The entire experience was fine. My only complaint is the logistics of getting my puppy delivered took much longer than it should have. I don't think it should take 3 weeks from getting fully approved to getting my new puppy.
Mark - Thanks for your honest feedback. It's important to us, not only because we take our role seriously and want you to have the best experience possible, but also because it gives us a chance to learn and improve. While our travel team works very hard to coordinate with your breeder to accommodate your preferred arrival date for your pup, it can sometimes be tricky. We understand the anticipation in wanting your adorable puppy home with you and we apologize if it took a little longer than expected, but we want to assure you it was a decision made with your puppy's best interest in mind. Once we received your feedback, a team member was quick to reach out to you to learn more about your experience. We're thrilled to hear that your pup arrived safe and is already thriving in her "furever" home. Our relationship began when we matched you with your furry family member, so please let us know if there's anything more we can do to be helpful in your puppy parent journey.
The customer service is great however I have been bombarded with emails. I have a business and haven't the time
Jamilla - Thank you for your honest feedback. We do our best to make sure our puppy parents are as prepared as possible to welcome home their new best friends and we're sorry if that was at all overwhelming. It's helpful to receive your feedback so we can continue to provide the best for our puppy parents, puppies and breeders.
Our little long hair chihuahua, George is a terrific addition to our family. Puppy Spot is a top rated company in all their efforts, communication, delivery and follow through. I bought George on Sunday, he arrived from Texas to California by Friday. So much in love with him:)
I was a little nervous at first but my puppy manager and all of the other assistance was very informative about the whole process from the day I picked the puppy it was 2 weeks later he arrived the only con I can say is the traveling process will have you on edge depending on if the pup is flying or traveling by car the carriers have multi pick ups and stops so that can be kind of aggravating but overall I would recommend this to anybody that’s looking for a quality puppy
Thank you for keeping us informed of the process with our puppies breeder.
Getting the right fit for our family was easy and we felt that the puppy was healthy and happy.
Puppy is great!!
I have scouted out several sites, of course a lot of them were scams. So I was very skeptical with all I was contacting. When I spoke with Shaniqua B., I was very impressed. As she was very patient in answering my questions, since I was doubtful with hitting all the scams out there. It took me 3 months to finally make my move in even looking and acquiring just the right puppy. I haven't had a puppy in years, so it was very important to me. I saw this one little guy and when I clicked on all his info, I saw he had my birthdate. With further investigating him I came across that he already had a home. I was so disappointed. So for two weeks I kept checking on PuppySpot for another little guy that would catch my eye. To my disappointment I couldn't settle for anyone at the time. After two weeks again of looking and getting ready to choose another it happened. I kept getting my first choice's picture popping up on my phone and my work computer. So I looked back and saw the first little guy I was interested in was back on the market. I called to see what options I had in getting him. It did not take me long to say that I wanted him, as my home has never been so quiet since I lost my little one this past November. Everyone was very helpful, and still to this day they keep tabs on how my little guy is doing. Plus it's nice to know they are still available and not drop you after your purchase like some have. I recommend them to everyone, and I'm a very hard person to satisfy. Thanks PuppySpot for your amazing service. Lorie
everything was fine. The only thing I didn't appreciate was my call to register with AKC which was included in the price. Next thing I know I am being asked from a rep. to pay 352.00 for my puppy spot gift bag and a few other things. This was nothing but a sales pitch taking advantage of owners who already paid top dollar for their animal. The rep could have cared less about the well being of the puppy but rather making a sale they she said nothing about until the end of the 20 min conversation when I was hit was a total. Puppy spot won me over until this occurred. I don't have a problem with my reps that were with me from the sale until I received my pup. But the final call to be charged over 300 dollars for things I didn't ask for and a bate and switch as far as I am concerned is unethical. For this reason alone I am extreamly upset at this point. Had this been my company and I pulled a phone recording of the conversation between that particular rep. and myself, I would have fired her on the spot for acting like nothing more than a used car salesman.
Richard - Thank you for taking the time to provide your feedback. We are proud to offer our new puppy parents complimentary AKC registration or Canine Partners listing, along with other helpful items like enrollment in AKC reunite, lifetime access to AKC events, and more. Our partner offers several additional optional items for purchase and we apologize for any confusion surrounding the price of these options. As soon as we received your feedback, a member of our team was quick to reach out to you to learn more and see how we could help. We're happy to have been able to assist with ensuring you were not charged any additional fees and to hear first hand how happy you are with your new best friend! You've joined the PuppySpot family and we will continue to be here for you both every step of the way.
we are so in love with our havanese puppy. the vet said she was 7 wks old not the 8 wks we were told she would be, but we love her anyways. keefe was amazing and could not have been better. keefe you deserve a raise..thanks for everything. our puppy only 2lbs. arrived in excellent condition. she's very loving and about 30 percent potty trained.
Joann - We truly appreciate you for trusting us to fetch your new best friend and we are very happy that you had a positive experience with PuppySpot. We are proud to offer prospective puppy parents a trusted, transparent way to finding a furry family member and we stand behind our team and breeder community's dedication to providing just that. That said, we never want a puppy parent to feel mislead in any way, we want to assure you that your puppy was 8 weeks when she arrived home. A member of our team will be in contact with you shortly to learn more and provide your pup's documentation if needed. We look forward to speaking with you soon.
The level of care for customers and pet is top of the line. Staff is very helpful and easy to reach. Watch out for a lot of sales inquiries from the Kennel and microchip registry. You don't have to pay for either of these registrations but they will try to update you. All in all, I highly recommend this company!
Hi was a little hesitant with purchasing a puppy online, especially since a few of my friends fell for a online scam. Thank Goodness Puppy Spot is a legitimate company. They assisted me every step of the way, I love my puppy, he’s healthy and happy! You won’t be disappointed! From a Happy Puppy Mom!
PuppySpot was a hundred percent helpful. Lots of updates. They provide you with great info on the best way to bring your new pet home and care to love and train your new pet. The quality of my puppies are impressive.