The puppy that I ordered came to me healthy and happy. He was just as shown in the picture and I am thrilled with him. I thought the cost was fair and the whole experience was a happy one. Eunice David
Puppy Spot made getting our little puppy an easy, quick experience. While we definitely paid more, but from purchasing the dog to welcoming him into our home the whole thing was turnkey. More importantly, our puppy was healthy, clean, already a little trained, and very sweet. We could tell he was well loved by the breeder. Our puppy manager, Tiffany, was remarkable - knowledgeable, helpful, and responsive.
Thank you so much! I found my dream dog here! I was recommended to get a dog through them.After doing my research I found it and the process was easy and quick.My dog was delivered to me for pick up at the airport.When I saw my new dog for the first time it was love at first sight!Thank you so much to the Puppy Spot Team for an amazing experience and great customer service.
I was told the puppy would be escorted to us from Indiana to Arkansas, instead he was put on a plane by the breeder and spent 7 hours alone on a plane. Not what I expected.
Donna - We're so sorry for what sounds like a frustrating experience. Welcoming home a puppy is such an exciting experience and we’re so sorry for the inconvenience the change in your puppy’s travel arrangement had caused. That being said, we want to assure you, your puppy traveled home with an airline equipped to travel puppies safely and with great care. To make up for the inconvenience caused, we also offered partial travel reimbursement. Logistics aside, we're excited that your puppy arrived happy and healthy and we will continue to be here for you throughout your puppy parent journey.
The follow up service was poor after the delivery
David - We are disappointed to learn you have such a negative view about your experience with PuppySpot, as that is never how we want any member of our community to feel after welcoming home a new furry family member. A member of our management team has been trying to get in touch with you to learn more about your experience and see where we fell short of your expectations, and we look forward to connecting with you soon. Our relationship began when we matched you with your puppy and despite your frustrating experience, our team will continue to be here as you need us.
PuppySpot was very professional they did everything they said, someone was always available. My puppy arrived on time as promised. They are expensive but they can be trusted, I was contacted by a number of scammers and this is not the case with PuppySpot
I found the prices are high at puppy spot, but they are high every where since covid. I feel the customer service was excellent with puppy spot. They still continue to send information and tips to help me with my puppy which I appreciate. Also my puppy arrived clean, healthy, and happy at my house. The driver took excellent care of my puppy.
We had a wonderful experience with PuppySpot! Jordan answered all our questions as we searched for the right fit for our family. He was so genuinely joyful, patient, and informative. Communication was impressive throughout the entire process, customer support was readily accessible, and our puppy arrived on time and could not be more perfect! Thank you! Prices are relatively steep, but to dodge long waitlists and still buy from trustworthy breeders, we found it worthwhile to splurge. Our vet was impressed with the health of our puppy and the thorough vaccination documentation and commented, “You got a good breeder!”
Very professional and efficient service they kept me updated along the way very easy to work with highly recommend we've gotten three dogs for your puppy spot
Fantastic service and very responsive. We are very happy with our puppy. The puppy arrived in very good condition.
I was satisfied with the service. My girl was healthy and happy. The selection was vast but would be helpful to know where the puppies are located to possibly pick one up closer to home instead of flying. I was disappointed that the 2nd set of pics came the night before I picked her up. It casted doubt on whether she was even coming.
Lyla is precious.
From my first interaction with PuppySpot to the arrival of Finn to my home, it was a seamless joy. He's been here 2 weeks now and I've never laughed so much.