No comment talk to Michelle in travel
Jack - We believe, welcoming home a puppy should be full of joy, and we apologize for the stressful experience. Original travel plans for your new pup had been changed, due to the hurricane expected to land near your area. Once we received notice of the storm, our travel team worked closely with you, to ensure that your pup was being cared for until he could safely travel to his new forever home. As soon as travel was safe, for both you and your pup, new travel arrangements were quickly made. Our travel team works really hard to accommodate our puppy parents' preferences, however, travel arrangements for our furry friends can be tricky; which is why we always request two airport options. Unfortunately, we were unable to accommodate your first choice. The only airplanes servicing that airport were not equipped to safely transport your pup and we, at PuppySpot, put the safety and well-being of our puppies first. That, being said, we should have done a better job, notifying you sooner. Once we received your feedback, our travel manager quickly reached out and has been trying to connect with you, to learn more. We look forward to speaking with you soon.
Kristhia - Thank you for your feedback. Welcome to the PuppySpot family!
Puppy spot was great to deal with very knowledgeable and helpful. They were very organized as well
Mark - Thank you for your feedback. We're thrilled we were able to introduce you to your new "furever" friend. Welcome to the PuppySpot family!
My wife and I were a little nervous about buying a puppy over the internet, but we were thrilled with the service we received up front from Paul, and the rest of the team as the process progressed. The breeder from which we received our puppy did a fantastic job of describing the demeanor of our new dog, and he is just as great as he was described. We are very happy with our decision to work with puppy spot to find the next member of our family.
Adam - Thank you for trusting us to find your new furry family member! We truly appreciate your kind words and look forward to your puppy parent journey. You've joined a community and we will continue to be here for you and your pup every step of the way!
Very professional and reaponsive
Richard - We appreciate your feedback. As promised, we will continue to be here for you every step of the way. Welcome to the PuppySpot family!
No hassles. Smooth transaction beginning to end with funds available within minutes.
Jennifer - Thank you for your feedback. Welcome to the PuppySpot family!
I was very happy with Puppy Spot. I did research to make sure they are a reputable company, they are. The people that I talked to were very helpful and the advice on bringing home a puppy was helpful. I will tell anyone that wants a purebred puppy to call puppy spot. Christine Hohman
Christine - Thank you for your feedback. Our team members work hard to prepare our puppy parents for the arrival of their new pups and we're thrilled to know that we were able to provide a great experience for you. Welcome to the PuppySpot family!
Thanks to puppyspot we have a new family member - an adorable, healthy and happy Cavalier King Charles Spaniel named Patrick. The process could not have been easier and we were kept well-informed the whole time. They also followed up to make sure he was the healthy pet we were expecting. We would not hesitate to use puppyspot again and to recommend them to friends.
Richard - Thank you for trusting us to help find your adorable puppy. Our team members work hard to prepare our puppy parents for the arrival of their pup and it's feedback like yours, that let us know, we're on the right track. Our service did not end with the arrival of your pup and we'll continue to be here for you and Patrick, throughout your puppy parent journey. Welcome to the PuppySpot family!
The process with puppy spot has been very good. They stayed on top of my questions, travel arrangements and follow up after I received the pup.
Tammy - Thank you for your kind words and the adorable pic of your new pup. We're thrilled that you enjoyed your experience as that is exactly what we strive to do. You've joined a community and we will continue to be here for you throughout your puppy parent journey!
Everything went very smooth and worked out exactly how I had hoped!
Tyler - Thank you for your feedback. Welcome to the PuppySpot family!
Securing the money for the puppy went seamless and after that a whole lot of stress as PuppySpot associates did not follow up in a timely fashion, did not follow through with what was agreed on, did not issue a refund for the travel expense after PuppySpot created the turmoil with the travel (thanks William). Ripley is asleep on my lap after a full morning of exploring his new back yard and as I write this, I look down at him and it almost makes the inconsistencies on the backend after securing the $$ forgivable….almost.
Philip - Bringing home a new puppy should be a joy, not a headache, and we're sorry for what sounds like a frustrating experience. We understand it’s a huge privilege to be a part of helping you select your new family member and our travel team worked really hard to accommodate your travel preferences. Once we received your feedback our Client Service manager was quick to contact you to help navigate your pups travel arrangements and process your refund, as promised. Logistics aside, we're excited that your adorable pup, Ripley arrived happy and healthy and we will continue to be here for you throughout your puppy parent journey.
We love our Brussels Griffon puppy we got and their service was great. We had a puppy nanny fly with him and she was so nice and kept us updated during the travel.
Will - Thank you for your feedback. We're so happy that you enjoyed your experience and are already in love with your new "furever" friend. We look forward to future "pupdates." Welcome to the PuppySpot family!
We had a wonderful experience from beginning to end. Now we have the dog of our dreams and couldn’t be happier!
Kristin - Thank you for the adorable pic of your new pup! It's feedback like yours that PuppySpot team members strive for every day. You've joined a community and we'll continue to be here for you throughout your puppy parent journey!
Our experience has been great from the minute we picked up Cashew at the airport. He is so cuddly and playful. I would say he plays hard then sleeps hard.
Tammy - Puppy cuddles are truly the best! Thank you for your feedback. We're thrilled that your new pup is already so comfortable in his new "furever" home. Welcome to the PuppySpot family!
Puppy Spot was great at the initial point of sale...but after that--there was much to be desired. I had a lot of communication but most of it was incorrect...they e-mailed me the wrong puppy name...I was never told that the breeder was "religious" and would not schedule the puppy's flight on a Sunday which I had requested the flight to be, until AFTER the sale. I was sent the wrong waybill number for picking up the puppy and then of course the puppy's flight was change 3 times and they changed the flight to the next day before consulting me - which if they had I would have told them to make it for Wednesday because I happened to have that day off from work. It was a COMPLETE disaster because I had initially taken the day off from work for the flight on Monday. I would not recommend Puppy Spot to anyone due to these issues unfortunately. But I do have a great puppy.
Marlene - We're very sorry for making what should be an easy experience full of joy and excitement one of stress and confusion. We could have and should have done a better job communicating our breeder's travel restrictions with you when you first selected your puppy. We understand how disappointing it was to not receive your pup when you expected him, however, your puppy's flight was canceled multiple times due to extremely high temperatures and here at PuppySpot, we believe we serve our customers best by putting your puppy's health and well-being first. That said, we know how valuable your time is and we should've made you aware of the travel changes sooner. Once we received your feedback, our Client Services Manager was quick to contact you, and we take comfort in knowing that she was able to put you at ease, throughout your puppy's journey home. We’re happy to hear that your pup is doing well and thriving in his new home. As promised, we will continue to be here for you and your little one, so please don’t hesitate to reach out if there’s anything you ever need throughout your puppy parent journey!
My experience with PuppySpot was very satisfying. We love our new puppy. Having a great time getting to know her....
Cindy - Thank you for your feedback. We're so happy that your bonding with your new puppy and enjoying every minute! Welcome to the PuppySpot family!
Paul was wonderful throughout the whole process!
Shannon - Thanks for your feedback. You're part of the PuppySpot family now, so, please don't be a stranger!
Great response from puppy spot team.
Naidu - Thank you for your feedback. Welcome to the PuppySpot family!
I was apprehensive about purchasing a puppy on-line but Puppy Spot made the process seamless. I'd especially like to thank Tony (last name unknown) for all his assistance. He even answered my call as he was walking out the door. Pick up at the airport was nerve racking, but when Gallifrey, aka Rugger, showed up, I knew I was pleased with Puppy Spot. Additionally, I like that the breeder gave me their contact number should I have any questions.
Claudia - Thank you so much for taking the time to share your feedback - it was our absolute pleasure to match you with your handsome pup, Gallifrey! We are thrilled to know that your pup arrived healthy and happy and that bonding has already begun. Our relationship did not end, so please don’t be a stranger, we are just a call or an email away whenever you need us!