This is my second puppy through you guys, The first experience was great and I have to sat that Ashley this time was off the charts and went above and beyond to get him to me. Funny I filled his progress for 5 weeks and kept coming back to him. The day that Ashley sent me the latest video... I said that is him! Now he is here in Palm Springs and New York... he will be a bi costal boy! Thank you to the team... but a very big thanks to Ashley!
Very easy process in getting my new puppy. And it’s so nice getting updates and real people responses.
The airlines changed the puppy's arrival schedule. The Folks at Puppy Spot were able to reschedule and get the puppy to the closest airport. The care of the puppy was most important and safe travel was arranged. Communication was well established throughout the Process. The Puppy is now happy at home with his new Beagle Brother.
It was my experience from the first conversation that I was dealing with very caring and professional individuals who were determined to get my beautiful, chosen puppy to me as soon as possible. Many daily conversations were had keeping me posted as to the progress and having her home within the week and cooperated fully when my daughter decided she should not travel alone and flew down to Birmingham to get her. I was skeptical at first about dealing with such an organization but, thankfully, they lived up to their fine reputation. I would highly recommend them to folks looking for a new member of the family.
Love my puppy
Puppy spot has great customer service. They did everything possible to make our adopting our first puppy relatively easy with support. When we received our puppy, he was not as healthy as we hoped, but puppy spot is doing their best to stick to their healthy puppy promise. We’re still working on a few things and hope our puppy is well soon.
Elizabeth - Thank you for trusting us to help you find your new best friend! We were sorry to hear that your pup was diagnosed with Giardia, a common and treatable puppyhood condition. As living breathing beings, as unfortunate as it is, puppies sometimes get sick which is why our service extends way beyond just the delivery of your puppy, and we have a dedicated health team. Once we learned about your pup's diagnosis, a member of our team was quick to reach out, and has been working closely with you since. PuppySpot is a community, and we’ll continue to be here with you throughout your pup's treatment, and throughout your puppy parent journey!.
You pay a premium but it is worth it. Clear communications and the transport process across country was flawless. Exceptional and thank you!
Every thing went very smoothly and we are delighted with our new puppy.We had a great experience .
What a wonderful experience-very professional and caring to all needs-It's everything they promised me!
I had a great experience with Puppyspot. Caring, knowledgeable, helpful, and a pleasant staff. My puppy is with me and she is wonderful. She is a happy, loving girl.
I was a little upset with the travel arraignment, OREO was suppose to arrive on Sunday, but arrival was on Monday instead, which ended up much better then on the weekend, because the airport wasn't busy I took OREO to the vet. two days later. The vet. said OREO was in good condition, but was much younger then what the breeder had stated OREO was? Like a 11 weeks old, because OREO still had his baby teeth. I am very happy the ways things turnout. My other dog, GINNY is a terrier cross, weighs about 29lbs. has excepted OREO very well. So a happy home, a very good ending! Your very happy customer, Annette
Annette - First and foremost, we're happy your puppy is doing well and is thriving in his forever home. Welcoming home a puppy should be full of joy and we're sorry for what sounds like a stressful experience and one that we never want a puppy parent to have. We work hard at preparing our puppy parents for the arrival of their new pup and we apologize for the inconvenience your pup's travel delay may have caused. We were surprised to learn that you believe your puppy is younger than expected. As living breathing beings, we are unable to confirm exactly when a puppy will lose their baby teeth, as it can vary from breed to breed. Our relationship began when you trusted us to fetch your newest best friend and we will continue to be a source of support and guidance throughout your puppy parent journey.
Positive experience with Puppyspot. I would like to have seen more information on Wanda other than what food she eats. What are her sleeping patterns, how has potty training started and how she sleeps or stays in carrier (how long). Also has she had any attempted behavior modification that worked and for what.. She is settling in well and is indeed our little princess, PK
Penny - We really appreciate you taking the time to share your candid feedback. Without it, we can't do better for our puppy parents, breeders and puppies. Our top priority is placing healthy puppies into happy homes, and from our customary post-arrival communications with you, we're happy to know your puppy arrived both healthy and happy. We are always happy to connect prospective puppy parents with their puppy’s breeder upon request via a conference call before your puppy’s arrival and more directly shortly after. While we have no record of you requesting that information, we are always happy to answer any questions about your puppy’s background. PuppySpot is a community and we will continue to act as a source of support and guidance throughout your puppy parent journey.
Quick and clean!!!