Everyone was amazing to work with throughout the entire process. We love our new little guy!
She arrived quickly and in excellent health.
I finally got my puppy and she is fantastic. We did the concierge service and it is clear she has never been traumatized. My problem is PuppySpot clearly does not have enough workers. It took forever to get hold of a puppy manager on the app but worked much better just calling the number. She was scheduled to come then the breeder did not get to the vet in time. We had to wait another week. The woman who brought her was great and texted us all along the travel route with pictures and updates. Oh, my credit car had been cancelled the day before I tried to buy her and no one told me I could use PayPal so I was afraid I would lose her. There were so many frustrations along the way but I must say I would do it again because she is so sweet, smart and is almost house trained!
Nancy - Welcoming home a furry family member should be one full of joy and excitement and we're disappointed you had such a negative experience. We rely on valuable feedback from customers like you to continue to provide a positive experience for our community and our team has taken your feedback to heart and will use it to improve in the future.
Puppy arrived physically healthy but an emotional wreck. The delivery process was fraught with miscommunication and delays.
Karl - First and foremost, we want to apologize for any confusion surrounding the arrival of your puppy. We strive to provide a positive, stress-free experience for prospective puppy parents and we're disappointed to learn that may not have been the case at any point in your experience with us. We're also sorry to hear how your pup is feeling. We understand it can be scary for our furry friends to leave their littermates and travel to a new home. We are certain with some training, love, and patience your little one will soon be thriving in his forever home. Please know you are not alone and we will be here for you any time you need us.
The process with PuppySpot to bring home our forever pet was seamless. Great communication and comfort in timeline, cost and updates with photos. We couldn’t be happier with our Havapoo
Everything went according to plan. So far we have a happy healthy Shiba named Rocky.
My puppy is beautiful. The fact that he arrived at 3am was upsetting, it wasn't the drivers fault and I can get over it. The fact that I had no way to print the puppy vet exam is still very upsetting. I reached out by email and never got a different response than print it. I'm sure there are a lot of elderly clients that don't have printer access and with the virus aren't able to go into places that do. The fact that no one responded except routine email gave you the low rating. I needed that guarantee since I am a senior retirement income.
Cynthia - Thank you for trusting us to fetch your beautiful puppy! We are so sorry for any confusion regarding your pup's paperwork. As soon as we received your feedback, a member of our team was happy to connect with you and walk you through different options to submit your paperwork. You joined a community when your puppy arrived home and our team will continue to be here as you need us, so please never hesitate to reach out if we can be helpful in any way.
Was given a different puppy than the one in the pictures
Carolyn - We are truly surprised to learn you feel like you received the wrong puppy. We take pride in the honest, responsible, and trusted approach we use to help puppy parents meet their new furry best friend. All pictures uploaded onto our website are original photos from our trusted breeders. We are confident you received the correct puppy however, we never want a puppy parent to feel deceived. Once we received your feedback a team member quickly reached out to you to address your concerns and has been working closely with you since. We are committed to being here with you until all of your concerns have been resolved.
Great looking dog. Some exceptional staff that were very helpful.
Please ask for Tiffany Asmus she is great in helping and respond really quickly. Just make sure that you understand that the dog will arrive 4 weeks later so you bought a 8 weeks lab and he will be 12 weeks so if you have small kids don't let them know when you buy it because ir will be a long 4 weeks. My dog is perfect, healthy. We are glad he is part of our family.
I bought a puppy from puppy spot, I’m very impressed with the management team, they helped me with a problem with shipping, and were very prompt and friendly. My puppy has a beautiful personality, and she is smart. I would recommend puppy spot to anyone, they have an excellent selection of puppy’s . Thanks soo much puppy spot!! Mark
My new friend and companion Brady is the most amazing puppy I have ever been around! He is bright, happy and completely adorable! Thank you for all your guidance and tips on his intro to his new home, training, health insurance and more! You were wonderful!
I remain thoroughly impressed with the ease, professional and caring support that I have received from representatives of PuppySpot throughout the process of receiving my puppy.
I got my adorable Pom in February 2021 and I am in heaven with him!!! The service was top notch from beginning to end. They made it very convenient for me by coming to my house directly. I would DEFINITELY recommend and buy from PuppySpot.
PS ended up being pretty legit. I didn’t like how they kept rescheduling however, and the breeder just forgot to do the vet papers. But otherwise I’m happy with the experience. Obviously my dog is great.
Although. My experience with PuppySpot was great, I’m nit sure about the breeder or the vet exam . My puppy arrived with conjunctivitis. And I was nit inform that he cannot eat poultry . Therefore he been eating the wrong food and had a allergic reaction . He arrived on time , and the communication was great!
Iris - Just like all PuppySpot puppies, yours underwent a mandated nose-to-tail examination by a licensed veterinarian just before traveling home, which did not indicate he had any signs of conjunctivitis, so we were surprised to learn he was diagnosed shortly after arriving home. As living, breathing beings, as unfortunate as it is, puppies sometimes get sick, which is why we have such health protocols in place and why our service extends well beyond the delivery of your puppy As soon as we received the results of your puppy's second health examination performed by your vet (required to activate our industry-leading health guarantee) indicating there may be a problem, our team was quick to try to not only understand your issue and has been working with you since. As promised, we are committed to being here for you both until your puppy is feeling better!
I am delighted with Panda. He is the sweetest, smartest snuggle bug ever. His favorite place to snuggle is in my shoulder. He is very tiny ( only weighed 2 pounds 9 ounces, when I took him to his first vet visit, but the vet said he is an excellent health. The vet also had very nice things to say about PuppySpot, And that they have checked out several of PuppySpot’s puppies coming and going & they are always healthy. His plane trip here was easy for him. The breeder called me before he arrived & after to make sure he was doing well. Thank you for my adorable dog.
Rocky (Chip) is a full member of the family - fantastic little guy. Puppyspot was fantastic through the whole process.
2 weeks ago I received not one but two Great Dane puppies from puppy spot. It was a bit of an impulse buy but I’m extremely happy with my two goofballs. We started them in training right away because shortly after my purchase I found out about littermate syndrome so we are working vigorously with our trainers to make both pups mentally and emotionally secure. This breed is such a joy to be around, they are seriously lap dogs and don’t really require much exercise but they definitely have lots of energy when it comes to playing together. My husband said you either have one Great Dane or u have a bunch of them and he’s currently looking to get one grey/blue one to the mix!
when you buy a puppy from a breeder you generally get to meet the dog first. when buying over the internet, it would be nice if you kept in closer contact with the new owner prior to pup’s delivery. i had to ask every 2 plus weeks for new pics etc
Sharon - Thank you for your feedback. We understand how exciting it is to welcome home a new family furry member and how anxious you must have been for updates on your puppy. As soon as we received your request for new photos of your puppy, a member of our team was quick to reach out to your puppy’s breeder and shared a set of adorable photos of your puppy with you. Breeders are busy with their little ones and can take a moment to get back to us and we apologize if the turnaround was not as timely as you expected. That said, we are thrilled to know that Mazie is thriving in her new forever home! Our relationship with you began when we matched you with your puppy, so please do not hesitate to reach out if there’s anything you ever need.