Expensive puppies, health issues
Sean - The health and well-being of our puppies is always our TOP priority and we were very concerned to receive your feedback. Like all PuppySpot puppies, shortly before arriving home your pup underwent an extensive nose-to-tail health examination administered by a licensed veterinarian and concluded your pup was 100% healthy. As unfortunate as it is, puppies sometimes get sick, which is why we have a dedicated health team to help resolve any issues our puppy parents may have. Since receiving your feedback a member of our health team has tried reaching you via phone and email to learn more and most importantly, see how we could help. We look forward to speaking with you very soon.
MY EXPERIENCE WITH PUPPY SPOT WAS OUTSTANDING FROM START TO FINISH I WOULD HIGHLY RECOMMEND.. THEY CARE.
It was a easy and quick process. They stayed in touch every step of the way even after my puppy arrivee
While the staff was very professional it can’t change the fact that I had a sick puppy sent to me. No wonder she was underweight, she had a parasitic infection! Vet bills and complete sanitizing of my floors as well as throwing away a perfectly good oriental rug has been quite costly and heart breaking for our puppy.
Barbara - Thank you for trusting us to help you find your new best friend! We were sorry to hear that your pup was diagnosed with Coccidia, a common and treatable puppyhood condition. As living breathing beings, as unfortunate as it is, puppies sometimes get sick which is why our service extends way beyond just the delivery of your puppy, and we have a dedicated health team to address any concerns our puppy parents may have. Our team was quick to reach out to learn more about your situation and see how we could help. We are now working closely with you to address your vet bills with proper documentation. We will continue to be at your side throughout your puppy parent journey, so please do not hesitate to let us know if you need anything.
The Puppy Spot is great! This is our second puppy from the Puppy Spot this year and we couldn't be more pleased!
Liz Smith was great
Since the first call, a great experience! They helped me to find my puppy and through the whole process. I definitely recommend, thank to them, I now have the best puppy ever!
Our puppy is very healthy and happy in our home.....personnel at the air cargo Norfolk International made our pickup very fun and exciting....Maria was great as a manager
Keefe took my call and we discussed a lot of options for dogs based on the space in my house and yards and kids and our own desires. As the family and I settled on various breeds, Keefe would text us pictures of the mom and dad. After picking Whiskey, Nathaniel in ongoing service got us pics and videos from the breeder so we could see the dog and how he was socializing. The travel arrangements came off without a hitch and the family is loving our new Toy sized Australian shepherd.
This is the first time I ever used PUPPY SPOT, and they have made me see a whole new world of PET lovers and Mommy & Daddy lovers. They do so well keeping new parents informed on inline with the next move when getting a new PET and that is VERY COMFORTING. Kudo's from me and my new arrival's. GOOD JOB !! :)
We have always rescued our pets up until now, but this time we chose to buy a puppy -- and ordered one online too! It was a leap of faith that has turned out very well so far: our Finn has been home with us for less than a week, but he has already brought us a lot of joy and keeps us on our toes. We're pleased with our decision and look forward to enjoying our new family member for a long time to come.
What a nice experience this has been! My wife has been wanting a Frenchie for a couple of years now. These are hard to find locally, at least to the satisfaction I needed to assure a healthy and sound dog. I heard about Puppyspot on a Joe Rogan podcast and started my due diligence. When I contacted them, they did their due diligence on me! Which was fine. From my initial contact to the account manager to the puppy delivery, it was a good experience. And now little Reba (formerly known as Pixie) is cavorting with her pack, an Old English Bulldogge, 2 mini Schnauzers, and my daughter’s lab mutt. What fun!
Great experience! Receive follow up calls quite often to see how my puppy is doing.
Puppy spot has more than led up to my expectations. Follow up calls to check on any problems we are having has been exceptional.