I was thoroughly pleased with the treatment and attention I received from Valerie. She was more than willing to do what she could to make our adoption process easy. Our puppy came to us by plane of which we were very concerned for it’s comfort and safety. Valerie took the time to answer all our questions and to assure us of the ease of the transport. She called with all the details of the health exam of the pup and also reiterated what we needed to do when Louie (Lane) arrived. I thank her and the travel division of Puppyspot for their professionalism and care in getting him safely “home”.
Quick to answer questions and keep you informed each step and good follow-up throughout the process.
so emotional and exciting to welcome a new puppy to my home and the staff (?Melissa?) never tired of my frequent calls and questions through the whole process. Thank you!
We decided to purchases two puppies (goldendoodles) from this site and received them both approximately 1.5 weeks after we bought them. My only complaint would be that we had to call to find out when they were coming because when we received an email from the travel team, we never received a reply back from her. Thus we called. However, we love our new puppies and the customer service rep was extremely nice when ordering them! Overall it was a relatively easy process.
Megan - Thanks for trusting us to find your furry family members!! We're thrilled to see them getting along so well! We appreciate your honest feedback. It's important to us, not only because we take our role seriously and want you to have the best experience possible, but also because it gives us a chance to learn and improve. It's part of our process to confirm travel details with puppy parents 24- 48 hours before a puppy is scheduled to travel for a couple of different reasons, most importantly being your puppies were seen by a licensed veterinarian a few days before traveling to be sure they were healthy for their big journey home. That said, we never want a customer to feel as if they’re not able to get updated information and we're sorry that was the case for you at any point. You've joined a community and as promised, we will continue to be here for you and your pups, every step of the way!
Very Unsatisfying Experience Buying My Dream Dog
Davon - We strive to provide a positive, stress-free experience for prospective puppy parents and we're disappointed to learn that may not have been the case at any point in your experience with us. As soon as we received your feedback, a member of our team was quick to reach out to learn more, see how we could help, and have been working closely with you since. You've joined a community and we will continue to be here for you until all of your concerns have been resolved.
I got terrific results...They got me the most Beautiful little girl sight unseen I had them pick me out a very special girl and puppy spot nailed it..I'm now the proud owner of a million dollar French Bulldog..