Everyone at PuppySpot was awesome. Very helpful, honest, and accurate information. The only issue we had was with the travel of the puppy and that ended up being the breeder’s fault. We got our puppy after 2 different delays because the breeder didn’t have the proper health certificates for the puppy to fly. Other than that we were really happy with our experience.
Stephen - We are very happy to hear that your puppy arrived safe, healthy and is thriving in his "furever" home. We understand the frustration of last-minute travel changes and apologize for any inconvenience it may have caused. Our relationship began, it did not end, so please don’t hesitate to let us know if there’s anything we can ever do to be helpful throughout your puppy parent journey!
My husband, Bob, and I recently received our sweet little Shih Tzu. This has been the second time we have worked with PuppySpot - both times were so very special and working with the PuppySpot staff. The staff were so very easy to work with. Communication was great. The special day we received our sweet 'little boy' was great! Our thanks to Mike for taking such great care in looking after our puppy - from cradle to his new furever home! Bob and I had talked off and on about getting a little brother for our first PuppySpot baby - a female Shih Tzu we renamed as Charlotte Grace. Charlotte was a 'life saver' for us. Plus the added bonus of having her born on my birthday was extra special! Upon introducing our sweet boy to Charlotte, we had decided on a new name - which is Charleston Emerson Winchester Kulp! (can you tell we are sort of M*A*S*H fans?!?) Our new pup, of course, has several new nicknames - such as 'ChuckCharles' and 'Lil Man'. Charleston is so filled with love, we get kisses all the time! Charlotte now has a new buddy to chase and play with in the backyard! It is a lot of fun! We know the care of our pup and his loving ways is as a result of the breeder, their vet and the dear folks at PuppySpot. Hopeful in that someone will read our review and will make the decision to find their wee little furry loved one! Thank you so much PuppySpot!
They will tell you 30 mins, 3 hours later you will still be waiting.
Cate - Thanks for your honest feedback. We understand it’s a huge privilege to be a part of helping you select your new family member and we should have done better. Shortly after receiving your feedback, a member of our team was quick to reach out to learn more and see how we can do better in the future. It's valuable feedback from customers like you that helps us improve our process and continue to provide the level of service we strive for. Our relationship began when we matched you with Waylon, so please let us know if there's anything more we can do to be helpful in your puppy parent journey.
Had such a wonderful experience with PuppySpot. They were great with my pup, super responsive to all of my questions, and great with follow up!
I want to thank PuppySpot for giving me the greatest gift of all - my precious little fur baby. Your wonderful help during this process was perfect - I would recommend PuppySpot to whoever is trying to find their little one. Once again, thank you kindly for everything!
Very thorough in explaining process. We are very happy with our healthy standard poodle puppy!
Dealing with Puppyspot has been a pleasure. Every staff member responded immediately to my questions and requests. They were with me every step of the way. I could tell how much they cared to ensure my puppy, Ziggy, was paired with a loving owner. I would definitely call them again if and when I choose to add another puppy to my family
Thank you for connecting us to a wonderful breeder! We love our little Gracie! She is so perfect in every way! Her connecting flight was delayed by 4 hours and United Pet Safe program gave her the best care ever! They even took a pic of her with them!
Great service. Great puppy. Love him already.
I recently purchased a Bernie Doddle through PuppySpot. I was skeptical at first but they blew me away with their service. Original sales person was informative and new all the details about the dog we wanted. Helped me walk tight through the process. The puppy manager was awesome too, he coordinated the flights for our dog, got us updated photos and help with all paperwork. PuppySpot was on point with everything. Our dog arrived and was everything we expected. His first veterinary appointment went very well. Vet complimented us on a good looking healthy dog. I will highly recommend PuppySpot to anyone looking for a quality dog.
Awesome response time and friendly team!! We love our two babies!! ❤️❤️❤️
I got a puppy from puppy spot that was an amazing puppy but the experience was terrible. It started off great and the lady helping was fantastic. Then we were assigned a puppy manager who was terrible. Had a few questions that took way to long to answer. Puppy arrival time changed three times. The last flight they sent us to the wrong airline. The puppy manager stated he would give us calls on the status of the puppy during the flight and we never got status update. Lastly the puppy came traumatized and filthy. I do not think they took care of her during the four hour layover like they said the do.
Giscard - We are truly sorry for what sounds like a very frustrating experience and one that we never want a new puppy parent to have. Adding a puppy to your home should be a joyful experience and it's disappointing to know we let you down. We never want a customer to feel as if they’re not able to get updated information and we're sorry that was the case for you at any point. We take feedback from our community very seriously and since receiving yours a member of our team has been trying to connect with you to learn more about your experience. We look forward to speaking with you soon!
We received our puppy on the expected date alive and in good health. Puppy Spot followed through with all time lines, and overall it was a good experience. I would recommend to friends and family.
Our experience with PuppySpot was more than we could have ever imagined. When our first puppy passed away at the breeders before coming home, they called us and were genuinely sympathetic. They were willing to do whatever would make it right whether that being to help us find a new puppy or refunding our payment immediately. They were wonderful to work with even when we wanted a complete refund because we needed to process what had happened and days later decided to find a new puppy to call our own. They always answered all our questions and made us feel comfortable on all of our decisions going forward. Today we have a healthy baby boy Maltese and we are so thrilled to be new puppy parents. He has simply been a joy to have. Everyday brings new laughter and enjoyment from having this little guy in our lives. Thank you so much for all of your past support PuppySpot and all of the support going forward as we experience this new journey in our lives.