Everything was going great with the process and the dog I had selected and right before I was to schedule his pick-up he was sold out from under me! The representative I was working with immediately found another dog for me which has worked out to be a blessing! There for a few moments I was not sure exactly who was in charge. Everything worked out great! Very Happy C L
Charlotte - Thanks for taking the time to share your feedback. We're really happy your pup is doing so well in his forever home and is already so loved! We understand how disappointing it was to not receive the initial puppy you were interested in and apologize this information wasn't shared with you earlier. While we are thrilled that your experience with PuppySpot was smooth and you love your new puppy, we're disappointed to learn there may have been some confusion at any point. Your feedback is important to us, not only because we take our role seriously and want you to have the best experience possible, but also because it gives us a chance to learn and improve. You’ve joined a community, and we will continue to be here for you throughout your puppy parent journey!
I purchased a Maltese from Puppy spot and the first one was found with an overbite so she was not sent. The second one we decided on was held to 12 weeks because she was under two pounds. That was fine as we were hunting for a small puppy for my son. When we took the little girl to the vet it was pointed out that her ears are Cream color which doesn't take away that she is a sweetheart and learns quick but I paid almost 5K for a Maltese not a mix breed. I wish others better luck.
John - We take pride in the honest and trusted approach we use to help puppy parents meet their new furry best friend. Which is why we were truly surprised to learn you feel like you received a different breed than the one you selected. It is not uncommon for a puppy’s coat to change as she grows, and we cannot guarantee the color or markings of a puppy’s coat, as they are living, breathing beings. Once we received your feedback a team member quickly reached out to you to address your concerns and request updated photos. Although we are confident that your new pup is indeed the Maltese selected and described as white with cream, it is important to us that you too, are positive that you received the exact puppy you requested. Our service extends well beyond the delivery of your new pup and we're committed to being here for you until your concerns have been resolved and throughout your puppy parent journey!
All was excellent except American Airlines cargo Horrible customer service !!! Having questions answered was like pulling teeth! left the dog in the warehouse area unheard for an hour
Lois - Bringing a new puppy home should be a joy, not a headache and we are incredibly sorry to hear about your experience picking up your puppy from the airport. As soon as we received your feedback, a member of our team was quick to reach out to learn more and see how we could help. We were happy to hear that your puppy is healthy, happy and thriving in his "furever" home. We want to assure you that we're in contact with the airline to share your feedback and make sure it doesn't happen again. PuppySpot is a community and we'll be here for you and your puppy if you ever need us.
My dog came with gardia that still hasn’t gone away after months of meds and has had stomach issues since I’ve gotten her.
Jonathan - The health and well-being of our puppies is always our top priority, which is why we were so troubled to hear that your pup was diagnosed with Giardia, a common and treatable puppyhood condition. As living breathing beings, as unfortunate as it is, puppies sometimes get sick. Our service extends way beyond just the delivery of your puppy. A member of our dedicated health team has been trying to reach you via email and phone to learn more and most importantly, see how we can help, but unfortunately, we have not been able to reach you. We care deeply for our puppies and look forward to speaking with you very soon.
They were really great to work with. They kept in touch to make sure all my questions were answered and that we were kept in the loop of what was going on. Highly recommend.
I, like many, was skeptical. But Puppy Spot was with me every step of the way. They answered tough questions about their policies and practices. Everyone with whom I interacted was genuinely caring, knowledgeable, and professional. Buddy is obviously a hand-raised pup - easily bonded with me and easily challenges my authority. He’s healthy and came with early vaccinations documented. I’m giving a thumbs up.
Very professional Poopy well trained for her age one happy family
I am not comfortable with what I’ve been told so far. I was told that my little guy was not crate trained he ran loose. The back of he legs are stained with urine an indication of sitting in pee all day. He has a defect with his nostrils. It was explained to me as minor and I agreed to it yet the poor thing gasps for air at times and is always congested. Too late we love him but for the price I was charged I’m not thrilled with the deception.
Jodie - Bringing home a new puppy home should be a joy, not a headache and we are truly sorry for the way your puppy arrived. We want to assure you that you were never misled at any point. Your puppy, like all PuppySpot puppies, underwent a mandated pre-travel nose-to-tail health examination administered by a licensed veterinarian, in order to ensure that your puppy was as healthy as possible right before we cleared him to travel home to you. It's our policy to disclose any issues found during this examination, no matter how minor, as was the case in your situation. We contacted you as soon as we received the health examination report to relay the results and asked that you reply to a follow-up email confirming you were comfortable welcoming home your pup, which you were. The health and well-being of our puppies is always our top priority, which is why we were so troubled when we received your feedback. A member of our dedicated team quickly reached out to you to find out how your puppy was feeling and learn more about your pups travel experience. We were happy to hear that your puppy is doing well and look forward to the records from your Veterinarian, as we have requested. PuppySpot is a community and we’ll continue to be here for you until all concerns have been resolved.
We received our puppy in great condition,clean, dry, & little tired. She arrived in New Mexico after a long airline trip. That evening ready to play & explore her new home & backyard. She has filled a quiet,lonely home after the death of our 14 year old cocker. She is a bright light in our hearts & home. Knows her name, goes to the door to potty outside, investigates every inch of our fenced yard, greets new faces with happy enthusiasm, shy with new dogs no matter how small or large.Loves to cuddle whenever we set down to watch TV or read or just set outside in our court yard. Puppy Spot has been a great resource in our search for a puppy, the staff does everything to help us from purchase to travel, sending updates & even pictures to registration sites. We can not say enough great things about Puppy Spot. We Thank You from the bottom of our hearts. Jan & Ralph
We got our puppy on March 10th..took her to our vet 2 days later and said she had Giardiasis ..I mentioned that puppyspot had assured us of a healthy puppy without parasites but discovered she has a very bad case. It has been very stressful as we have Grandchildren that play on our living room carpet and though we have tried so hard to potty train her she has pooped on the carpet a few times.. this parasite can be transferred to other animals and even adults..We feel that we wer lied to about her condition..NOT HAPPY!
Linda - It is our mission to place healthy puppies into happy homes, which is why we were surprised to learn your puppy has Giardia, a common and treatable puppyhood condition. Like all PuppySpot puppies, shortly before arriving home your pup underwent an extensive nose-to-tail health examination administered by a licensed veterinarian and concluded your pup was 100% healthy. As unfortunate as it is, puppies sometimes get sick, which is why we have a dedicated health team to help resolve any issues our puppy parents may have. A member of our team was quick to learn more, see how we can help and has been working with you closely ever since. Our relationship began when we matched you with your puppy and we will continue to act as a source of support now and throughout your puppy parent journey.
Everyone at Puppy Spot was very helpful with the entire process. We brought home a beautiful, healthy, and happy puppy. We love him very much.
The experience with Puppy Spot was very enjoyable from start to finish. The selection of beautiful puppies was probably the hardest part for my wife and me. The delivery was smooth as silk and our baby arrived energetic and ready to become a part of our family. The extras were the only thing that was a little confusing but probably that was my fault. All in all, I would recommend Puppy Spot to my family and friends.
When I took Molly to her first Vet Check the Dr. asked me to bring in a fecal sample. The results of the test is she has Giardia parasites in her fecal. She is on medication to clear her of the parasite. I think she should have been checked for that before I received her.
Sandra - It is our mission to place healthy puppies into happy homes, which is why we were surprised to learn your puppy has Giardia, a common and treatable puppyhood condition. Like all PuppySpot puppies, shortly before arriving home your pup underwent an extensive nose-to-tail health examination administered by a licensed veterinarian and concluded your pup was 100% healthy. As unfortunate as it is, puppies sometimes get sick, which is why we have a dedicated health team to help resolve any issues our puppy parents may have. A member of our team was quick to learn more, see how we can help and has been working with you closely ever since. Our relationship began when we matched you with Molly and we will continue to act as a source of support now and throughout your puppy parent journey!
We were a little nervous at first, Puppy Spot did a great job. Kept us informed through out the process. Were able to talk to the breeder which helped ease things. We love our sweet girls Lily & Sassie very much. Thank You Puppy Spot
The staff kept was well informed during the process to make sure we understood everything. We received prompt notification on her departure and arrival times and along with things we need to do in preparation for our puppy. We appreciate all the support provided by the team at PuppySpot.
I had difficulty reaching someone re' the transportation of our puppy. I was on hold for about 20 minutes - was told I was next in line - then went into voice mail. I did not receive a call back until two days later.
Carol - Welcoming home a new furry family member should be stress-free and we are disappointed to learn your experience was any different. We never want a customer to feel as if they’re not able to get updated information and we're sorry that was the case for you at any point. Since then a team member has been in touch with you to learn more and see how we can do better in the future. You joined a community and we will continue to be here for you every step of the way!