Great experience! The Puppy I chose was an expensive breed and I was alittle nervous with the transaction of funds but everything went smoothly.
Great attention to our needs. Good stock, but now out of Purina Chicken & Rice, Large Breed, Puppy, big bag. Won't need it for about 4 months though. Good job all around. Thanks
Staff were kind and courteous. However I would have liked more updates from Breeder about my puppy, including pictures. I appreciated the list of items to take to pick up puppy. That was helpful.
Christine- Thank you for your feedback. We understand the excitement of bringing your newest family member home, and as we communicated to you, we're always happy to provide updated photos and videos to our puppy parents as their puppy †grows and matures prior to traveling home. We're thrilled to hear that you had a positive experience with our team and that the list of suggestions we provided was helpful. We're always here for you, should you have any questions throughout your puppy parent journey, so please don't hesitate to reach out to our team if there's anything we can do to be helpful.
My second happy healthy Morkie I adopted from Puppyspot. We are settling in nicely and Dahpne (Holly), is loving her new big brother.
They did well but I don't think I'd do it again
Purchase and transfer of ownership went very well, but after the sale questions e-mailed were never answered.We are very happy with our purchase.The puppy has brought much happiness into our home.
I can say that they deserve the 5 star rating. They have been in contact with ever since I was looking at their site. After purchasing a puppy, they kept informing me of all her flight schedule. In her case, she was delayed in coming in due to bad weather, so puppyshot kept calling me with the changes. The people I spoke to were very helpful. I would recommend them to anyone who is dealing with puppyshot.
Leo is beautiful & healthy. PuppySpot made sure everything ran smoothly, even the air transportation.
Karen - We're so pleased to hear Leo is doing so well and that your experience was just what we strive to provide our customers. Please continue to keep us posted on how everything is going and let us know if there's anything we can ever do to be helpful.†
The beginning in searching and picking out the puppy was great. Very helpful with all questions and even contacted breeder with some of my concerns. However once delivery of puppy wasn't completely satisfied how my puppy came. Such an over bearing odor of farm animal that was not able to bring into home until somewhat batches. Express my concerns and took sometime for any follow up
Joseph - Thanks for taking the time to provide feedback on your experience. As you noted, we're happy to hear that you had a positive experience with your Puppy Concierge, and during communications with your breeder, although we were surprised to hear your puppy arrived with a strong farm smell, as it's customary for puppies to receive grooming prior to traveling to their new homes. That said, one of our Customer Advocate team members has reached out to learn more, however unfortunately, they were not able to reach you. We look forward to speaking with you soon, so we may be helpful in any way we can.
Everyone I spoke to were friendly, concerned and accomidating. They were very informative about their policies and the dogs. Frequent phone calls and texts kept you up to date on the purchase process and in my case the weight gain of the Maltese for flight eligibility. Phone numbers were given to reach the customer service if you have ANY concerns. I am however upset with the Logan Airport in Boston, MA. The freight people left her wet from spilled water and in a cold warehouse alone, while they were in a warm office. There was room for her in the office. The people working there seem disinterested with their job and the process. I'm unhappy with Unitrd Airlines for ending a very long trip from Oklahoma when it was assured the flight would be short and the dog well cared for. As a result I cannot recommend this long distance adoption process.
You all run the process smoothly, I like that you can answer all questions, so greatful for financial help too payments are so easy. The puppy arrived happy and healthy and we couldn't be happier
Every one was kind, knowledgeable and very helpful!!! Daniela did an awesome job in guiding me through the purchase process and Jen made sure I was prepared to pick Chase from the airport!!! A huge thanks to you both!!!
Erika -†Thanks very much for your feedback. We firmly believe that every company is a direct reflection of its people, so we really appreciate the feedback about Daniela and Jen and will proudly share it with them directly. We are here for you as a resource anytime, so please keep us posted on how everything is going and do not hesitate to reach out to our team if there is anything we can do to help.
This is the second puppy I have purchased and the process was easy and we love both the dogs we have received. Thank you for our new family members we will use you every time!!
I appreciate the kindness and consistent support that the Puppy Spot staff gave us while adopting Benny. They guided us in the right things to do to keep Benny healthy. I would definitely recommend Puppy Spot to others who want to adopt purebreds and I would adopt from them again. Thanks so much. Just to let you know, that Benny (our collie pup) is growing and over 3 lbs larger. He is in perfect health and very active. He is now able to understand better at 10 weeks than he did at 2 weeks. He made friends with our male cat and is working on our female cat. We just bought him a kiddie pool. We love Benny.
It was the first time we had purchased a puppy from afar and we were nervous. However, from beginning to end, PuppySpot lived out their promise of taking good care of the customer in bringing them a healthy puppy. We received excellent service when we called with our many and various questions or concerns, they provided lots of information and calls on how and when our pup would come and finally, we received a wonderful, well adjusted puppy. We could not be happier! Pricey, but we thought definitely worth it. :)
After 45 years of owning and loving dogs, we decided we had room for one more puppy in our hearts and in our home. We stumbled upon Puppyspot.com completely by accident in the middle of a typical, dreary Michigan winter. Combing through the pictures and bio's of hundreds of puppies became a pleasant winter pastime. When spring weather arrived, we finally got serious and called Puppyspot. From that moment until this one, (three weeks later) we have had an exceptional experience. Our concierge steered us through the adoption process, arranged a conference call with our puppy's breeder, and shared pictures of the puppy's parents. Next we were turned over to a puppy travel consultant who arranged a flawless, multi- state flight to our local airport. Our puppy arrived exactly as expected: happy, healthy and full of energy. After an examination by our vet, the puppy, named Woodstock aka Woody, is settling into life with a couple of 67-year-old new parents and his 9 -year-old canine big brother. Thanks and warmest regards to Puppyspot.com for an amazing experience!
Catherine -†Thanks so much for trusting us to help your family fetch your newest best friend, Woody. We work very hard to ensure every member of our community - whether they walk on two legs or four - has a great experience and your feedback means a lot. As you know, we are here for you anytime, so please do not hesitate to reach out to let us know if there is ever anything you need.
They were very nice people to deal with. They gave me 99.9% of the paperwork that i needed.. i had to phone and get the last piece... i am sure that was just an error in the paperwork.. easiely overlooked..and quickly remedied. When i have called to ask about anything they have been open and honest with their answers and very helpful.
Sandy - Thanks very much for taking the time to provide feedback on your experience with PuppySpot. We understand the paperwork you're referring to is your puppy's registration information, which as you noted we were quick to help facilitate in getting you what you needed. As you have experienced, we are more than a service, we're a community. Please continue to keep us posted on how everything is going and never hesitate to reach back out if there's anything we can do to be helpful.†
I loved the service I received from PuppySpot! I heard back from them so quickly & each person I spoke with was helpful & courteous. I've told my family & friends about my wonderful experience with PuppySpot. I highly recommend them.
The service experience was incredible. Even accommodating several different flight changes. I was thrilled! However I will say this for the amount of money spent I think the pup should have been potty trained. Other than that it was wonderful and I love my fiesty spunky little girl Tracy
Sharon - Thanks very much for your feedback. We're thrilled to hear you had such a positive experience with our team of dedicated dog lovers! As you know, training a puppy is an ongoing process, especially when a puppy arrives in a new environment. Please feel free to reach back out to our team if we can help provide any additional training advice, or review our house training tipsin our online resource center.†