I Have to admit I was very skeptical of how all of this would work. But PuppySpot was on top of every detail. The emails were very clear on how the process would go and it went off without a hitch.. PuppySpots puppy chaperone Newt kept us updated Throughout the entire trip.. He was amazing Thank you
Kenneth - Thank you for trusting us to match you with your new furry family member. We work hard to try and provide our puppy parents with a positive and smooth experience and we're thrilled to know, we have provided that for you. Our service did not end with the delivery of your little one, we will continue to be here for you throughout your puppy parent journey. Welcome to the PuppySpot family!
Adding a new puppy to our family from Puppy Spot was a pleasurable experience. We are happy with the pup and with our experience at Puppy Spot. Thank you.
Nancy - Thank you for your feedback. We understand what a huge privilege it is to match you with your new furry family member and we're glad to know that your experience was pleasant and smooth. We're excited about your puppy parent journey, and will continue to be here for you every step of the way. Welcome to the PuppySpot family!
Very thorough. And professional
Stacey - Thank you for your feedback. Welcome to the PuppySpot family!
My puppy arrived sick with the beginnings of pneumonia. Upon pick up at airport I had to take him to the emergency vet. Bills mounted quickly...X-rays, three meds, isolation at home, doctor visits. Found out my dog had been to about four places by plane before arriving to me in a smelly, urine and stool-soaked crate. I also had to give him a bath and dry him quickly before I could take him to to ER vet. Not a fun way to start off. He was frightened and had a difficult first three days eating and drinking, He, fortunately, appears to be fine now. The Puppyspot Advocate is working to reimburse me financially for my vet exams, X-rays and meds. I am continuing to follow up closely with the advocate on this issue until it is fully resolved.
Throughout my process I would say that all of the operators were very helpful. My Lola came to me healthy, happy, and is just in the best health! She’s been an amazing addition to our home and I’m glad I’ve had all the help from them!!! I even went shopping before she arrived and spent the whole time on the phone with a puppy spot rep who helped me purchase everything and reassure me in my days before she arrived. Overall I felt in very good hands!
Sabrina - Thank you so much for your feedback and adorable "pupdate," of Lola. As a dog-loving community, we take pride in not only placing healthy puppies into happy homes but also to ensure that our puppy parents are prepared for the arrival of their new furry family member. Our relationship just began, so please don't hesitate to contact us with any questions or concerns. Welcome to the PuppySpot family!
What an amazing company!!! Attention to detail, follow through and caring are some of the companies attributes!
Debbie - Thank you for your kind words and the adorable pic of your new puppy! It's feedback like yours that let us know that we are providing the exact service that all puppy parents deserve. Welcome to the PuppySpot family!
Oliver (was Snickers) is a healthy, happy little puppy! I am so glad I have him. Ollie is bonding with my other furry ones and is very loved. I am so happy I have him! Thank you!!
Amy - Thank you for the "pupdate" of Oliver. We're so happy to hear that he is healthy, happy and already bonding with his furry family members. Welcome to the PuppySpot family!
Thank you! Very professional customer service. You guided me all through the way from the moment I bought the puppy until I received him at the airport. Even follow up after delivery. Most of all: our dog is beautiful and and in perfect health!!!
Adriana - Thank you for your feedback. We're so happy that your beautiful puppy is happy and healthy, as that is our top priority. You've joined a community and we will continue to be a source of support and guidance, throughout your puppy parent journey!
The purchasing experience was awesome. The travel and delivery experience was great. We love our puppy and she is adjusting beautifully but I had a very upsetting conversation with one of your rep's today and sent a long email to Customer Service as well as copied Kimberly Vicker and have not heard back yet from anyone. Very unfortunate.
Yvette - We work hard to make welcoming home a furry family member full of joy and excitement and we're disappointed that you had a negative experience with our team member. Once we received your feedback our Customer's Advocate Manager was quick to contact you to learn more and has been working with you closely, ever since. We do care deeply for our puppies and puppy parents, and as promised will continue to be here for you throughout your puppy parent journey!
I would recommend to anyone! My new puppy and I are so happy!!
Nicholas - We appreciate your kind words and eagerness to recommend us. It warms our heart to know that your new puppy has brought happiness into your new home. Welcome to the PuppySpot family!
Michael - Thank you for your feedback. Welcome to the PuppySpot family!
Up and down U guys the bestest
Edward - We appreciate your feedback. You've joined the PuppySpot family, so please don't be a stranger!
My experience with Puppy Spot was great!!! From the beginning speaking with a wonderful woman named Peggy I felt very comfortable I was dealing with a top notch quality organization. I worry about breeders but was reassured numerous times Puppy Spot does a thorough intensive review of their breeders and who they choose. They have very strict guidelines breeders have to follow to be involved with them, The process went pretty smooth. I did have to keep calling regarding when my pup was coming to me in Boston but all was figured out. The chaperone was very nice. Whenever I have had a question about anything and I call Puppy Spot they are so accommodating and professional but make you feel good on a personal level. You are not just a number after you purchase a dog. They care about you the same as they did when making the decision and after I made the decision to purchase TEDDY!! It is an exceptional operation and I will definitely let anyone who is looking to adopt a special breed to go through Puppy Spot.
Marie - Thanks very much for your feedback and congratulations on your new best friend! Our goal is to be the best place to find your new furry family member. What we do involves a lot more than just coordinating travel arrangements and providing our industry-leading health guarantee. We also screen and qualify our breeders and handle all of the research for you, so you can focus on what really matters: the joy of a new puppy. We'll continue to be here throughout your puppy parent journey, so don't be a stranger if we can be helpful in any way!
Very impressed with air transport from breeder to us. He arrived happy and active and healthy. Thank you.
Gordon - Thank you for your feedback. We're so happy that your puppy arrived safe and sound, as that is our top priority. We look forward to future "pupdates." Welcome to the PuppySpot family!
Leo and it up being perfect fit for our family, our of that as well as our groomers said he was extremely well-kept and healthy. And that he has a very good disposition and is a very sweet puppy. What he has given our family was missing and for that we are grateful thank you puppyspot.com we love Leo !!! The staff was caring and helpful & knowledgable ! Brad, Lindsay, Kate were all wonderfl Team members who helped our Leo make it to our home with a GREAT FIT!!! My daughters SWEET 16th Bday gift couldn’t have been so GREAT without LEO!!! Sooo HAPPY!!! The Ramos Family , Va.
Robin - Thank you for your feedback and adorable pics of your new pup, Leo. We're thrilled to hear that your new puppy is fitting in so well in his "furever" home, and it warms our hearts to know that our team members were able to assist in matching you with your new puppy and brightening your daughter's birthday! Our relationship just began and we will continue to be here for you, throughout your puppy parent journey. Welcome to the PuppySpot family!
From start to finish it was great experience and every employee I dealt with from sales to transport was 100% knowledable and extremely helpful .Now that I have the puppies I’d do it all again with puppy spot
Mike - Thank you for trusting us to fetch your new best friend! The PuppySpot team works very hard to prepare our puppy parents for their new pup's arrival, and we're so happy we were able to provide a great experience for you. As promised we will continue to be here for you, throughout your puppy parent journey. Welcome to the PuppySpot family!
Everyone at Puppy spot was very helpful and I had a great experience purchasing my pup! They are the best!!
Suzanne - Thank you for your kind words. We're happy to hear that you had a great experience, as that is the PuppySpot goal! Welcome to the PuppySpot family!