Friendly and helpful staff, they kept us updated through out the whole process. We would recommend this site to everyone.
They were so nice and very paciente ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
The degree of attention and service provided, throughout the placement process, could not have been more efficient, caring, and easy for me. A very special thank you to Jessica and Erika that kept me totally informed and supplied with valuable information, both relating to the adoption and tips for when he arrived. I would most certainly recommend your company to anyone seeking a quality canine. Cooper is a charmer and has adapted, immediately, to his new forever home. Thanks to all.
I was worried about ordering a puppy online, but when I saw my new puppy I couldn't get her out of my head. I looked at hundreds of puppies and decided to get her. Everything went according to what everyone told me and the process was clean and easy. PuppySpot was great and they kept me informed everyday while waiting for out new fur baby. She is healthy and vibrant and full of energy with a great personality. Everyone in the family loves her already and she's great with my 3 grand kids, and at night she sleeps in my arms. I would definitely use Puppy Spot again and highly recommend.
My pup is beautiful and smart and the best thing I ever did. The people were great and helped a lot, but she arrived sick even though she was supposed to have a nose to tail check up. Four stars for the great service, wonderful pup, and because they ended up paying for her medical bills.
Avery - We were surprised to learn your puppy wasn't feeling well shortly after arriving home since her pre-travel health exam by a licensed veterinarian didn't indicate any issues. As soon as we received your feedback a dedicated member of our health team was quick to connect with you to learn more and has been working closely with you since. You joined a community when we matched you with your sweet pup and we will continue to be here for you both every step of the way.
I like being able to see what the dogs look like before buying one but their was a lot of useless contact before picking up my dog when I really needed to get my pick up info from my contact my emails and phone calls were not returned I was not happy about that !!!!
Gerald - Thank you for trusting us to fetch your new best friend. We understand it’s a huge privilege to be a part of helping you select your new puppy and we could have done a better job communicating your pups travel with you. We appreciate your honest feedback. It's important to us, not only because we take our role seriously and want you to have the best experience possible, but also because it gives us a chance to learn and improve. A member of our team has been trying to connect with you to learn more and see how we can improve in the future. We look forward to speaking with you soon.
We received our new puppy on time as promised, and in perfect health. I will have no problems recommending Puppy Spot to any of my friends
It seems like your business works really well when a person is purchasing a puppy, but as soon as the pup is bought, the customer service declines drastically. It is difficult to keep track of whi my puppy manager is because the person has changed 3 times in the last week.No one answers the main phone number or extensions and the phone line disconnects after a client has been on hold 10-15 minutes. This is frustrating and I doubt I will purchase from your company agsin.
Tricia - We work hard to make welcoming home a furry family member full of joy and excitement and we're disappointed to learn we failed with you. We never want a puppy parent to feel that they are unable to reach us for updates and we truly apologize if that was the case at any point of your experience. We can't improve without candid feedback like yours and a member of our team has been trying to connect with you to learn more and see how we can improve. We look forward to speaking with you soon.
I am so happy that I used puppyspot to get my beautiful Boston terrier female. Bella is a healthy and happy litte girl. Would recommend puppyspot to anyone also the animal transport people were kind and kept me informed how my puppy was doing and when she would be arriving great guys. I could call puppyspot anytime they were always kind and answered all my question. Would give them 10 stars +
All Puppyspot commitments were honored and I now have the most beautiful, loving, and healthy King Charles puppy. My main issues were in the area of communications when certain problems were difficult to handle quickly. Carson was born in Ohio, managed from Florida, and shipped to me in California which admittedly increased issues but again I am totally happily with the ending result.
William - Thank you for your candid review. It’s feedback like yours that helps us to learn and improve. Although we’re thrilled to hear that you enjoyed working with us and are very happy with your beautiful healthy pup, we never want our puppy parents to feel as if we’re not available to them every step of the way. A member of our dedicated team has been trying to contact you in an effort to better understand where we may have failed to meet your expectations and see how can we improve in the future. We are more than a service or a website, we're a community and will be here for you and your puppy whenever you need us!
We would like to thank PuppySpot for helping us in our search for Henry. Service was wonderful , breeder did excellent job with Henry. He is happy and healthy little furball. Traveling costs are absolutely worthwhile. Thank you so much for being there for our family.
I spent way too much time researching this company to make sure they were legit. Save your self that effort and time. They exceeded all my expectations and followed up on everything. Our new puppy is perfect and we had zero issues. The process and experience was 5+ stars. I will be recommending them to friends and family. Very cool business model, product and service. They are legit.
Puppyspot representative Liz Smith was very helpful when we purchased our second Pomeranian. She made a personal connection with my husband and I that made us both comfortable and feel like friends from way back. Liz answered our questions and provided support throughout the entire transaction. Our puppy Vincent is everything we had imagined and more. He's happy and healthy, and the perfect addition to our family! Liz Smith, you go above and beyond, and your kindness is appreciated. We will keep you and the breeder updated on how Vicent is doing! Thank you, Liz Smith! Puppyspot ROCKS!
We love our new puppy! Thanks puppy spot. It went seamlessly.
We had a very positive experience getting our new puppy.