time dog owners need this service. I just cannot say enough about the GREAT relationship with Puppy Spot.

      PuppySpot Customer Advocate

      Robert - Thank you very much for your feedback. We're very sorry for your recent loss. While we know that your loss could never be replaced, we appreciate you trusting us to help you find your new puppy. You've joined a community and we will continue to be here for you and your little one throughout your puppy parent journey!

      Georgia 11/13/2018

      Kiernan C.

      Breed: Beagle

      Charley

      A great experience in which they delivered on every representation. And the quality of the puppy was awesome. I would use Puppy Spot again without question.

      PuppySpot Customer Advocate

      Kiernan - Congratulations on your new best friend, Charley! Our team works hard to provide a great and smooth experience for all of our puppy parents, and we're grateful for the opportunity to provide exactly that for you. Welcome to the PuppySpot family!

      Florida 11/13/2018

      Yobby T.

      Breed: Dachshund

      Customer service is not aggressive as sales agent Puppyspot

      The first time I bought a puppy on this website, all the puppies were cute and adorable. When my puppy arrived on the first day his condition was not healthy, coughing up phlegm. I tried to contact Puppspot all the responses and the actions they gave were slow. When I ask for a reimbursement, the customer service team is very slow in responding. it has been a few days of non-response after I sent a complete email with Invoice and information from Vet in accordance with Puppyspot's advice. I try to call them back but still they said i have to wait until somebody from Puppyspot call me back, my point is why all the customer service not aggressive as the Puppspot sales agent?? Sales agent call me every single day to make sure i buy the puppy :(

      PuppySpot Customer Advocate

      Yobby - We really appreciate you taking the time to share your candid feedback. Without it, we can't do better for our puppy parents, breeders and puppies. We're sorry for what sounds like the exact opposite of the experience we strive for. We want our puppy parents to feel confident about their decision to welcome home a furry family member and we never want any member of our community to have trouble getting in touch with our team. We were surprised to learn that your little one wasn't feeling well shortly after arriving home since his pre-travel health exam by a licensed veterinarian didn't indicate any issues. You did the absolute right thing by letting us know there may be a problem and our dedicated health team has been working closely with you to learn more, address your concerns, and most importantly, see how we can help. Our relationship began when your pup came home and we'll be here for you throughout your puppy parent journey.

      Oklahoma 11/13/2018

      Phyllis E.

      Breed: Chihuahua

      I rate puppy spot 5

      I rate puppy spot 5 stars.

      PuppySpot Customer Advocate

      Phyllis - Thank you for your feedback. Welcome to the PuppySpot family!

      Need puppy guidance?

      Call (866) 306-6064

      Our Health Guarantee

      The health of your puppy is our number one priority. To ensure your puppy arrives home happy and healthy, we not only require comprehensive health evaluations for every puppy prior to travel, but also offer a Health Guarantee.

      No Puppy Mill Promise

      PuppySpot has a zero tolerance policy for puppy mills or substandard breeding practices of any kind. Our puppies are raised with love, respect and a high level of attention and personal care.

      Tips & Advice

      Our relationship with you does not end once your puppy arrives home; in fact, it's just beginning. Visit our Puppy Center filled with expert guidance on all things dog. We hope to be a resource for you and your pup every step of the way.