all has gone just fine
Nancy - Thank you for your feedback. Welcome to the PuppySpot family!
Outstanding customer service!
Van - Thank you for your kind words. It was truly a pleasure matching you with your "furever" friend. Welcome to the PuppySpot family!
This is the second time we found a new family member by using PuppySpot services. Both experiences were wonderful! Thank you!!
Mildred - Thanks for trusting us again, to fetch your new puppy! We really appreciate your feedback and love the adorable "pupdates." We will continue to be here for you and your furry family members, every step of the way!
Kerri - Thank you for your feedback. Welcome to the PuppySpot family!
So lovable, a great companion just as we were looking for. Thanks
Greg - Congratulations on your new best friend! Welcome to the PuppySpot family!
From the minute that I bought the puppy over the phone with JORDAN I felt a assured that I had done the right thing. The puppy came in a day earlier than expected and I was so nervous. he came with all he paper work and food which gave me enough direction to keep him safe and well. I thank PuppySpot for it service because they help me find the right puppy for me.
James - We rely on valuable feedback like yours to continue to provide our community with the joyful, trusted experience they deserve. We're glad to hear that your new puppy, Benji is safe and well. Our service did not end with the delivery of your pup, we will continue to be here for you throughout your puppy parent journey, so don't hesitate to contact us with any questions!
We adopted a dear little red male puppy from PuppySpot January 2018. As the weeks passed we decided he needed a little sister so in October of this year we adopted a little red female. What a surprise...she was his full sister, both had the same parents and now Tarsus has a best friend with sister Ilka. We are delighted with PuppySpot! Both adoptions were smooth with puppies arriving on time and in excellent health. PuppySpot is amazing the way everything is coordinated to make a smooth and efficient new puppy arrival. We now have one very elderly Dachshund, one middle aged Dachshund and two young puppies, also mini Dachshunds. We love them all, Thank you PuppySpot.
Jacqueline - Thank you for your feedback. We understand what a privilege it is to take part in finding your new furry family member and we thank you for trusting us, again! We're thrilled to see Ilka is already bonding with her beautiful family and as promised, we will continue to be here for you and your pups, every step of the way!
I'm so happy with my decision to go with Puppy Spot! From the initial phone call I had with their team all the way to the arrival and follow ups with my puppy Tank, it was 5-Star. They put me at ease and were always available to answer any questions I might have. I also have to praise their selection in breeders. My puppy Tank not only has a great demeanor and is super cute but he also was very well trained by the time he arrived, A true testament to the breeder. Thank you again! Highly recommend!
Alison - Thank you so much for your feedback! It is kind words like yours that keep us going! We take pride in only accepting vetted breeders that meet our high standards, and we're thrilled to hear your little cutie, Tank is already so well trained and loved. We will always be here for you as a source of support and guidance, so please don’t hesitate to reach out if you have any questions, anytime. Welcome to the PuppySpot family!
Our lad puppy is absolutely perfect and PuppySpot was incredible throughout the whole process. Highly recommended.
Telfair - Thanks for your feedback and your trust in us to find your new best friend! Welcome to the PuppySpot family!
I open by stating that I, perhaps like you. was very skeptical and had myriad concerns about this program and receiving a site-unseen GSD. Well, I am please to write a review that highlights and recognizes such a fantastic and surprising consumer experience. Jordan McCullen, our Puppy Concierge, is a consummate, genuine professional who spent quite a bit of time with us. As we are new GSD puppy owners, we had multiple questions and conference call requests with the breeder (Sally); both were very warm and welcomed each question we had. Our GSD arrived safe-and-sound, having had experienced two flights and a layover. To our surprise, he seemed pretty happy and energetic when we picked him up and he appeared very well cared for by United Airlines. The breeder went above and beyond and included a very nice hard-shell shipping crate (that our GSD still sleeps in with the door open at night), crate bed (very nice extra touch at breeder’s expense), food, water, and extra food taped tot he crate for us. Our GSD is truly wonderful and we thank PuppySpot, Jordan, and Sally for making this such very important decision so pleasurable and reassuring. Well done by all. Our sincere appreciation, Jason, Lydia and Jared N.
Jason - Thank you so much for taking the time to share your feedback - it was our absolute pleasure to match you with your sweet, loving and adorable pup! Our goal is to make finding your best friend easy, handling all of the details so you can focus on what really matters: preparing for your new furry family member, and we're thrilled to know that your pup is healthy and happy and that bonding has already begun. Our relationship did not end, so please don’t be a stranger, we are just a call or an email away whenever you need us. Welcome to the PuppySpot family!
We had a great experience w/ our puppy coordinator/concierge. Things got a little choppy once the travel dept got involved due to miscommunication. I will say that some of the puppy advocates & addressed questions/concerns right away, but we learned to our disappointment that there were some that did not follow through. Overall, we are so grateful that PuppySpot helped us find our precious & get her to us safely. We absolutely love our new little pup ❤
George - Welcoming home a new furry family member should be stress-free and we're disappointed to learn your experience was any different. We're truly sorry to hear that there was confusion surrounding your pup’s travel arrangements. We never want any of our puppy parents to feel that their concerns are not being addressed, and we should have done a better job at communicating travel details with you. Once we received your feedback a member of our team tried to connect with you to learn more and see how we can do better in the future. Despite the prior confusion, we will continue to be here for you and your adorable puppy as you need us. We look forward to speaking with you soon!
I found PuppySpot and found a little toy poodle who is great. However the miscommunication from those at the call number was so awful. I called to find out what the puppy was eating so I could prepare for her arrival and was told when they called the Breeder she did not know. Also a big mixup in travel arrangements. I think when I initially spoke to the salesman Jeff Anderson he should have told me he was not the contact person after the sale even though he gave me his info and said he was available for questions. I was about to give up because for some $4000 the communication was awful. I finally got help from Cherie and Brandi arrived with her Nanny Sue on Tuesday. My experience was a nightmare.
Helen - We sincerely apologize for what sounds like a frustrating experience and one that we never want a puppy parent to have. We appreciate your candid review and rely on constructive feedback like yours to keep improving and better serve our puppies and puppy parents. We never want any of our puppy parents to have trouble getting in touch with us, and we should have done a better job at communicating your pup’s travel arrangements with you. We know how imperative it is to prepare our puppy parents and we're truly sorry for any miscommunication about the type of food your puppy was eating before arriving home to you. As soon as we learned of your concerns, our Client Service Manager was quick to reach out to you to learn more and see how we could help. Despite your frustrating experience, we're glad Cheri was able to help address your concerns and get your little one to you, safe and sound. We're happy to hear that Brandi is doing well in her "furever" home and we'll continue to be here if you need us, so please never hesitate to reach out if we can be helpful in any way.
Thank you to everyone my experience was amazing any question I had someone was always there to help. My puppy Athena is a little bundle of joy.
Christine - Thank you for your feedback and adorable pic of your new puppy! You've joined the PuppySpot family, so please don't hesitate to contact us with any questions!
Hi. Trying to find a moment to write to you . Having a new puppy there just isn’t much time for anything else but puppy. Love her much and Puppy Spot has been so great!!! Could use some potty training suggestions! You guys are doing a wonderful job with me! Thanks so very much for everything!
Susan - Thank you for taking the time out to write to us, we appreciate your feedback. We're happy to hear that you and Miss Sadie are bonding so well! You've joined the PuppySpot family and we will be happy to share some tips with you, so please don't hesitate to give us a call! We look forward to speaking with you soon.
Our experience with Puppyspot was excellent. They were very helpful and we are so happy with our new puppy.
David - Congratulations on your new "furever" friend! We're thrilled to hear about your experience and truly appreciate your feedback. Welcome to the PuppySpot family!
I used puppy spot out of frustration with local breeders. I should have been more patient and waited. The lack of being allowed to communicate with the breeder to ask important questions, meet the puppy's parents, etc. is an extremely important part of picking out a new family member.. Unfortunately puppy spot controls this portion. Arranging travel was a nightmare w/ constant missed communication. In the end once I had 2 managers helping it finally was worked out, which I was grateful for. But the many issues really did put a damper on the experience. At least he's home now & adjusting well. I also did not appreciate finding puppyspot charges more than double what the breeder did for the "services" after finding the breeder's website. Would definitely just go straight through a breeder I can meet in person first
Justin - Although we're very happy to hear that you love your new puppy, we are disappointed to learn that you have such a negative view of your PuppySpot experience. Our team works very hard to accommodate our puppy parents’ travel preferences, and we originally had arranged for you to meet up with the breeder to pick up your puppy, as requested. Shortly after, you asked us to deliver you pup via airplane as the drive was too long for you. Our travel team quickly began to make new travel arrangements to get your little one to you as quickly and safely as possible. Once we were made aware that you had some concerns regarding the new travel plans, a member of our client services team quickly contacted you to learn more and most importantly get your new pup home to you, in which he was successful. Regarding the pricing of our puppies, what we do involves a lot more than just coordinating travel arrangements and providing our industry-leading health guarantee. Knowing that each customer has a unique set of needs, we utilize a hands-on, personalized approach to provide guidance throughout the entire placement process. Our team’s support includes: managing breeder conversations, handling all research and vetting, confirming completion of nose-to-tail veterinary examinations before and after your puppy leaves his breeder’s care and travel home to you. While there are certainly less expensive ways to find a furry family member, we're confident you would not have found your puppy or her breeder without our dedicated team. Another perk of choosing PuppySpot is our lasting support and we look forward to continuing our relationship throughout your puppy parent journey!
Hes doing well. The family loves him. Thank you Puppyspot
Alonzo - Thank you for trusting us to find your new furry family member! We appreciate your feedback and look forward to future "pupdates." Welcome to the PuppySpot family!
We had an awesome experience. We live in California and our perfect dog was driven by the Breeder from Missouri to our house. Everyone is happy and healthy and couldn’t ask for anything better. Thank you Puppy Spot.
Michele - Thanks for your feedback and adorable pics of your new pup. We're happy that your perfect little one is already bonding with your family so well! You've joined the PuppySpot community, so please don't be a stranger!
Very easy and very nice people!
Alex - Thank you for your feedback. Welcome to the PuppySpot family!