Aside from our puppy arriving 4 days past his expected arrival date (the breeder requested an extra day and the airlines cancelled his flight) or having to call PuppySpot to initiate the interview process when the confirmation email stated that we would be the one's getting called, my husband and I enjoyed using this service to purchase our puppy. We received daily calls or messages via the app on the progress of our puppy and I greatly appreciated the fact that the PuppySpot managers handled the booking (and rescheduling) of the flight. It was also great to know that the puppy has a health guarantee as long as we adhere to guidelines to prevent any future expensive doctor visits.
I just want to say that these people are very professional and keep you posted they the whole transaction. My puppy is exactly what I wanted plus some. She is an amazing addition to our family. If the paperwork did not get mixed up at the travel part I would have definitely given 5 Stars. I would highly recommend Puppy Spot ....
Although, I was quite nervous about the whole on-line process and some of the negative reviews that I ran across (after my purchase) about PuppySpot, under a previous name, the process of acquiring my new PuppySpot puppy ran very smoothly. Everything transpired as stated, and there was always someone to speak with if I had any questions. My new puppy arrived Clean, Happy, and Healthy! Thank You PuppySpot!
Second fantastic dog I have got from PuppySpot
During the entire process from beginning to end I was provided poor customer service with very inaccurate info. Never again.
Mike - We're disappointed to hear you had a negative experience with our team. Our mission is to place healthy puppies into happy homes and to make finding a puppy a joyful and stress-free experience. As soon as we received your feedback a member of our Management Team was quick to reach out to learn where we may have failed to meet your expectations. We apologize for the confusion surrounding where to find your pup's health report from his breeder's vet. As soon as we realized that you hadn't received the report our team was quick to send it over to you and confirm your receipt. As promised, we're committed to being here for you and your new pup throughout your puppy parent journey!
Got the dog and thought he was fully up to date on vaccinations but that wasn’t the case. They over vaccinated him and vets think he was from a puppy mil. Love our dog- but sad he was mistreated before.
Taylor - We appreciate your honest feedback about your experience fetching your newest best friend. As you know from numerous conversations with multiple members of our team, PuppySpot does not, and will never, work with puppy mills and has a zero-tolerance policy for substandard breeding practices of any kind. In addition to our comprehensive proprietary screening process that all members of our breeder community must pass (which results in acceptance of fewer than 10% of applicants), we stay in regular contact with our breeder community. Similar to human doctors, veterinarians and individual breeders can work on different schedules for vaccinations and we apologize for any confusion surrounding your puppy's vaccination certificate. Since receiving your feedback, our team has been actively working with you to ensure your pup is healthy and up to date with all vaccinations. You joined a community and we remain committed to nurturing our relationship throughout your puppy parent journey.
We had been searching for a poodle pup for awhile. When we saw the pictures on PuppySpot, we knew this little ball of fur had to be ours. Everyone was kind and easy to work with. Questions were answered promptly. I still ask questions and get responses and it has been 2 weeks since our puppy has been home. She is a sweet girl and we are all settling in. She is a keeper!
This was my first time buying a puppy from this company. The company set up the fights for the puppy to travel. I live 2 and a half hours away from the closet airport. I drove to the airport based on the information provided to me by the company and the puppy did not arrive that day. After several phone calls I was told the puppy missed the connecting flight and would have to stay in Chicago for the night. I was told that the puppy would be on the first fight out of Chicago and would arrive to me by 9 am. I had to get a hotel room for the night. Next morning we went to the airport and the puppy did not arrive until noon. I have called the company to discuss these issues and no one has called me back. I would not recommend this company in any way what so ever.
Donald - We're thrilled your puppy arrived healthy and happy, as that's our top priority. That said, we want to make sure you're happy, too, and we're disappointed to learn that may not be the case. Our team works hard to thoroughly and consistently communicate with our community and we should have done better communicating your pup's travel delays with you. In an effort to better understand how we failed to meet your expectations, our Director of Customer Experience was quick to reach out, learn more, and see how we can do better in the future. Our relationship began when we matched you with your puppy, so please never hesitate to reach back out if there's anything more we can do to be helpful.
From start to finish - it was an amazing experience. PuppySpot handled everything and we now own a wonderful puppy. Without a doubt, would use this service again. Thank you!
I’m very pleased with the puppy, now called Molly. The biggest complaint that I have is that I was told she’d be microchipped when I got her. When my Vet scanned her the next day, she was not chipped. I ended up having to pay for that. I did appreciate the free first exam coupon. The other problem we had was with the person that prepared her crate for travel. They used duct tape to hold the pee pad in place. Of course she had to go potty on such a long plane ride. When I got her out of her crate, she soaking wet pee pad and duct tape were wrapped around the puppy, and were tangled up in her hair. My Vet ended up having to shave the sticky area, and get the adhesive off. They should use some other way of holding the pad in place.
Sandra - While we are very happy to hear that you are pleased with your puppy, Nellie, we are concerned about how your puppy arrived. Our team will reach out to you shortly to learn more and see how we can help address your concerns. We look forward to speaking with you soon!
I have no complaints about the puppy itself - he’s healthy and happy - but you way over-promise on updates once you have committed to a puppy. The app was absolutely useless, other than as an email tool. It never had current, specific information or pictures about my puppy. And don’t say you have “dedicated puppy managers or concierges” (or whatever your phrasing is). Every time I called I spoke with a different person and they were obviously just reading from a script and screen. Don’t pretend to be anything other than what you are - Amazon for dogs.
Lisa - We were truly shocked to receive your review, as not only is it the polar opposite of the experience the vast majority of our customers report having, it varies drastically from the detailed notes and recorded calls we have on file. We consider ourselves to be more than a service, rather a community, and we never want our community members to feel unsupported. We're happy to report that your puppy arrived healthy and happy, which is our top priority, however, we want to make sure you have a positive experience, too. To that end, a member of our Customer Experience team will be in touch with you to learn more and see how we fell short in meeting your expectations. Don't forget that our relationship has just begun, and our team will continue to be here should you ever need us.
I have never bought a puppy from a website before, but after receiving all great information and guarantees Puppy Spot provides, they are absolutely the way to go. Our sweet dog is amazing and we loved her instantly.
From the first phone call, to writing this review, PuppySpot has made a great impact in our lives! Throughout the entire process the service we received was exemplary. We couldn't be happier with our newest member of the family!
I was initially concerned over the idea of picking a dog off the Internet, without meeting him first or even knowing where he was living. It turned out that his breeder lived several states away and would have to be brought by air! All went well. PuppySpot staff were quite informative and supportive throughout. Albert and I are now best buddies! Kudos to PuppySpot! I highly recommend them.
Very easy process and Puppyspot did everything they promised.
I found a sweet and handsome puppy. The lady that I talked with about adopting him was helpful and nice. The travel manager was not as helpful. I never got the same one. That did stress me out a little bit. I feel I should have been assigned someone to walk me through all the options like the adoption agent did. All in all everything was 5 stars. The puppy is in very good health and a very happy and playful baby boy.
Sherry - We do our best to make sure our puppy parents are as prepared as possible to welcome home their new best friends, and we want to apologize for any confusion surrounding your puppy's travel details. We strive to provide a positive, stress-free experience for prospective puppy parents, and we're disappointed to learn that may not have been the case at any point in your experience with us. It's helpful to receive your feedback so we can continue to provide the best for our puppy parents, puppies and breeders.