Many times I had to be the one to call or email to get more information on my puppy
Paulo - We are incredibly troubled by your feedback since it's the exact opposite of the experience we want our puppy parents to have while welcoming home a furry family member. A member of our team has been trying to get in touch with you to learn more and see how we can help, and we look forward to connecting with you soon!
Just bought a maltipoo & we are very satisfied with all the processing. Very organized & professional with very detailed updated informations all thru . Will definitely pick another puppy from PuppySpot for my next puppy soon
Lilly - Thanks for your feedback and picture perfect "pupdate!" Our PuppySpot team works hard to prepare our puppy parents for the arrival of their new puppy and we're glad to know we were able to provide a great experience for you. You've joined the PuppySpot family so, please don't hesitate to contact us with any questions, or whenever you're ready to grow your furry family!
Best experience ever!
Kara - We appreciate your feedback. Welcome to the PuppySpot family!
I got my puppy as promise, and Every time I look at him, I can’t believe how easy the whole process was.
Hector - Thank you for your feedback. We're glad you had a smooth and easy experience, as that is exactly what we strive to provide for all of our puppy parents. Welcome to the PuppySpot family!
Everything thing went great .. Got all info I needed... she is the most amazing... couple thing would change one is the airlines.. I saw how the treat the animals... Horribly and the registration thing trying to pop me for Almost 500 more than I already paid . But besides that 5 Star
Catherine - We are incredibly troubled by your feedback since it's the exact opposite of the experience we want our puppy parents to have while welcoming home a furry family member. Shortly after receiving your feedback, a member of our team was quick to reach out to learn more. We are very sorry to hear about your experience picking up your puppy from the airport and will be following up with the airline accordingly. PuppySpot is proud to offer each new puppy parent, complimentary AKC registration or Canine Partners Listing, along with other helpful items like enrollment in AKC reunite, lifetime access to AKC events, and more. Our partner offers several additional optional items for purchase and we apologize if there was any confusion surrounding the price of these options. After our recent conversation with you, we’re happy to hear that your new puppy is healthy and is already so loved by her new forever family. We do care deeply for our puppies and puppy parents, so please don’t hesitate to let us know if there’s anything we can ever do to be helpful!
My puppy came home few days ago and he is the cutest. Thank you Puppyspot. I recommend their services to anyone.
Kokila - Thank you for your feedback. We're so happy your adorable puppy arrived safe and sound. As promised, we will continue to be here for you and your little one, every step of the way. Welcome to the PuppySpot family!
We have bought two Havanese through puppy spot. We are beyond satisfied. They are absolutely wonderful every step of the process. I HIGHLY recommend puppy spot for your puppy needs.
Nicolette - Thanks for trusting us twice to find your new furry best friends. We are thrilled to hear that your pups are doing great and are thriving in their new forever home! Our relationship just began, we will continue to be here for you whenever you need us throughout your puppy parent journey!
So glad we found Puppyspot! The search for a out new family pet was daunting until finding Puppyspot. They were amazing from the very beginning. I can’t say enough about Andrea who coordinated and communicated every step of they way, even after we received our new puppy! I will definitely refer friends and family.
Paula - We truly appreciate your feedback. Our goal is to be the best place to find your new furry family member. What we do involves a lot more than just coordinating travel arrangements and providing our industry-leading health guarantee. We also screen and qualify our breeders and handle all of the research for you, so you can focus on what really matters – preparing your home for your new best friend. We'll continue to be here throughout your puppy parent journey, so don't be a stranger if we can be helpful in any way!
Everything was super easy and experience was so good we got 2 puppies from them.
Angel - Thank you for trusting us twice to fetch your furry family members! We understand what a huge privilege it is to help you find your new puppies and we're so happy that you allowed us the opportunity. You've joined the PuppySpot family and we will continue to be here for you and your furry family, throughout your puppy parent journey!
It was a pleasure to work with puppy spot.
Anton - Thank you for your feedback. It was our pleasure to match you with your new best friend. Our relationship has only begun, so please don't be a stranger. Welcome to the PuppySpot family!
I loved how they were very helpful for us getting a puppy. The customer service is really great. I would definitely recommend them to family and friends.
Luis - Thank you for your feedback and adorable Otto "pupdate." We're so grateful for the recommendation and are thrilled that your PuppySpot experience was so positive. Our service didn't end with the delivery of your new pup, we will continue to be here for you both every step of the way!
The whole experience has been great. Enjoying the puppy. She’s spoiled already.
Erika - Thank you for your feedback. We're so happy that your new puppy is healthy, happy and already so loved. Welcome to the PuppySpot family!
The staff was caring and wonderful! I’m so happy with my puppy and would refer everyone!
Timothy - Thank you for your kind words and adorable pics of your new pup! We do care deeply for our puppies and puppy parents, so please don’t hesitate to let us know if there’s anything we can ever do to be helpful. Welcome to the PuppySpot family!
Everyone was so professional. Got my puppy without any problems. Thanks, PuppySpot
Edith - We appreciate your feedback. Welcome to the PuppySpot family!
Paul, my puppy consultant was very special. He was always friendly, answered all my concerns and questions and assured me when I needed it. I only wish that after I get pushed on to financing and travel that he kept more in contact. It was then my troubles began. All expenses and problems with the dog itself need to be presented way earlier in the process; not after I have made the commitment. I had more trouble with travel. The breeded dropped the ball and I ended up spending more time in Phoenix because the puppy did not make the flight. I deserve compensation for both the lack of disclosure up front and the travel problems. I hope that will be reflected and shown on a final paperwork sent to me. Puppy Spot does what it claims, but for the money invested not in a perfected way. If you want more feedback, please feel free to contact me and talk. I love the pet. She has settled into our family well . Happy Holidays everyone. Thank you Paul.
Marilyn - First and foremost, we're happy your puppy is doing well and is thriving in her forever home. Our top priority is always the health and well-being of our puppies, which is why we offer an industry-leading health guarantee to our customers. Just like your puppy, all PuppySpot puppies undergo a mandated pre-travel nose to tail exam performed by a licensed veterinarian. This exam is done within 48 hours of travel. We take pride in offering prospective puppy parents a trusted, transparent way to finding a furry family member, which is why we contacted you as soon as we found out your pup had a luxating patella, a treatable puppyhood condition. Once we made you aware of her condition, you agreed to accept your puppy. We always stand behind our health guarantee, which is why our health team offered to reimburse you $200. Welcoming home a puppy should be full of joy and we're sorry for the delay in your pup's arrival. We understand your time is valuable and to show appreciation of your flexibility and apologize for the inconvenience caused, our travel team offered to refund an additional $300. As promised both refunds have been processed. Our service didn’t end with the delivery of your pup, we will continue to be here for you and your little one throughout your puppy parent journey. Welcome to the PuppySpot family!
PuppySpot did everything they were supposed to. I am very pleased with their follow through and continuous communications. Adore the puppy too.
Roxanne - Thank you for your feedback. We are glad that you had a positive experience with PuppySpot. More importantly, we are happy to know that your puppy arrived happy and healthy and is already so loved. Welcome to the PuppySpot family!
We bought a Bull Dog Puppy from Puppy Spot. I rarely write reviews, but I was so pleased with the professionalism, customer service, health of the puppy and the vetting process, that I felt I should. I would 100% use Puppy Spot again and was very pleased. Thank You again, we love our new Puppy!!!
Michael - Thank you for taking the time to share your feedback and the adorable pic of your new furry family member! We rely on valuable feedback from customers like you to continue to provide our community with the joyful, trusted experience they deserve. PuppySpot is a community and we'll continue to be here for you and your pup, so don't hesitate to reach out if there's anything more we can do to be helpful!
I was a little worried to buy a puppy w/o seeing her and her personality. The sales rep did not try to pressure me and said that Puppy Spot is not for everyone. After continued time on the website we decided to go for and couldn’t be happier. We got a sweet,happy puppy who is healthy. Their warranty rocks and I would recommend this site to anyone wanting a pure bred or designer breed puppy. Thanks PuppySpot
Sarah - Thank you so much for taking the time to share your feedback - it was our absolute pleasure to match you with your sweet and loving pup! We are proud to offer prospective puppy parents a trusted, transparent way of finding a furry family member and we stand behind our team and breeder community's dedication to providing just that. You've joined the PuppySpot family, so please don't be a stranger!
I Love my new baby boy Grizz! Hes so much fun and we are working on going potty outside!! I think hes getting the hang of it!
Julie - Thank you for your feedback and "pupdate" of your handsome pup! We're happy to hear that he is healthy, happy and bringing such joy to your home. Welcome to the PuppySpot family!