PuppySpot was professional, responsive and proactive. They were exactly what they promised and we love our new little puppy!
Extremely pleased to have a healthy puppy! Deep appreciation to the breeder and Puppy Spot for all the handling in making sure this was more than a wonderful experience!
When we were ready to add a fur baby to our family, my daughter found the Puppy Spot. The service was excellent. I did not know what to expect but I can tell what we got was nothing short than amazing. When we found our pup through then, they were quick to respond and answer my questions through this process. Once we decided to move forward, everything happened faster than I expected. We made our purchase on a Monday and we had our pup by Saturday. That was a quick turnaround being that our pup was in MO and we live in CA. Our family could not be more happy with our little Aria.
It was an interesting experience. I initiated almost all communication with them but they were very responsive. I always received a response. They kept saying they were waiting on travel confirmation which was the most frustrating wait part. Our puppy was supposed to be delivered on a Saturday, we heard from travel regarding a possible delivery date on Friday and then another call on Saturday for delivery on Sunday. So only one day off from original delivery date. But if I hadn't initiated conversation we would not have heard anything for 2 weeks until literally the day before we were supposed to get him. That part was frustrating but now I know that's how it works I would definitely buy from Puppy spot again. Our dog is absolutely gorgeous and so well behaved. Delivery was to our front door and puppy was healthy and happy.
I can not say enough great things about our experience with Puppy Spot! The first puppy we picked out was at about 4 weeks and we were kept up to date on his progress. It was time for him to leave to come to us and I received a phone call that he did not pass his last vet check. They gave u the option for a refund or pick out another puppy. We chose to pick put another puppy. The one we picked out was a little more expensive, so we were given a credit to offset some of the difference. This one was also at 4 weeks, so we had to wait for him to meet the milestones, which he did. We were contacted about the delivery, then a call asking if we wanted him earlier, an we of course accepted. We received our new little guy ( 2 weeks ago) and he is the most adorable little guy. He has adapted very well to his crate training, which we think is from his breeder training. We can not say enough good bout the breeder, she did an excellent job with out little guy. Thank you to Puppy Spot for really using excellent breeders. Our little guy will soon be headed to New York to his forever hoe with our daughter. We highly recommend Puppy Spot!
Would recommend using this site to our friends.
She is wonderful. Judy has great puppies. my vet said she done good with mine. Thank you Judy , everyone at puppy spot is great thanks again Bonnie.
Found just the right puppy for our family. All went very well from contract to delivery.
Very good customer service! We Love our new puppy, she is a Australia Shepard, healthy, and beautiful...
All the process went smooth always giving updates of our puppy. They were very attentive and always responded to any questions we might have.
Love our doggie but she came early. Communication coins have been better but service was decent.
PuppySpot is a highly professional organization. Communication prior to and after receiving our puppy was excellent. The transportation procedure was flawless. Our main problem is that our puppy is very fearful and has likely never seen a leash despite being 6 months old. Not knowing more about the breeder and what conditions the puppy was raised in are the chief limitations of the organization.
Tom - Thank you for taking the time to share your positive experience with our team. We are always happy to connect our prospective puppy parents with their puppy's breeder via conference call before a puppy arrives and then more directly shortly after and we apologize if you weren't made aware of this option. Puppies can take time to acclimate to new environments, particularly older puppies, like yours. We’re confident that with ongoing training and patience, he will thrive in his new forever home, in no time. We are committed to being here as a source of support and guidance as you navigate your puppy parent journey and look forward to continuing our relationship.
Our experience was mediocre with puppy spot. In terms of communication we were able to always get in touch with someone. Some People were nicer and willing to help than others. The transportation they use is not great. Puppy was in van for 3 days stuck in a crate. We also received the puppy a little sick and throwing up for a week which the puppy spot health guarantee did not cover because there was “no definite diagnosis” from the vet even though the vet said she had acute gastritis after taking her to the vet within the puppy spot timeline. No help or communication from the breeder even after we requested a conference call. Personally I would never purchase from puppy spot again. I would rather go straight to a breeder to have more transparency and get more information about the puppy you are buying.
Theresa - We are disappointed to learn you have such a negative view about your experience with PuppySpot, as that is never how we want any member of our community to feel after welcoming home a new furry family member. Although most of our pups travel via air, due to the current travel restrictions our travel team has partnered up with licensed ground transportation companies to travel further distances in order to safely travel your puppy home. Though it may not be the most direct route for your puppy to travel home to you, we assure you it was a decision made with careful consideration and your puppy’s best interest in mind. That said, we are concerned with how your pup arrived, and a member of our aftercare team has been in touch with you to see how your puppy is doing. Your relationship with us began, it did not end, when we matched you with your puppy and we remain committed to nurturing our relationship throughout your puppy parent journey.