When my husband and I stumbled on the puppy spot website we were extremely leary. However, we immediately noticed how professional and helpful our rep was. We must have had 30 rapid fire questions lined up, ranging between: “why should we believe you're not a puppy mill?”to “how do we know that the puppy is healthy and that the mother hasnt been overbred?” All of our questions were patiently and thoroughly answered. We ran puppy spot through the wringer and when we were comfortable that they were reputable, we bought our puppy. Again, we received the puppy exactly how they told us we would and we couldnt be happier. We would definetely recommend getting your dog through the puppy spot.
I was very skeptical about getting a dog through a website. I read a few reviews from puppy spot and decided to give it a shot, and I'm so glad I did. The customer service from the 1st phone call was amazing like talking to a friend. They keep in contact with me on a weekly basis untill my puppy was ready to come home. We picked him up from the airport and he was a little nervous at first, but started to play literally as soon as we got home. He is happy, healthy. I would recommend puppy spot to anyone looking for a specific breed. It's nice even now that we have him puppy spot( lindsey) is still in contact to ensure we are happy and that the puppy is doing well!! Thank you
Please get back to me about my sick pup you gave me
Marsha - The health and well-being of our puppies is always our TOP priority, which is why we were so troubled when we received your feedback and quickly contacted you to learn more. After our recent communication with you, we learned that your pup was diagnosed with an ear infection. As unfortunate as it is, puppies sometimes get sick and we understand that it must be difficult for our puppy parents as well which is why our service extends well beyond the delivery of your puppy and we have a dedicated Health Team to resolve any issues our puppy parents may have. We stand by our health guarantee and as promised refunded you for the costs associated with treating your pup. Our relationship began, it did not end, so please don’t hesitate to let us know if there’s anything we can ever do to be helpful throughout your puppy parent journey!
Lots of contact before puppy arrived. He arrived in great spirits. Did have a small problem with over charge for transport but it was resolved
Love my puppy. She is so cute and is so loveable. Everyone at puppyspot are great and caring. Thank you
From start to finish my experience with Puppy Spot was exceptional. I truly appreciate the advice I received from the call center, and the website was easy to navigate. My puppy arrived by plane with a travel nanny, she was determined to get my puppy to me on time despite flight delays. Her efforts were tremendous. I've had my puppy for two weeks and I love her!
PuppySpot personnel a little disjointed and behind in molestones. Toni was awesome but went on vacation.
Richard - Thank you for trusting us to fetch your new best friend! We work hard to make welcoming home a furry family member full of joy and excitement and we're disappointed to learn we failed with you. We can't improve without candid feedback like yours and a member of our team will be in touch with you shortly to learn more and see how we can do better in the future.
PuppySpot was very helpful in answering our questions before we even decided to purchase. And once we purchased their communications were great. Lots of emails and some phone calls. We just love the little Cavapoo we got. She is precious and high energy but a fast learner even at 6 months old. Two reasons I gave them a 4 instead of a 5 is they gave us incorrect directions to pick up our puppy but we’re very concerned about fixing that issue. The main reason is the my husband and I feel they are overpriced.
Joan - Bringing a new puppy home should be a joy, not a headache, and we're sorry for the confusion surrounding your puppy's arrival. We understand it’s a huge privilege to be a part of helping you select your new family member and we could have done a better job communicating and coordinating your pups pick up details. We're happy to hear that your puppy arrived safely and is already thriving in her forever home! Your feedback is important to us, not only because we take our role seriously and want you to have the best experience possible, but also because it gives us a chance to learn and improve. You joined a community when we matched you with your pup, so please don't ever hesitate to reach out if there's anything you need in your puppy parent journey!
Everything was going great with the process and the dog I had selected and right before I was to schedule his pick-up he was sold out from under me! The representative I was working with immediately found another dog for me which has worked out to be a blessing! There for a few moments I was not sure exactly who was in charge. Everything worked out great! Very Happy C L
Charlotte - Thanks for taking the time to share your feedback. We're really happy your pup is doing so well in his forever home and is already so loved! We understand how disappointing it was to not receive the initial puppy you were interested in and apologize this information wasn't shared with you earlier. While we are thrilled that your experience with PuppySpot was smooth and you love your new puppy, we're disappointed to learn there may have been some confusion at any point. Your feedback is important to us, not only because we take our role seriously and want you to have the best experience possible, but also because it gives us a chance to learn and improve. You’ve joined a community, and we will continue to be here for you throughout your puppy parent journey!
I purchased a Maltese from Puppy spot and the first one was found with an overbite so she was not sent. The second one we decided on was held to 12 weeks because she was under two pounds. That was fine as we were hunting for a small puppy for my son. When we took the little girl to the vet it was pointed out that her ears are Cream color which doesn't take away that she is a sweetheart and learns quick but I paid almost 5K for a Maltese not a mix breed. I wish others better luck.
John - We take pride in the honest and trusted approach we use to help puppy parents meet their new furry best friend. Which is why we were truly surprised to learn you feel like you received a different breed than the one you selected. It is not uncommon for a puppy’s coat to change as she grows, and we cannot guarantee the color or markings of a puppy’s coat, as they are living, breathing beings. Once we received your feedback a team member quickly reached out to you to address your concerns and request updated photos. Although we are confident that your new pup is indeed the Maltese selected and described as white with cream, it is important to us that you too, are positive that you received the exact puppy you requested. Our service extends well beyond the delivery of your new pup and we're committed to being here for you until your concerns have been resolved and throughout your puppy parent journey!
All was excellent except American Airlines cargo Horrible customer service !!! Having questions answered was like pulling teeth! left the dog in the warehouse area unheard for an hour
Lois - Bringing a new puppy home should be a joy, not a headache and we are incredibly sorry to hear about your experience picking up your puppy from the airport. As soon as we received your feedback, a member of our team was quick to reach out to learn more and see how we could help. We were happy to hear that your puppy is healthy, happy and thriving in his "furever" home. We want to assure you that we're in contact with the airline to share your feedback and make sure it doesn't happen again. PuppySpot is a community and we'll be here for you and your puppy if you ever need us.
My dog came with gardia that still hasn’t gone away after months of meds and has had stomach issues since I’ve gotten her.
Jonathan - The health and well-being of our puppies is always our top priority, which is why we were so troubled to hear that your pup was diagnosed with Giardia, a common and treatable puppyhood condition. As living breathing beings, as unfortunate as it is, puppies sometimes get sick. Our service extends way beyond just the delivery of your puppy. A member of our dedicated health team has been trying to reach you via email and phone to learn more and most importantly, see how we can help, but unfortunately, we have not been able to reach you. We care deeply for our puppies and look forward to speaking with you very soon.
They were really great to work with. They kept in touch to make sure all my questions were answered and that we were kept in the loop of what was going on. Highly recommend.
I, like many, was skeptical. But Puppy Spot was with me every step of the way. They answered tough questions about their policies and practices. Everyone with whom I interacted was genuinely caring, knowledgeable, and professional. Buddy is obviously a hand-raised pup - easily bonded with me and easily challenges my authority. He’s healthy and came with early vaccinations documented. I’m giving a thumbs up.
Very professional Poopy well trained for her age one happy family
I am not comfortable with what I’ve been told so far. I was told that my little guy was not crate trained he ran loose. The back of he legs are stained with urine an indication of sitting in pee all day. He has a defect with his nostrils. It was explained to me as minor and I agreed to it yet the poor thing gasps for air at times and is always congested. Too late we love him but for the price I was charged I’m not thrilled with the deception.
Jodie - Bringing home a new puppy home should be a joy, not a headache and we are truly sorry for the way your puppy arrived. We want to assure you that you were never misled at any point. Your puppy, like all PuppySpot puppies, underwent a mandated pre-travel nose-to-tail health examination administered by a licensed veterinarian, in order to ensure that your puppy was as healthy as possible right before we cleared him to travel home to you. It's our policy to disclose any issues found during this examination, no matter how minor, as was the case in your situation. We contacted you as soon as we received the health examination report to relay the results and asked that you reply to a follow-up email confirming you were comfortable welcoming home your pup, which you were. The health and well-being of our puppies is always our top priority, which is why we were so troubled when we received your feedback. A member of our dedicated team quickly reached out to you to find out how your puppy was feeling and learn more about your pups travel experience. We were happy to hear that your puppy is doing well and look forward to the records from your Veterinarian, as we have requested. PuppySpot is a community and we’ll continue to be here for you until all concerns have been resolved.