Service was great. Puppy advisor sets everything up. Answer any question you may have.
Good experience and very friendly and professional service. Thanks for helping us find our new family member.
Great help from puppy spot, they answered all my questions during the buying process and beyond. took care of everything
Lillian - We're disappointed to hear you have such a negative view of PuppySpot. We rely on valuable feedback from customers like you, and a member of our team has been trying to get in touch with you to learn more and check-in. Our relationship began when we matched you with your puppy, so please don't ever hesitate to get in touch if there's anything we can do to be helpful.
No other words need to be said!
I received Titus exactly one week ago, on Friday. He stopped eating on Sunday, which was two days after I received him. Took him to Vet on Monday then to vca on Tuesday & Wednesday which he has been hospitalized ever since, in critical condition
BurNette - As dog-lovers ourselves, we are genuinely concerned to learn about your puppy's diagnosis. Our team has been working closely with you to better understand his condition and will continue to be here for you and your puppy every step of the way. We are here to help in any way that we can to make this experience a little easier for you both.
Getting my puppy from PuppySpot was so easy and worry free. I will definitely recommend to my friends.
Everything went great. My puppy exceeded my expectations. Loved your Puppy Spot App.
Excellent. Very happy
we are so so happy with Pixi so much! she is so smart and happy puppy. seem like really healthy already growing everyday.
He found an amazing pup for our family! PuppySpot made it so easy! They helped him with every little detail and kept us well informed! This whole experience was amazing and we couldn’t be happier!
Love the service and communication awesome people who work for puppyspot. Thank you guys so much for making the process so simple for us to find a new family member to love.
I would really like to see changed: More information on the breeder. How long have they been a breeder. How many dogs do they breed yearly. Are they cared for in home or separate area. How many siblings. Pictures of parents. Ratings from people that have had their new family members after 2 or more years. Experiences with warranties! I have had a great experience from puppy spot up to this date. Very friendly people. A lot of help along the way.
Carole - Thank you for taking the time to share your feedback with us. Our top priority is placing healthy puppies into happy homes, and from our customary post-arrival communications with you, we're happy to know your puppy arrived both healthy and happy. We are proud to offer prospective puppy parents a trusted, transparent way to finding a furry family member and we stand behind our team and breeder community's dedication to providing just that. Our team is always happy to answer any questions regarding our puppies' background and/or connect our prospective puppy parents with their puppy's breeder upon request via a conference call. We apologize if this option wasn't offered sooner. We will always be here for you as a source of support and guidance, so please don’t hesitate to reach out if you have any questions anytime!
PuppySpot was amazing, within seconds of my inquiry I was receiving information via text and eventually a phone call. They respond very quickly in their app and everything I was promised was followed thru on. Our pup arrived on time and she is just the love of our lives right now. Could not have asked for a better experience.
Everyone one was very nice & helpful. Always there when I needed them. We love our sweet boy.
I have a few concerns about the things I was told.
Michael - We're very sorry for making what should be an easy experience full of joy, and excitement one of stress and confusion. We could have and should have done a better job communicating your puppy's travel schedule and potty training expectations. As soon as we received your feedback a member of our client services team connected with you to learn more and and answer any questions you may have had. As promised, we will continue to be a source of information and support, throughout your puppy parent journey.
Paid buying a puppy out of state very easy..They take care of every question ,keep you updated on every aspect of your puppy and what you need to know. Great experience.
First, I have to say that my puppy is absolutely adorable and I fell in love with him the moment we "met." But I have mixed feelings about PuppySpot. It is very much a for-profit sales organization. The sales staff is fairly aggressive about follow-up once you make initial contact and then, once you "reserve" a puppy, you are committed to it. I don't "blame" PuppySpot for this; they are running a business and they certainly do provide a service. But adopting a puppy is a big decision so be sure you are ready before you click reserve. Also, I had asked the Puppy Managers to provide the vet report BEFORE sending the puppy and they assured me they would but they did not make good on that agreement. Finally, the vet report said no ear mites or ear infections and my puppy came with both, advanced enough that they could not have been missed if they had truly been examining the puppy.
Anne - While we are thrilled to hear that you are happy with your new puppy, we're disappointed to learn you have mixed feelings about our service. As a dog-loving community, we understand the important decision of opening up your heart and home to a new furry family member and should have done better. It is required by the airline to attach your pup's records to her crate when traveling, which we did. That said, we never want a puppy parent to feel as if they cannot request the documentation beforehand and we're sorry for any inconvenience it may have caused. The health and well-being of our puppies is our top priority, and a member of our aftercare team has been trying to reach you, to learn more and see how we can help. We hope to speak with you soon!