I called puppy spot on my dog Roxy 2 days ago letting you guys know Roxy is totally disobedient, destructive, and growls at me periodically. I have not received a follow up phone call or email, but this doesn’t stop her from tearing all the blinds out of all windows in my home! Thanks PS
Toi - Thank you for taking the time to share your feedback. We understand the anticipation and excitement involved in meeting your new furry family member. All puppies, like humans, have different personalities and as exciting as it also is for your new pup, don't forget that it's a big change for a puppy to leave her breeder and environment that she's used to, and it can take some time for her to be fully comfortable in his new home and adopt new habits. That being said, we want our puppy parents to be comfortable too. Once we received your feedback a member of our team was quick to reach out to see how we could help and has been working with you since. PuppySpot is a community and we’ll continue to be here with you every step of the way.
I was told that the 6 month old puppy was already housebroken, in fact was using a doggy door. He also uses an obstacle course in the backyard. High energy. What I received is a puppy who was never crate trained (howls), had never been on a leash (spins), who is content to be a lap dog, and who goes to the bathroom about three feet from where he eats... just as if he'd spent his entire life in a puppy pen. He also traveled from 4:30am until 9:30pm and was never removed from the travel crate nor given food or water. We love him, but he's definitely not the dog we thought we were getting.
Debbie - Thank you for taking the time to share your feedback. You did the absolute right thing letting us know of your concerns. It's a big change for a puppy to leave his littermates, mother and environment he's used to, and it can take some time for him to be fully comfortable and learn about the do’s and don’t’s in his new forever home. We're confident that with time, ongoing training, and patience, Jed will learn and blossom in his new home. A member of our team was quick to get in touch with you to learn more about your concerns and see how we could help. As we mentioned in our conversation with you shortly after receiving your review, our team is here for you any time you need us, whether it's training tips or any further assistance that you may ever need. Our relationship has only just begun, so please never hesitate to reach out if there's anything we can ever do to be helpful.
Mako is a very beautiful and lovely puppy. I can not thank the staff at Puppy Spot enough for the interest and kind service rendered in my selection and purchase. Each of you are to be commended for your expertise, compassion and kind service.
Good job Love my pet
Really feel the website is what did it for my family it was so nice and easy to navigate that it just made it happen for us thank you
Everything went according to plans..
Great customer service
Great dog. Great purchase
Since we got our female Cavalier King Charles puppy we have made multiple trips to the local vet for treatment for Kennel Cough. She is still coughing and gagging. Our male puppy of the same breed has been treated several times for scooting. Cannot evaluate Puppy Spot yet.
Linda - Thank you for taking the time to share your feedback. Just like you, we were surprised to hear your puppy was not feeling well shortly after she arrived. As living, breathing beings, as unfortunate as it is, puppies sometimes get sick. And, that is why our service extends well beyond the delivery of a puppy and we have a dedicated health team to help resolve any issues our customers may have. Our team has been quick to try to not only understand your issue, but also see how we can help, and we'll continue to be here for you and your puppy until she is feeling better.
My dog had shots
Pamela - We truly appreciate you for trusting us to fetch your new best friend! Our top priority is the health and well-being of our puppies, which is why we have strict health protocols implemented for their best interests. Your pup's breeder followed our mandated health and vaccination protocols, as promised. You’ve joined a family, so please don’t hesitate to reach out if there’s anything you ever need!
I really would recommend going through this company when purchasing your next best friend. They have exceeded my expectations! My puppy arrived healthy and happy! They guided me through preparing for my puppies arrival and still offer guidance even after my puppy has arrived. The experience has just been a great one for me. I’m one to never write reviews but I honestly feel this company deserves one!
Did not find the experience enjoyable. Puppy was sent sick and follow back was poor and cold, money has not been returned jet and I spent more than what you pretend to return. Feel very bad.
Fanny - We are incredibly troubled by your feedback since it's the exact opposite of the experience we want our puppy parents to have while welcoming home a furry family member. As unfortunate as it is, puppies sometimes get sick, and we understand that it must be difficult for our puppy parents as well which is why our service extends well beyond the delivery of your puppy, and we have a dedicated Health Team to resolve any issues our puppy parents may have. To that end, in an effort to assist you, our team has been trying to reach out to you via phone and email to offer our resolution. We hope to speak with you very soon!
Using Puppyspot.com was the best experience! I have never owned a dog and having this resource was a great help in deciding what breed to get. Everyone is available for any questions you may have and to just guide you through the process. I would HIGHLY recommend PuppySpot.com to anyone looking to get a puppy from a reputable breeder!
Overall I was very pleased with my experience. Things to note are it’s not a puppy mill , I was kept informed thoroughly throughout the process.. however, the communication was not very coordinated and I felt like the right hand wasn’t communicating with the left. The puppy I received was generally healthy, but did have an upper respiratory infection. I opted for the companion delivery and glad I did seeing she was a little under the weather. 1 shot of Anti biotics and she is perfectly healthy. In conclusion, your absolutely paying a premium on here, but I felt it was mostly worth it. Their internal coordination needs to be improved but I feel they are honest brokers dealing with real breeders. I would buy another puppy from them.
These people are liars. do not use them. Lied to use over and over again and they have recorded calls for proof and saying theres nothing they can do. They are scams.
Hailey - We want to assure you that you were not lied to at any point in your experience with our team. As mentioned in our initial communications with you, we accept several methods of payment and offer qualified prospective puppy parents with a payment solution when needed. We apologize if there was any confusion surrounding the details of the finance package you chose. Once we received your feedback a member of our team quickly reached out to you to learn more, see how we could help and have been working with you since. Our service did not end with the delivery of your pup, you have joined the PuppySpot family and we will continue to be here for you every step of the way!
Puppy spot was amazing.They were very nice.It was convenient. They kept me updated with phone calls emails text messages. It was a great way to buy a dog