Alessandra - Thanks very much for your feedback! We're thrilled that you trusted us for not one, but multiple new family members. From your review and accompanying pictures, it looks like your puppies are settling in nicely to their forever home.†We firmly believe that every company is a direct reflection of its people, so we really appreciate the feedback about Noa and will proudly share it with her directly. We are here for you as a resource anytime, so please keep us posted on how everything is going and do not hesitate to reach out to our team if there is anything we can do to help.
no one will answer or return calls at times, too long waiting periods for talking to someone.
Excellent overall experience. Good communication either by email or phone.
We were convinced that PuppySpot avoided puppy mills in the search for that 'perfect dog.' The people we spoke with seemed sincere and knowledgeable, and even provided a three-way talk with the breeder. The fee for the puppy's air travel to get to us was a flat fee and seemed very fair. Our puppy arrived clean and in good health. Overall a great experience.
They kept me updated and were very customer friendly.
I've had two very positive experiences using PuppySpot. I've recommended them to friends and people who see my beautiful girls!
Susan, thanks so much for trusting us to help your family fetch your newest best friend. We work very hard to ensure every member of our community - whether they walk on two legs or four - has a great experience and your coming back to us for another puppy and recommending us to others means a lot. As you know, we are here for you anytime, so please do not hesitate to reach out to let us know if there is ever anything you need.
Responsive, knowledgable and reassuring
your service was excellent. Bitsy is even more than we expected her to be. we already love her very much. Everybody concerned was very helpful and professional and friendly!! Thank you very much.
Clarence, thanks for the feedback and we are glad Bitsy exceeded expectations. Please remember that our relationship with you began, it did not end, when you found Bitsy on PuppySpot, so do not hesitate to let us know if there is every anything you need.
PuppySpot was awesome! From my first contact to the actual purchase of our darling teacup Pomeranian everyone showed such professionalism. They answered all questions and if they didn't know they found out and got back to me promptly. Information was given thoroughly regarding flights, etc. PuppySpot had it all covered and I would definitely use them again and would recommend them highly.
Sandra - Thanks very much for the feedback. Your experience is what we strive for, and please remember that our relationship with you began, it did not end, when you found your puppy on PuppySpot. So, you should never hesitate to reach out to us if there is ever anything we can do to help you in your puppy journey.
I had never purchased a pet that was not in the same city. I had a lot of questions and reservations. PuppySpot answered them all with patience and gained my trust. I would highly recommend and my beautiful friend was named Hope, but when we got her, it did not fit her personality so she is Gracie. She loves the boat and her new sister Daisy. She is absolutely wonderful! Thank you all for your expertise and help!
Kyra, thanks so much for the kind note. One of the amazing things our national network of screened and vetted breeders provides our customers is the peace of mind that they can find the right puppy for their family no matter whether that puppy lives across town or across the country. As you know, our mission is to make lives better by placing healthy puppies into happy homes, and we are glad to hear Gracie is doing so well.
puppy spot was an amazing service to use . We found our puppy in a short matter of time had him here in a short matter of time and puppy spot is been amazing working with us getting everything coordinated we love our dog Cooper he's a wonderful addition to the family !
Thanks so much for kind the feedback. From the review and pictures you attached (thanks for the pix, by the way), it looks like Cooper is settling in quite nicely. Please remember that we are always here for you, so you should feel free to reach out to our Customer Advocate team if there is ever anything we can do to be helpful.
Puppy encorragable. Asked to return , I was. To pay return at my expense, told by puppy spot no refund of $4,200 I paid for her, This is not a repuiurjj co. And do NOT recommend.
First of all, Debra, thank you for being a repeat customer. We are disappointed your experience this time around has not met your expectations and have attempted to work with you to change that. Although your puppy arrived healthy, as we confirmed via the health exam done before she left her breeder and the one your vet administered after she arrived home, we understand you have decided the puppy is not a fit for your home and you are not interested in training the puppy. As you know, our primary concern is the health and well-being of our puppies. That is why, although returning a puppy is an extremely rare occurrence, as part of the placement process, you agreed to our policy requiring you to contact us immediately about rehoming your puppy in the event you determined you could not care for her. We understand returning a puppy is not an easy decision and you are frustrated and disappointed. We have been trying to work with you to return the puppy via our proprietary rehoming program but, unfortunately, you have not returned our recent calls or emails. As soon as we received your review, one of our dedicated Customer Advocates reached out to you again and left a message. Please contact us as soon as possible so we can resolve the situation and work with you to ensure the safe return of your puppy.
This is the first time we have used an online method to get a dog. We were really, really worried we would get a puppy mill dog but after dealing with all the people at Puppy Spot, the professional communication, and meeting the breeder, we are very pleased with our darling. We chose to drive up and pick up our darling because we did not want her traumatized with airlines. She is adjusting to our home or maybe I should say training us well. I would strongly consider obtaining another pet from Puppy Spot based on our experience. They were available with extended hours, did what they said they would do and served as an intermediary between us and the Breeder. Dealing with the breeder was a positive experience as well. We did not find out until picking her up that her parents were Champions and the Breeder was well known in that part of the country. Excellent company. Had absolutely no problems and we love our darling.
Everyone that I spoke with was very helpful , The puppy is amazing and I would use Puppy Spot again
We are in love with our puppy and PuppySpot made it possible!
Carlos, thanks very much for the feedback. Now, you know why we love what we do. Thanks also for sharing the great picture. We always love to see how our puppies are doing in their forever homes.
I needed my puppy shipped to me by air and they made it happen into a small rural airport. I called several times to ask how that worked and they assured me that she would travel safely all the way. They called me to be sure everything would be good.
Thanks so much for the feedback, Janet. We really appreciate it. Our dedicated Travel Agents are great what they do, which is just one of the reasons we are able to ensure we find the right puppy for you regardless of where you or your breeder live.
Love my new puppy - Oliver! Everything went smoothly! Sweetest puppy ever!
Laurie - Thanks for reaching out with your feedback and we are glad Oliver is setting in so nicely. Remember, our relationship with you began, it did not end, when you found Oliver on PuppySpot, so you should never hesitate to reach out to our Customer Advocate team if there is ever anything we can do to be helpful.
Outstanding Service ! We Love Our Puppyspot Staff
Ramon - Thanks vey much for your feedback. The entire PuppySpot team works very hard to ensure every member of our community - whether they walk on two legs or four - has a great experience and we are glad that has been the case for you.
The entire process went very smoothly. We love our new puppy.
professional, friendly and helpful staff. Great product