Words cannot adequately convey my appreciation in all the help PuppySpot was from the beginning and through the entire process. From the concierge to the puppy manager, everyone was so nice and really seemed to genuinely care that I found the right puppy. I absolutely love Millie (aka:Macey). I envision years of true happiness with her and she has already shown me the unconditional love that only a puppy can give. Thank you, PuppySpot!
My son fell in love with a specific Puppy online. After a shirt interview we decided that that would be the one. Two days later I received a call and was told that that puppy he been sold a few weeks earlier. But that a sibling with a different color was available. We settled for second best. He was delayed on his arrival because he had hook worms. I did not want. Sick puppy. When he arrived we had no knowledge of why his day was like. Favorite toy, favorite snacks, how much food he needs a day, how many times he eat a day, etc etc etc. I was very disappointed at how things were handled. When he arrived at the airport he did not have a single toy that made him feel comfortable. He escaped the cage scared and ran for his life. We could 12 hrs later injured. No microchip or any kind of ID
Lupe - Thank you for taking the time to share your feedback. We understand it must have been disappointing to learn the initial puppy you selected was no longer available. However, we are glad to be able to match you with your current pup. Ringo, like all PuppySpot puppies, underwent a nose-to-tail health examination administered by a licensed veterinarian shortly before traveling home to you. It is our policy to disclose any issues found during this examination, no matter how minor, as was the case in your situation. Ringo's vet at the time discovered that he had a trace of hookworms, a very common intestinal parasite found in puppies and had been treated and cleared, which our team had communicated to you before he traveled home. The health and well-being of our puppies is our main priority which is why a member of our Aftercare team quickly reached out to you, once we learned your pup may have been injured shortly after his arrival. After our recent conversation with you, we are so glad to hear that your pup is happy and doing well. Your relationship with us began, it did not end, when we matched you with your puppy, and we remain committed to nurturing our relationship throughout your puppy parent journey.
We are in love with our new puppy. Thank you for the great experience and we have been recommending you to anybody that asks. Everything went so smooth, we couldn’t have done it without you. No other way to get exactly what you want from the comfort of your own home. Forever greatful!!
My dream puppy!
ll of the employees were very helpful, knowledgable and friendly. The process for getting our puppy was really easy!
Very good company to purchase your puppy from beginning to end.
Beautiful dog. Customer service/case managers are ourstanding (they explain everything in detail) , follow up calls and emails to assure a great experience. I think more work is needed with the chosen airline (American airlines in my case). Its concerning to see one's puppy soiled,wet and trembling due to the airline delays.
Carmen - Thank you for trusting us to fetch your new best friend! While we are happy to hear that you had a positive experience with our team we are sorry how your pup arrived. Your feedback is very important to us and our team will be following up with the airline accordingly. Our relationship began when we matched you with your little one, so please let us know if there's anything more we can do to be helpful in your puppy parent journey.
Pleased with our puppy
Your phone system STINKS I spent hours trying to get hold of managers trying to find out the delivery date. They don't return calls or let you know that your manager has the day off. It made what should have been a great experience painful and frustrating. I finally go hold of Aireal and she got things squared away
Ronald - Bringing home a new puppy home should be a joy, not a headache and we are truly sorry for your frustrating experience. We understand it’s a huge privilege to be a part of helping you select your new family member and we should have done better. Your feedback is important to us, not only because we take our role seriously and want you to have the best experience possible, but also because it gives us a chance to learn and improve. You joined a community when we matched you with your pup, and our team will be with you throughout your puppy parent journey.
your service was prompt and courteous until I had behavior problems with this puppy then your service turned to no or slow answer while putting all the blame on me. I was promised a refund for the vet bill for bowel problems when the puppy arrived. I sent all the documents and never received the refund. Hope no one else has a problem with your puppy because you will be out of luck. I will never recommend this service to anyone.
Robert - You did the absolute right thing letting us know of your concerns. We understand the anticipation and excitement involved in meeting your new furry family member, Tytan. As exciting as it also is for your new pup, don't forget that it’s a big change for a puppy to go from one home to another. It may take a little time for him to adjust to his new surroundings and loving family. We’re confident that with ongoing training and patience, he will thrive in his new forever home. As soon as you let us know that there might be an issue, a member of our Client Services team was quick to reach out to learn more, and most importantly see how we could help. Regarding your refund, our team has also confirmed that is has been processed and issued as promised. PuppySpot is a community, and we’ll continue to be here with you every step of the way.
You did a great job helping us pick a puppy and I couldn’t be happier with Finn. He is so special! I believe the communication was poor in that I could never get the same person. I was given Michelle and when I called on her line it was always someone else. That was disappointing.
Patricia - Our top priority and mission is to place healthy puppies into happy homes and we're glad that's just how your pup arrived: healthy and happy. That said, we want to make sure you're happy, too, and we're disappointed to learn your experience with our team did not meet your expectations. We rely on valuable feedback from customers like you to continue to provide our community with the joyful, trusted experience they deserve. We're truly sorry for what sounds like a frustrating experience and one that we never want a puppy parent to have. You joined a community when you found your new furry family member on PuppySpot, so please don't hesitate to reach out if there's anything you ever need during your puppy parent journey.
Attentive and prompt response from Puppy Spot to any of my questions during the process. Please note that the email instructions for sending back first vet check is different than email on actual form-may want to make them consistent.Second, it would be extremely helpful to know the amount of food and times the puppy has been eating at breeders. This would insure purchasers can keep things as consistent as possible. I used recommended dog food,(Royal Canin) but needed more details to keep feeding process similar, considering the time change from breeder. I would definitely recommend Puppy Spot to others.
5 stars for puppy but lots of refining to do on the user experience side. Where to start. The app, tried to be too smart and we got triggered responses about puppy travel plans two days after plans were made and a few other triggers were clunky. 2) communication emails... the post delivery exam specifically two things... is 2 days for exam or 3 or 5? The emails say 2 business days, the forms say 3, and a voicemail (support script) said may be up to 5 days... very confusing. Also the blanket message about no shots for 10 days is horribly wrong. My pup was due for the tri-weekly shot and I almost didn’t get it. Thankfully I called in your support team said it was ok and that the message was wrong. 3) need more information from the breeder... wet food/dry food... level of crate training and potty... these are important things when you spend over 5k on a pup... 4) travel arrangements via cargo.. AA got the job done but you need to rethink your partners.. we had a bad experience with AA, puppy arrived 3 hours early and despite three calls to a AA... they lied about where puppy was and which flight she was on. I could go on.... you have 5 star pups but I can’t give 5 stars for the broker service until it’s a 5 star experience... software, affiliations, user support, communication could be better.
James - We're very sorry for making what should be an easy experience full of joy and excitement one of stress and confusion. We could have and should have done a better job communicating with you and setting the proper expectations. With your feedback in mind, we'll see how we can better explain these options to future puppy parents. Our relationship has just begun, so please continue to keep us posted on how everything is going and let us know if there's anything you need!
The app was not working and and were not available gor contact at certain points...but over all my puppy is adorable and came on time
Alys - Thank you for trusting us to fetch your new best friend! While we're pleased to know your puppy arrived home healthy and happy (our #1 priority), we're disappointed to learn that you had trouble accessing our app. We never want a puppy parent to feel they are unable to reach us at any point of their experience as that is the exact opposite of what we strive to provide. Our relationship began, it did not end, so please don’t hesitate to let us know if there’s anything we can ever do to be helpful throughout your puppy parent journey!
We found our puppy Enzo just by looking up miniature poodles on google. The puppyspot website came up and found our little fur ball. In the beginning we were suspicious with the whole process and based everything on other customer reviews. Oriell and Ralph reached out and were able to answer any questions we had (throughout the process) and within 2 weeks we received Enzo. He is completely healthy, full of energy and we are so happy he is part of our family! We totally recommend PuppySpot and we would definitely use it again.
I really appreciate the phone calls and text messages from Puppyspot keeping me updated on the arrival of my new puppy. The puppy pak was a great gift to receive for my little one. The instructions I received to pick my baby up from the airport were complete and thorough. If anyone is looking to purchase a puppy, I would definitely refer them to your organization.
Everyone was professional and helpful. Thank you