PuppySpot Reviews

PuppySpot serves you best by putting the health and well-being of your puppy first.
Don't take our word for it, here's what real customers have to say about PuppySpot.

4.6 / 5
Based on 11,692 verified reviews

11,692 Reviews

  • 5 Stars
    8,985
  • 4 Stars
    1,407
  • 3 Stars
    556
  • 2 Stars
    287
  • 1 Star
    457
02/04/2017
Destiny M.
Oregon | Breed: Rottweiler

Perfect experience. I love my puppy so much. Puppy spot was really easy to ...

Perfect experience. I love my puppy so much. Puppy spot was really easy to deal with and my puppy arrived rigjt on time and healthy add can be. Thank you puppy spot

02/03/2017
Peter B P.

Everything seemed to go as advertised. One problem I am having with the pu...

Everything seemed to go as advertised. One problem I am having with the puppy is he seems to have some prior training that I have to overcome. I want him to pee in the grass but he was reluctant to do that, preferring to pee on our door mat. I think he was paper trained. Bad idea. Second, When I sit down to eat or relax the puppy starts leaping on my legs as if he is expecting a handout. If I want him to come to me all I have to do is rattle a trail mix bag. I guess the breeders may feel it is necessary to paper train puppies but it may create a problem for the future owner. Hand feeding people food should be an absolute no-no. Other than that those two issues everything is fine and I am satisfied.

02/03/2017
George K.
Pennsylvania | Breed: Yorkiepoo

Terrible! SPOKE TO A DIFFERENT PERSON EVERY TIME I CALLED, COULD NOT OR WOU...

Terrible! SPOKE TO A DIFFERENT PERSON EVERY TIME I CALLED, COULD NOT OR WOULD NOT ANSWER MY QUESTIONS! THEY QUOTED A PRICE, NEVER MENTIONING THAT THERE WOULD BE ANICE ADDITIONAL COST TO FLY THE PUPPY HERE! I DIDN'T FIND THAT OUT UNTIL 3 DAYS BEFORE THE PUPPY WAS TO ARRIVE, THEN I WAS CHARGED ANOTHER $300 TO FLY HER TO MY LOCATION. WE ARE BOTH ON SOCIAL SECURITY, AND DID NOT PREPARE FOR THE ADDITIONAL EXPENSE! I FEEL THAT WAS DECEPTION ON THEIR PART, AND VERY UNFAIR TO US, AT THAT POINT WE WERE IN LOVE WITH HER AND WE WOULDN'T SAY NO! I FEEL TOTALLY TAKEN ADVANTAGE OF!!!

PuppySpot Customer Advocate

George - We were concerned to hear you felt as though the costs associated with your puppy's travel were not communicated at the time you decided to add her to your family, as no concerns were mentioned during our customary conversation shortly after your puppy arrived home. All customers, including yourself, receive a breakdown of total cost during the online payment process, including the price of your puppy and additional flat-rate cost of travel, which includes your puppy's flight, travel carrier and health certificate stating she is healthy and able to travel by air. That said, while our primary objective is to place healthy puppies in happy homes, our goal is to make sure you're happy, too, which is why one of our dedicated travel team members reached out to you shortly after receiving your review to learn more about where the miscommunication may have taken place. After speaking with your wife, we're happy to hear that not only is your puppy healthy and thriving in her new home, but also that we were able to clarify any confusion surrounding the cost of your puppy. In addition, we reiterated there, just as we will here, that your relationship with us began - it did not end - when your puppy joined your family, so you should never hesitate to reach back out to us if there's anything we can ever do to be helpful.

02/03/2017
Joan Elizabeth V.
New Jersey | Breed: Shih Tzu

My puppy arrived on time and was energetic, perky and hungry. Gobbled the ...

My puppy arrived on time and was energetic, perky and hungry. Gobbled the food I brought and lapped water. All good! Her vet visit revealed yeast infections and mites in both ears that needed attention. She is fine now. At ten weeks old, she arrived pee pad trained. She is well on her way to being spoiled.

02/03/2017
Edna C.
Tennessee | Breed: Goldendoodle

Surprisingly easy and the puppy is adorable and smart!

The experience was very good. The Goldendoodle puppy was for my mom who lost her 10 year old dog on Christmas Day. I was a little worried that buying a puppy online was a scam, but our puppy is adorable and super smart! The only thing I think they could do better is communicate better with the buyer. I asked three times for an updated picture of the puppy with no response which again made me apprehensive. I finally had to call and beg for a new picture because it was my mom's birthday and she was having a rough time. They finally sent the picture. The same thing happened when I asked what kind of food the puppy was eating so we could prepare. Would I do it again? Absolutely! The puppy is awesome!

02/03/2017
Thomas L.
Massachusetts | Breed: Boston Terrier

Customer Service department kept us up to date on all issues as they arose....

Customer Service department kept us up to date on all issues as they arose. Our puppy was delayed a few times. It would have been nice for the customer service reps to be more knowledgeable around the reason of the delay.

02/02/2017
Kimberlee S.
Florida | Breed: Border Collie

Excellent selection and customer service. Good to know breeder had been pre...

Excellent selection and customer service. Good to know breeder had been pre screened and was not a puppy mill. Happy to see pictures of both parents before ordering. Had some issue initially with them booking a flight arriving at midnight - but they moved to a slightly earlier flight. Great follow up and we love our puppy!!!!

02/02/2017
Gillian A S.
Texas | Breed: Beagle

Customer service was great! Jordan M. Helped us with everything. They deliv...

Customer service was great! Jordan M. Helped us with everything. They delivered our puppy fast and safe. He is perfect for our family! Thank you puppy spot!

02/02/2017
Kim S.
North Carolina | Breed: Cavalier King Charles Spaniel

Awesome Customer Reps

Very very polite and caring Puppy Spot representatives! They were very patient with my concerns and let me talk to the breeder directly.

02/02/2017
Janet L.
South Carolina | Breed: Bichon Frise

Its was wonderful. Everything went as planned. She is a very sweet and sm...

Its was wonderful. Everything went as planned. She is a very sweet and smart little dog. !the experience was a good one.

02/02/2017
Susan G.
Texas | Breed: French Bulldog

Happy!

Every one I talked to was curious and friendly. Enjoyed my experience with PuppySpot they help out in every way and meet my needs. Thank you for the great experience. Eliot, is a healthy and happy little guy. We love our four legged fur baby.

02/02/2017
Frank P.
Florida | Breed: Beagle

Excellent service by PuppySpot

We are so happy she arrived just as you said

02/02/2017
Caitlin W.
Virginia | Breed: Saint Bernard

Puppyspot is resliable & a great service to find your new best friend!

A great service. We are in love with our little girl. Thank you puppyspot. Would for sure use their services again. Great communication all around!

02/02/2017
Rodney D.
Ohio | Breed: French Bulldog

We just Love him.

We were kept informed through the whole process. our puppy arrived happy and healthy. We just love this little guy, Thank You PuppySpot.

02/02/2017
Anita S.
Virginia | Breed: Yorkshire Terrier

Good service by PuppySpot

Great service and very professional!

02/02/2017
Richard S.
Michigan | Breed: Goldendoodle

Very Good Experience

Experience was very good. Had trouble with United airlines and ended up picking up puppy in person. No issues with staff, someone always available to commicate status or options. However, I did feel I was being passed around some (sales, service, travel), would be nice to have single point of contact throughout process (project manager). Would like more infor of breeders before purchasing. I would recommend Puppyspot and loved our breeder !!

02/02/2017
Angela F.
South Carolina | Breed: Yorkshire Terrier

I thought everything about PuppySpot was very professional and everyone was...

I thought everything about PuppySpot was very professional and everyone was very helpful and truly curtious. I truly liked the fact that it was always puppy first. I received my baby boy Jackson and from the moment I opened his crate up to this very day I knew I made the right choice he has and will be they joy of our home. Thank you all!

02/02/2017
Elaine R.
Ohio | Breed: Chihuahua

Great experience.

At first I was nervous about the process. But everyone was so kind and helpful, even with the financing. I have already recommended Puppy Spot to friends and family.

02/01/2017
Jacqueline S.
California | Breed: Shichon

Cute and smart I love my Puppy

I was very happy with my puppy. She is happy and very sweet she looked just like the picture. I liked the care you gave to place her in my home.

02/01/2017
Maurice B.
North Carolina | Breed: Boxer

Awesome Puppy!

The people at PuppySpot were excellent. Very responsive to questions and getting information needed from the breeder. However, I was supposed to receive papers to register my puppy and never received them from the breeder. She had told them they would be mailed to me within 4 weeks. I called PuppySpot regarding this after waiting another 2 weeks (6 weeks total) and they had a copy on file. My puppy arrived healthy and well. Thank you PuppySpot for helping me find my forever friend!