What a wonderful experience this was. I can't deny I was slightly concerned in the beginning because you're purchasing a dog before you get to to meet them but our dog Angel is fantastic. She was completely healthy and as beautiful as her pictures. The entire process was very well done. They told me ahead of time that because she was too young at first that I wouldn't hear from them for 2 weeks until she was updated with her shots and dewormers. Just be patient everyone they literally called me immediately when she turned 8 weeks old and confirmed her travel dates. The driver kept in touch throughout the process and she was the best package I've ever received. Her breeder had already been working on wee wee pad training and she knew to use them as soon as she got here. She is already learning so many things and I am absolutely in love. Thank you to everyone involved in making this process so easy especially during a pandemic.
Your service was great but I’m still waiting for my refund from transportation. I paid to have puppy flown and delivered. I picked her up instead. Please see about my refund. I love my puppy. She’s called Luna instead of tinker. She’s 3 pounds of adorable.
Ellie - Congratulations on your new best friend Luna! As soon as we received your feedback, we reviewed our records and confirmed that your refund has been processed and returned as promised. You joined a community when your adorable Luna arrived home and our team will continue to be here as you need us, so please never hesitate to reach out if we can be helpful in any way.
My concierge Ian was great and answered all my questions. Everything since then has been terrible. The number of managers involved was stupid. There should be consistency in handling. I got conflicting info, I was never able to speak to anyone with knowledge. It was so annoying to be unable to call people directly. The hold time on calls was terrible. I did research on my breeder and even though you say you would not deal with puppy mills it looks like my breeder had a run in with the law on puppy mill issues. I found that in a brief internet search so surprising you had not found that info. My dog seems great but puppyspot was a very negative experience.
Nancy - We are incredibly troubled by your feedback since it's the exact opposite of the experience we want our puppy parents to have while welcoming home a furry family member. At PuppySpot, we are committed to transparency, and we take pride in screening and vetting each and every breeder who applies to be part of our network. PuppySpot has a zero-tolerance for puppy mills or substandard breeding practices of any kind. We are USDA licensed and require every one of our breeders, whether large or small be licensed as well. As soon as we received your feedback our breeder compliance team did a second background check on your breeder and was unable to find any of the negative information you mentioned in your review. We will happily disclose our findings and any information you wish to receive surrounding your breeder. We are committed to being here as a source of support and guidance as you navigate your puppy parent journey and look forward to nurturing our relationship.
The puppy is perfect, we love him!! We had lots of problems with the services and the transportation of the puppy
Anat - We are very troubled to receive your feedback and want to apologize for what sounds like the exact opposite of the experience we want any puppy parent to have. While we are happy to hear how perfect your new puppy is, we are very sorry for any confusion surrounding your pup's arrival. We should've done a better job communicating and coordinating your pup's travel with you. Despite your frustrations to date, we will continue to be here as a source of guidance and support as you need us throughout your puppy parent journey.
We were very happy with the communication and travel plans made for our puppy.
Communication could’ve been more proactive but overall we’re very pleased with the experience and love our new puppy!
She is a full time job and a full time joy. Thank you
Got my new little bundle of joy Dixie from PuppySpot. She was delivered right to my door. Very easy to work with all the people at PuppySpot. Everyone was so nice and answered all my questions.
A wonderful experience!! I love my puppy
Our family is so lucky to have had Puppyspot help us find our newest member to our family. Ali our German Sheppard is a sweet loving well adjusted puppy and we couldn't be happier!!
I was impressed with Puppyspot up until it was time to schedule the travel. Despite expressing to them multiple times that I didn’t feel comfortable with my puppy driving from California to Chicago, they completely blind sided me and told me the night before that they arranged this entire ground transport. I never agreed upon the date of arrival NOR the travel arrangements. Be very careful when choosing this company because they will not have your dog or your best interests into play.
Samantha - We are truly sorry for what sounds like a very frustrating experience and one that we never want a new puppy parent to have. Adding a puppy to your home should be a joyful experience and it's disappointing to know we let you down. Shortly after receiving your feedback, a member of our management team quickly reached out to learn more but unfortunately was unable to connect with you. It's valuable feedback from customers like you that helps us improve our process and continue to provide the level of service we strive for. We hope to speak with you soon!
Thank you puppy spot.. You guys made my dreams come true.. I love my Grace she the best dog in the world. You guys are awesome.
Prior to using PuppySpot I had always dealt directly with the breeder and although I had some apprehension about working with a broker, my overall experience was a good one. They’re responsive, professional and have high standards. My puppy was flown to my home town and delivered to my door. The breeder did a fabulous job with the puppy. She was healthy, pretty much potty trained, crate trained, had all her shots etc and was very well socialized. Couldn’t ask for more. I’d always prefer a local breeder but if thats not practical, PuppySpot is an excellent alternative.
I like that they use only reputable breeders. It's very convenient to shop online, and they had a great selection. 2 issues - not sending a photo of the pup to me more than one time. This was frustrating because I bought it at 5 weeks, knew I had to wait until 8 weeks, so was eager to see weekly updates. Also, slow in delivery; it shipped at 9 weeks not 8. But the puppy was terrific and healthy. She also arrived clean, so we tipped the delivery guy.
We had an awesome experience with our puppy adoption. We were pleased with all the phone calls and emails from the time of reservation to even now 2-1/2 weeks after. Our puppy is healthy and adjusting quickly. Puppy Spot went above and beyond what was expected. We were also very pleased with the breeder. Would definitely use Puppy Spot again.