Puppyspot is an excellent service provided to breeders to faciitate a smooth transition from breeder to new puppy owner. My only criticism is that sometimes communication between customer and puppyspot travel and or service dept can get muddled. It took a few phone calls to finally get all the flight info for my pups arrival. Other than that, they are a fine service and seem to really have the pup's interest at the forefront. And for that, I certainly thank them!
Michele - First and foremost, we're thrilled that your puppy arrived healthy and happy, which is a priority for us. We rely on valuable feedback from customers like you to continue to provide our community with a positive experience and we believe there are always opportunities to improve. We never want a puppy parent to feel as if they are unable to reach us and we apologize if this was your experience at any point. As soon as we received your feedback, a team member was quick to reach out to learn more and see how we can improve. We were thrilled to hear that your new puppy is getting along with the rest of her furry family! You've joined the PuppySpot family, so please don't ever hesitate to contact us with any questions or concerns.
From the time I contacted Puppy Spot to picking up my my puppy the experience was gratifying. Yaimy was so helpful with questions and setting up a call with the breeder at exactly the time specified. I have had dogs all my life and never had so much information and follow up to be sure all was going well. I would not hesitate to recommend Puppy Spot.
BEFORE we got the puppy (Havapoo named Polly), there was frequent communication emails and calls within a day. But AFTER adoption, those channels of communication have not worked. When I found out that the puppy was infected by parasites, I reported Puppyspot to enforce health guarantee, but they never replied. I’m really sorry to write my experience because Puppy is great and the concierge Tiffany WAS great before adoption. I think they shouldn’t state health guarantee proudly if they don’t keep promise.
Katsushi - Welcoming home a furry family member should be full of joy and we're disappointed that you have negative feelings about your experience. The health and well-being of our puppies is always our TOP priority, which is why we were so troubled to learn that your pup wasn't feeling well shortly after arriving home. As living, breathing beings, as unfortunate as it is, puppies sometimes get sick, which is why our service extends well beyond the delivery of a puppy and we have a dedicated health team to help resolve any issues our customers may have. As soon as you notified us that your pup tested positive for Giardia, a common and treatable puppyhood condition, a member of our dedicated health team was quick to learn more, see how we could help and has been working with you closely ever since. Our relationship began when we matched you with your puppy and we will continue to act as a source of support now and throughout your puppy parent journey.
no one has called me back with our puppies microchip number after 4 tries
John - Thank you for the feedback. While we're pleased to know your puppy arrived home healthy and happy (our #1 priority), we're very sorry you had trouble getting in touch with us. As soon as we received your feedback a team member was quick to contact you and provide the information needed. Our relationship began, it did not end when your pup arrived home, so please don’t hesitate to let us know if there’s anything we can ever do to be helpful throughout your puppy parent journey!
Honestly, I was afraid this company might be a scam, but how wrong I was! From the very moment I submitted my request for my pup they where on it immediately and every little step throughout the buy/shipping process. Just impressive, will do it again whenever I may be in the market for a new pet.
We are in love with our cute and sweet puppy. We bought a Bichon Frise through PuppySpot and had a great experience. Everything worked out simple and quickly and before we knew it, we received our sweet puppy at the airport in Sacramento. He’s been with us for over a week now and he’s adjusted well with our family.
Grea job Puppy Spot.I got my Havanese puppy very clean,and perfect health.I w'll recomended to my friends.
She is even cuter than her pictures. Arrived clean and healthy, and bouncing all over. Can’t thank PuppySpot enough for all their help and information. Dolly is registered at AKC, and will have her second round of puppy shots on March 14th. I am enjoying her so much!!! Thank you so much.
Need better communication.. I was assigned 3 different people and spoke to none of them when I called..
Sharon - Thank you for the feedback. We rely on valuable feedback from customers like you to continue to provide our community with the joyful, trusted experience they deserve. We're truly sorry for what sounds like a frustrating experience and one that we never want a puppy parent to have. A member of our team will be in touch soon to learn more and see how we can do better in the future. We look forward to speaking with you.
We purchased our Newfoundland "Koda" from here and he was shipped and delivered as promised and came in very healthy, as pictured, and is adjusting very nicely. You can tell he was well cared for before we received him. Our salesperson Aneel P. was excellent and very thorough in explaining everything. Our Puppy Manager, Kris Vivas was great as well and very informative, friendly and took care of everything with travel and notifications. The only reason this isn't a 5 star review is because of the prices (which are higher because you're buying through a 3rd party) and because of the "limited " AKC Registration they provide which means you couldn't breed your dog if you wanted to without voiding the registration. We didn't have intentions to breed ours but for what we paid we should have free reign to make that decision based on how our puppy is and turns out. Other than that, the process is easy and it's a good site to find hard to find puppies and the staff is very courteous, friendly and knowledgeable. Thank you all for our wonderful puppy.
Christopher - Thanks for sharing your candid review. We are thrilled you had such a positive experience with our team, and we are so excited about your puppy parent journey! We are proud to offer each new PuppySpot puppy parent complimentary AKC registration or Canine Partners Listing, along with other helpful items like enrollment in AKC reunite, lifetime access to AKC events, and more. Breeding takes a lot of patience, time and expertise, which is why we thoroughly screen our breeders and require our customers to spay/neuter and agree not to breed their PuppySpot puppies. We believe in and encourage responsible pet ownership and this requirement furthers that belief. Our companion placement policy should have been clearly explained to you and we're sorry if this wasn't clear. We’re happy to hear that Koda is already so loved and thriving in his new “furever” home. You’ve joined a family and we will continue to be here for you and your pup, every step of the way!
I was seeking a small ShihTzu puppy to join me in California, & found the Puppy Smart placement service to be superior in every aspect of the process. They found a wide range of beautiful puppies from numerous breeders around the country, & their attention to details & followthrough has been exceptionally professional & personal. Puppy Smart has delivered the highest quality of any supplier of any product or service that I have ever delt with.
This is a great and caring company for sake of puppies finding a good home. We have a wonderful puppy and I can’t wait to use them again when Puppy has some years for a new brother or sister!
Words can't express the love I got for these people at puppyspot, they looked out for me and helped me from beginning to end and has been there every step of the way, they have a great team and they're very professional and they're all very kind people. If you're shopping for a puppy this is the place to go, don't look any further, they will definitely do whatever it takes to find the right one for you and your family!
excellent service and people. love our new puppy. so happy we did it.
We love her and you guys did a great job getting her ready for us and keeping us informed on her progress
The whole process of bringing our puppy home was wonderful! Staff was very patient and glad to help at all times.