Rottweiler Puppies for Sale
Great customer service. The breeder
Great customer service. The breeder is outstanding.
Duke-580909 AKA The Duke.
Thank You Puppyspot and to Everyone who was involved in making my dream a reality,to become owner of a puppy Rottweiler once again it brings happiness and joy into my life, in 2015 i lost my best friend freddie my second Rottweiler that i had to put down because of a leg tumor he had suffer enough he was my son not just a dog. P.S. Thank You Puppyspot for my new son Duke AKA The Duke.
Overall a good experience
My daughter and I were on a plane from CO to AZ perusing the PuppySpot site and fell in love with Luna - and decided she would be a perfect 25th anniversary gift for my husband (an avid Rottie lover). We sent a request for more info on her, and almost as soon as we got off the plane we received a call from PuppySpot asking why we didn't complete the purchase process. Not ready to commit without more info, we waiting till we got home to San Diego. Once we were home, we made our deposit and got another call, again almost immediately -- very good customer support on the front end. This is where things got a little less than satisfactory. A week later on a Monday afternoon, I got a call from the Travel dept, saying that everything was great - Luna was ready to come home and would be flying into San Diego at 7:18pm on Saturday. I explained that we have a business function that evening 50 miles away and that she needed to arrive no later than 4pm. The agent said OK and that they would call me back with an updated itinerary. 3 days later, I got a call at 6:30am (I was still asleep) saying that the flight arrangements had been changed to have her arrive at 3:50pm (great!) in SAN FRANCISCO!?!?!? But I am in San Diego! OH, well "the new person who did the flight arrangements is new" we'll get that fixed and call you back, 2 more days went by before I was contacted to tell me that the flights had been fixed and Luna would in deed be coming into San Diego by 3:50 on Saturday. GREAT! Can't wait to see her. We show up at the airport freight pickup for American Airlines and walk in at 3:30pm to make sure we are in the right place, and the airline tech checks the waybill and says, "She's not coming till the 7:18pm flight, and probably won't be off the plane till closer to 8pm." I had to leave our event an hour early and drive 50 miles BACK to the airport and pick her up at 9:30pm. Long story short, front end service was great. Luna is an awesome dog and she is in great health. It was the less than thorough service in between that was frustrating.
PuppySpot Customer Advocate
Erin - We're thrilled your puppy arrived healthy and happy, as that's our top priority. As a puppy parent, we want to make sure you're happy, too, and we're disappointed to learn that may not have been the case. While our travel team works very hard to coordinate with your breeder to accommodate your preferred arrival time for your pup, it can sometimes be tricky, as we only work with pet-friendly flights. It's also part of our process to confirm travel details with puppy parents 24- 48 hours before a puppy is scheduled to travel for a couple of different reasons, most importantly being your puppy is seen by a licensed veterinarian a few days before traveling to be sure she was healthy for her big journey home. That said, we never want a customer to feel as if they’re not able to get updated information and we're sorry for the confusion surrounding which airline your pup was traveling to. We are glad we were able to correct the location and your pup arrived safe and sound. We rely on valuable feedback from customers like you to continue to provide our community with a positive experience and we appreciate your candid review. A member of our team will be in touch with you soon to learn more and see how we can do better in the future. We look forward to speaking with you soon and we’ll continue to be here for you and your beautiful pup!
Very helpful, honest, and thorough
I was very skeptical at first, and after many months of looking for just the right companion to my dog at home, I decided to take a look at the pups on their site. I was impressed by the professionalism, communication, and ability to answer all my questions, and deliver nothing but the best. I couldn't be happier with my new Rottweiler, and look forward to many years of health, and a happy household. I will be back in the future!
VIP Service from start to finish
PuppySpot was recommended to me by a close friend who also purchased a puppy from them. Absolutely excellent and outstanding service. Felt like a VIP from the first phone call to the last. Great follow through and communication. I would def. buy another puppy from them in the future. I highly recommend them.