PuppySpot helped find our perfect puppy and took care of all the logistics
My husband and I recently purchased two beautiful Cavalier King Charles Spaniel puppies from PuppySpot. This was our first experience with an online purchase of this nature. It was a bit nerve wracking at first because we didn’t know what to expect, but our puppy concierge team, Will & Liz, were very helpful, knowledgeable and personally communicated with us every step of the way. They went above and beyond on our behalf to work with the breeders to ensure we would receive healthy puppies. They handled everything with such delicacy and professionalism. We were very impressed with them both and just want to express what an asset they are to the PuppySpot Team! We commend the two breeders as well for packaging our puppies for their flights home to us with such love and care. It was apparent how much they take pride in providing the best for their puppies. We could not be happier with our Lollipop and Duke. They are well mannered, loving, completely adorable, well adjusted and most importantly, they’re both healthy. It’s been great hearing the pitter-patter of little feel again after losing our 13 year old Shih Tzu last year to CHF. We highly recommend PuppySpot to anyone who like us, do not know the first thing about identifying reputable and ethical breeders. Thank you PuppySpot from the bottom of our hearts for bringing such warmth and joy to our home. We will cherish these companion puppies forever.
My puppy is great and healthy. I loved the fact that I was able to see pictures of the parents. Everybody was great and reachable 24 hours. The only hiccup was that I wasn’t able to get my puppy on the day requested. I would definitely get my next puppy from this site and I would recommend this site to anybody who wants a healthy puppy that not from a puppy mill
I think you folks did a good job , but since jake is older than we thought we will be taking him in a month which will be 6 months old we are going to have him fixed. we were thinking about using him for a stud a few times but the breeder did not really want us too. you folks do charge a arm and a leg ,but all in you did fine
Rodney - We really appreciate you taking the time to share your candid feedback. Without it, we can't do better for our puppy parents, breeders and puppies. Breeding takes a lot of patience, time and expertise, which is why we thoroughly screen our breeders and require our customers to spay/neuter and agree not to breed their PuppySpot puppies. We believe in and encourage responsible pet ownership and this requirement furthers that belief. Our companion placement policy should have been clearly explained to you and we're sorry if this wasn't clear. A member of our team will be in contact with you shortly to learn more and see how we can better communicate this policy in the future.
This has been one of the best and professional experience that we have ever had. We will definitely recommend your services to anyone
Our experience with PuppySpot and the breeder was wonderful and we now have a fantastic fur-baby. We were helped during every step of the process, had all our questions and\or concerns answered\addressed, and it was truly seamless. There is so much detail to follow-up on with your own research it was - and remains, comforting and helpful. We continue to get helpful tips, links, and optional resources to obtain if we choose to do do. THANK YOU everyone involved.
After reading some reviews, I was very scared to use puppy spot. I did find a puppy that I fell in love with and Puppyspot let me speak to the breeder which helped so much. I purchased the puppy and had her shipped to me. It was a little nerve wracking because it is a major project to just coordinate everything along with keeping the puppy safe. She arrived and was so well taken care of and was even more beautiful in person. She has been great so far and I could not be happier. I thank Tom the Breeder for doing such a wonderful job and for the helpful and understanding people at Puppyspot.
BEWARE! There are several MAJOR delays in receiving your pet that they do not discuss with you prior to taking your payment.
Frederick - Welcoming home a puppy should be full of joy and we're sorry for what sounds like a stressful experience and one that we never want a puppy parent to have. While most of our puppies travel via air transportation, occasionally they travel by ground and we apologize if there was any confusion surrounding your pups travel details. A member of our team has been trying to connect with you to learn more, see how we can make it right and determine what we can do better in the future. Our relationship began when your puppy arrived home and we're committed to being here for you every step of the way from here on out.
The animal arrived on time in good heath, she is a very good example of a pure breed Bull; you get what you pay for!
I was very disappointed with the bumpy delivery of our new pup.
Therese - Thank you for trusting us to fetch your new best friend. Bringing home a puppy home should be a joy, not a headache and we are truly sorry for your frustrating experience. We were surprised to learn that your pup was kenneled by the airline which caused a delay in her delivery. Once our team learned about your pup's travel delay, we were quick to reach out with an update and ensure your pups delivery to your door. To make up for the inconvenience caused, we also offered a reasonable amount of compensation. Logistics aside, we're excited that your puppy arrived happy and healthy and we will continue to be here for you throughout your puppy parent journey.
We were close enough to our puppy's breeder to drive and pick him up. My wife and I talked with the breeder and it appears they are well vetted by Puppy Spot. Our little guy is happy and healthy and already part of the family.
All went well except for the travel. Did not learn soon enough. Had already left for the 2+ drive to the Manchester Airport.
Preston - Thanks for your feedback. We truly appreciate you for trusting us to fetch your new best friend and we're thrilled she arrived healthy and happy! Just like human travel, flights for our little ones can be delayed or canceled which can impact your pup’s arrival time. We understand the frustration of last minute travel changes and apologize for not updating you sooner. Your feedback is very important to us. A member of our team has been trying to reach you to learn more about your experience and see how we can improve. We look forward to speaking with you very soon.
They worked with me from beginning to end. Dont apply if you arent serious because they call as soon as you are approved to get the little one into your home. They only thing I would say is I am not happy with the carrier company. The truck was dirty and it looked as if they smoked in in the van. The windows and van was just not as clean as I expected. I get it, they are driving a long way and I thank you but give the truck a wipe down and dont smoke with the puppies. Plus I hate to wait so I am not a angry customer because the driver was nice but this was a impression I got.
Michelle - Thank you for sharing your feedback. The health and well-being of our puppies is our main priority and we are incredibly concerned to hear how your puppy arrived. Since receiving your feedback a team member has been trying to contact you to learn more. We are eager to learn more and really look forward to speaking with you soon.
Our Shih Tzu puppy arrived last Sunday and she has already captured my husbands heart. He named her 'Dorothy' after my mother, an odd name for a dog, but a loving tribute to my mum. Thank you PuppySpot.
I didn't give 5 stars because the process was at times stressful! It started with the payment as I applied for the credit they suggested. Well, I couldn't use it, PayPal wouldn't let me use it because it was using too much of the total. Finally paid. It took about 3 weeks to get the puppy. Longest 3 weeks ever. The girl who I paid and set everything up with was great. My puppy manager wasn't as attentive, a couple emails went unanswered. All in all I'm glad I used puppyspot. It was expensive but my little pug named Angus is so sweet and smart.
Cheryl - Thanks for taking the time to share your feedback. We're so sorry for what sounds like a frustrating experience. We understand the anticipation in wanting your new furry family member home with you and we apologize if it took longer than expected. We try our best to minimize travel time to the best of our ability when our puppies travel to their forever homes. However, there are several factors to be considered while booking your puppy’s travel, like flight availability, particularly because not all airplanes are equipped to safely transport animals. That said, we apologize if at any point you had trouble reaching us for updated info, as that is the exact opposite of the experience we strive to provide. Puppyspot is more than a service, we are a community and we will continue to be here for you and your new pup, every step of the way!