Based on 6190 verified reviews
Breed: West Highland White Terrier
Thank you for all help, every thing went very smoothly and we have ended up with a great puppy
Breed: West Highland White Terrier
It was a very professional smooth transaction . Everything was great and we got our precious Gabby just as promised.
Breed: West Highland White Terrier
They were prompt, helpful, did a great job on follow ups after getting the puppy
Breed: West Highland White Terrier
Good but puppy was not potty trained when paying 2500 for dog
Breed: West Highland White Terrier
I found the Puppy Spot experience to be informative, comprehensive and much more than I expected. I was amazed at how they kept me informed all along the way. The only thing I was a little taken back by was the price to purchase a puppy.
Karen - Thanks for taking the time to provide feedback on your experience with our team. Our goal is to be the best place to find your new furry family member. What we do involves a lot more than just coordinating travel arrangements and providing our industry-leading health guarantee. We also screen and qualify our breeders and handle all of the research for you, so you can focus on what really matters – preparing your home for your new best friend. We'll continue to be here throughout your puppy parent journey, so don't be a stranger if we can be helpful in any way!
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PuppySpot Customer Advocate
Michelle - Thanks for taking the time to provide your feedback. We apologize for any miscommunication surrounding the level of training your puppy received prior to arriving home. Your puppy had begun crate training while with his breeder to help build a foundation, but arriving to a new home is a big change and it may take time for him to get back into a routine. Potty training is an ongoing process and we have no doubt that with a little patience and time, your pup will learn quickly. Once we received your feedback, a member of our Customer Advocate team was quick to reach out to learn more and see how we can help. You joined a community when we matched you with your puppy and we'll continue to be here for you throughout your puppy parent journey!