The puppy they sold us was several weeks younger than they claimed in poor health and terrified. I emailed them to discuss and they never emailed us back. We’ve spent an additional several hundred dollars at our vet and we’ve had the puppy for only two weeks. Horrible experience.
Nicole - We work incredibly hard to provide puppy parents with a transparent, responsible and trusted way to find a furry family member so it's disappointing to receive your feedback. We are just as shocked and concerned as you, to learn that your pup isn't feeling well. The Manager from our Health Advocates team has been trying to contact you to learn more and most importantly see how we can help. We look forward to speaking with you very soon.
Wonderful experience!!! Thank you!
I can’t praise PuppySpot enough! I just got a standard poodle puppy from them. She arrived at the airport with all the paperwork that I needed to check her out from the airport. You can tell she came from a good breeder and not a puppy mill. She is well socialized and not afraid of people. She has had the appropriate shots for her age. She is a bundle of love. I would recommend PuppySpot to anyone looking for a puppy full of love.
We had a great experience and received a wonderful, healthy puppy. Couldn’t have gone better!
Very happy and please with the way the entire transaction was handled
Puppy spot took care of us from the very 1st moment we started looking for our next puppy. Caring, detailed, and very helpful people assisted us! Truly caring and we loved that personal touch. Thank you so very much Puppy spot! I recommend Puppy spot to everyone looking for there next family addition.
Andrew - Thanks for your feedback. Welcome to the PuppySpot family!
This is our 2nd time using Puppy Spot, unfortunately it was a very bad experience. I was disappointed and found the sales people or concierge behavior and work ethic unacceptable. No one took responsibility for all mistakes in communication or listened to my needs for date of arrival for the puppy. The breeder sent a sweet puppy to us for that I am grateful.
Donna - Thanks for trusting us twice to find your new furry best friend! Welcoming home a furry family member should be full of joy and we're disappointed that you have negative feelings about your experience. We never want a puppy parent to feel their needs are being ignored at any point of their experience, as that is the exact opposite of what we strive to provide. We sincerely apologize for any stress or inconvenience this may have caused. Despite your dissatisfaction, we'll continue to be here if you need us at any point in your puppy parent journey.
I would totally recommend puppy spot to anyone. My dog is in perfect health...the sweetest, smartest dog I’ve ever had... I was weary about it at first, but once you understand the contract, you’ll rest assured if your dog has any congenital issues, your breeder is willing to be responsible. So you know every breeder is going to want to give you the healthiest pup possible.
very nice place to buy a puppy from this was my first time buying on line from puppy spot talked to a Linda F she was very nice and explained everything to me I am the happiest person love my little dog best thing I ever done am so happy lLnda H
Linda - Welcome to the PuppySpot family!
We love our puppy... thank you guys so much she is happy and and she has blessed our family keep up the good work:)
Things started out good with the person they assigned to move us through the process. Unfortunately the travel group was horrible and ignored most of the information we communicated making getting her exceptionally stressful. Additionally with the short window to get her to the vet and get the paperwork back to them the vet did not have all her tests back. Although the vet signed the paperwork the tests came back the puppy had pin worms and required 10 days of antibiotics. Out vet communicated that they see this if the mother is kept in unsanitary conditions. Makes us severely doubt this is not a puppy mill pup regardless of the supposed ‘certification they state. We love our little girl but would encourage others to go directly to the breeder.
Carolyn - We are deeply saddened to learn that you have such a negative impression of PuppySpot. We strive to provide a stress-free and happy travel experience for all our puppies AND puppy parents. We never want our puppy parents to feel as if they are being ignored and we should've done better at communicating all travel details with you to ensure a stress-free experience. Our top priority is always the health and well-being of our puppies, which is why a team member quickly reached out to you, once we received your feedback to learn more, see how we could help and has been working with you since. We take pride in screening each and every breeder who applies to be part of our network. In fact, we only accept less than 10% of applicants. This rigorous process is taken very seriously as it allows us to confidently adhere to our No Puppy Mill Promise. Our team will continue to be here until you are comfortable with your experience and throughout your puppy parent journey.
We purchased a puppy via PuppySpot on Thanksgiving and worked it out to have him delivered to us right before Christmas as a present for our daughter. Unfortunately, the puppy fell ill a few days before his transfer, but the PuppySpot team allowed us to select another puppy at no additional charge. We were very nervous, as many of the puppies for the breed we wanted had already been selected...but we took a chance and selected another puppy. He arrived a few days before Christmas and he was absolutely PERFECT! We've had him for over a week now and he's amazing and sweet and has brought so much joy to our lives already. The team handled the situation very well and we are grateful for working with them to bring such an amazing little pup into our family. If we had worked with a breeder directly our options would have been limited, but since they have so many partners we were still able to select from another quality litter.
Brittany - Thanks for your feedback. It was our absolute pleasure to help you find the perfect puppy for your family. Welcome to the PuppySpot family!
We had a great experience through puppy spot!!! Thank you guys so much for all your help and support through the process of getting our new puppy!!!
I had great customer service I was happy and I got a great puppy in good health thank you to the staff and breeder my family loves this new family member
We love our puppy - she’s perfect for us and the breeder did a great job of initial socialization, familiarity with kids and comfort with play and handling. The process worked great and we’d do it again.
PuppySpot has been the best experience in helping us bring home our new puppy. We are confident that we have a healthy, happy, loving puppy.
Excellent excellent! Bradley was so amazing and helped us find and to push for our baby boy. We got a card and email from the breeders and it was so nice to see and hear about our puppies background. Definitely recommend. Thanks again
Sara - Welcome to the PuppySpot family!
Puppy spot is absolutely wonderful, Toni was extremely friendly and worked with us to get our little Siberian husky puppy Rowen (formerly rose Ann) into our home and our hearts as quickly as possible, but not without placing the well being of Rowen first as it should be. I can't say enough good things about Puppy Spot if you want to add an addition to your family then Puppy Spot is the place to look. Puppy Spot will put the health and well being of your new family member first and get them to you as fast as possible. Little Rowen loves running thru the woods on our acre and half property and playing with her Sheh Poo sister Honey, and couldn't be happier and neither could we and it's all thanks to Puppy Spot, so from our family we thank you from the bottom of our hearts
Alissa - Thank you for trusting us to find your new furry family member. Welcome to the PuppySpot family!