I went back and forth on how to acquire our new family friend. From Petland to breeder direct through the AKC. Ultimately I decided to go with PuppySpot and am happy I did so. I give high ratings on communication for the large part and support. Our new puppy is very healthy and well adjusted. I would say there should be more clarity on the fact that their is a hefty cancelation fee if you decide to change your mind. I was told several hundred dollars. My purchase was made on a Friday and by Monday their was a supposed fee. I didn’t like that I had not been told that before the purchase and it seemed unreasonable based on only a couple days having passed. If I truly had wanted to change my mind their would have been a big problem. But, I was committed with the process and we were happy we had found our puppy. In the end we paid more than direct from a breeder but everything was so well taken care of that I would not have a problem doing it again. We are happy.
Joel - We truly appreciate you for trusting us to fetch your new best friend and we are glad that you had a positive experience with PuppySpot. More importantly, we are happy to know that your puppy arrived happy and healthy, as that is our top priority. That said, we're sorry to hear that there was any confusion surrounding our cancelation policy/terms, we should've done a better job explaining our policy to you. It's helpful to receive your feedback so we can continue to improve and provide a positive experience for our community. Our relationship began, it did not end, so please don’t hesitate to let us know if there’s anything we can ever do to be helpful throughout your puppy parent journey!
My Bichon Frise has a wonderful temperament. You can tell that the breeder did a great job in raising him for the first weeks before coming to his new home. The PuppySpot customer service reps and managers were very helpful as well. I really like the phone app--it made it easy to communicate with the puppy manager, and the checklist was handy. Thank you!
First time using this company- would do it again and also refer to friends and family for the care they had for our new addition!!
Buying our first family puppy from PuppySpot was kind of a stressful process. We were so excited to have made our purchase and start planning to surprise our 6 year old daughter with the puppy. But after nearly a 3 week delay due to the pups umbilical hernia and healing, it was stressful and frustrating. However, the day we received our puppy the wait was absolutely worth it. The one knock I give PuppySpot is their communication during the first week, that I needed to address with multiple people. Communication did improve during weeks 2-3. PuppySpot is a cool idea and everyone I worked with was very friendly. But there is room for improvement, like maybe an automated tracking system from buying to arrival day, sort of like an Amazon package. Where the buyer could check in and perhaps see the latest notes of where everything is at with the puppy. All in all, we are very happy everything worked out in the end.
Matt - Thank you so much for taking the time to share your feedback - it was our absolute pleasure to match you with your sweet and loving pup. We rely on valuable feedback from customers like you to continue to provide our community with the trusted experience they deserve. We have recently launched our PuppySpot app, which has made preparing for a new puppy and tracking his/her journey home much easier. We apologize if this option wasn't offered or explained to you throughout your journey. PuppySpot is more than a service, we're a community and we'll continue to be here for you and your puppy every step of the way!
Thank you for delivering my Bella. Your company was a complete joy to work with. Everything was handled in a very professional manner. The care shown for the smallest details was unbelievable, the staff was very friendly and easy to work with. It was obvious they love their jobs and their main goal was the welfare of the puppy. I would highly recommend them to all who want a happy and healthy puppy. Thank you so much.
We just got our Goldendoodle puppy Clara and we are extremely happy with her and all the service and follow up from Puppy Spot. I would definitely recommend them to anyone looking to safely buy a puppy.
This site was very accessible. They were prompt in response. All that we talked to....Deena, ✔ Exceptional service and "tone" > Lindsay.✔✔ Appreciate follow-ups & questions answered. Overall..thorough and quick to correct any missteps. Love our puppy!
This little puppy is my heart and soul. Big thank you to Kathleen and your team of travel that got River here safely. AKC called 2 days ago and I gave them his name and microchip number. Kathleen, you were right. They tried to sell me the Brooklyn Bridge but I stuck with what you told me. River sees his vet this morning I will be in touch. Promise. I tell everyone I meet about Puppy Spot.. THE BEST!
Most was great but,communication could be better. But I have this bundle of joy she love my other dog loves the cat they even kissed the cat and Nova . She is very independent.She runs to me whenmy other dog gets to mush for her. Oh and she is a piggy loves her food. She Sleeps all night .She sleeps with me in her own bed. Simple put I love her very much.thank you very much.
From the beginning to the end they help me through the whole process. I found my the sweetest puppy and the love of my life. Met the most helpful people along the way. I never felt pressured or hurried in any way. They were there with thoughtfulness help and tips and information about my puppy. I learned a lot. Great experience.
Not good with getting back on phone calls
Kim - Thanks for your feedback. We work hard to make welcoming home a furry family member full of joy and excitement and we're disappointed to learn we failed with you. Since receiving your feedback, a member of our team has connected with you to learn more about your experience and see how we can do better in the future. From our recent communication with you, we are thrilled to hear that your pup is doing great and is thriving in her new "furever" home. Our relationship just began, we will continue to be here for you whenever you need us throughout your puppy parent journey!
Full of live WE are both very happy
It was a great experience from picking out our puppy to having him here home with us. Great Great customer service!
Sophia has been renamed Charlie, and she's doing very well. We love her!