Everything went very smooth and worked out exactly how I had hoped!
Tyler - Thank you for your feedback. Welcome to the PuppySpot family!
Securing the money for the puppy went seamless and after that a whole lot of stress as PuppySpot associates did not follow up in a timely fashion, did not follow through with what was agreed on, did not issue a refund for the travel expense after PuppySpot created the turmoil with the travel (thanks William). Ripley is asleep on my lap after a full morning of exploring his new back yard and as I write this, I look down at him and it almost makes the inconsistencies on the backend after securing the $$ forgivable….almost.
Philip - Bringing home a new puppy should be a joy, not a headache, and we're sorry for what sounds like a frustrating experience. We understand it’s a huge privilege to be a part of helping you select your new family member and our travel team worked really hard to accommodate your travel preferences. Once we received your feedback our Client Service manager was quick to contact you to help navigate your pups travel arrangements and process your refund, as promised. Logistics aside, we're excited that your adorable pup, Ripley arrived happy and healthy and we will continue to be here for you throughout your puppy parent journey.
We love our Brussels Griffon puppy we got and their service was great. We had a puppy nanny fly with him and she was so nice and kept us updated during the travel.
Will - Thank you for your feedback. We're so happy that you enjoyed your experience and are already in love with your new "furever" friend. We look forward to future "pupdates." Welcome to the PuppySpot family!
We had a wonderful experience from beginning to end. Now we have the dog of our dreams and couldn’t be happier!
Kristin - Thank you for the adorable pic of your new pup! It's feedback like yours that PuppySpot team members strive for every day. You've joined a community and we'll continue to be here for you throughout your puppy parent journey!
Our experience has been great from the minute we picked up Cashew at the airport. He is so cuddly and playful. I would say he plays hard then sleeps hard.
Tammy - Puppy cuddles are truly the best! Thank you for your feedback. We're thrilled that your new pup is already so comfortable in his new "furever" home. Welcome to the PuppySpot family!
Puppy Spot was great at the initial point of sale...but after that--there was much to be desired. I had a lot of communication but most of it was incorrect...they e-mailed me the wrong puppy name...I was never told that the breeder was "religious" and would not schedule the puppy's flight on a Sunday which I had requested the flight to be, until AFTER the sale. I was sent the wrong waybill number for picking up the puppy and then of course the puppy's flight was change 3 times and they changed the flight to the next day before consulting me - which if they had I would have told them to make it for Wednesday because I happened to have that day off from work. It was a COMPLETE disaster because I had initially taken the day off from work for the flight on Monday. I would not recommend Puppy Spot to anyone due to these issues unfortunately. But I do have a great puppy.
Marlene - We're very sorry for making what should be an easy experience full of joy and excitement one of stress and confusion. We could have and should have done a better job communicating our breeder's travel restrictions with you when you first selected your puppy. We understand how disappointing it was to not receive your pup when you expected him, however, your puppy's flight was canceled multiple times due to extremely high temperatures and here at PuppySpot, we believe we serve our customers best by putting your puppy's health and well-being first. That said, we know how valuable your time is and we should've made you aware of the travel changes sooner. Once we received your feedback, our Client Services Manager was quick to contact you, and we take comfort in knowing that she was able to put you at ease, throughout your puppy's journey home. We’re happy to hear that your pup is doing well and thriving in his new home. As promised, we will continue to be here for you and your little one, so please don’t hesitate to reach out if there’s anything you ever need throughout your puppy parent journey!
My experience with PuppySpot was very satisfying. We love our new puppy. Having a great time getting to know her....
Cindy - Thank you for your feedback. We're so happy that your bonding with your new puppy and enjoying every minute! Welcome to the PuppySpot family!
Paul was wonderful throughout the whole process!
Shannon - Thanks for your feedback. You're part of the PuppySpot family now, so, please don't be a stranger!
Great response from puppy spot team.
Naidu - Thank you for your feedback. Welcome to the PuppySpot family!
Lillian - Thank you for your feedback and the adorable pic of Harlee! We look forward to many future "pupdates." Welcome to the PuppySpot family!
I was apprehensive about purchasing a puppy on-line but Puppy Spot made the process seamless. I'd especially like to thank Tony (last name unknown) for all his assistance. He even answered my call as he was walking out the door. Pick up at the airport was nerve racking, but when Gallifrey, aka Rugger, showed up, I knew I was pleased with Puppy Spot. Additionally, I like that the breeder gave me their contact number should I have any questions.
Claudia - Thank you so much for taking the time to share your feedback - it was our absolute pleasure to match you with your handsome pup, Gallifrey! We are thrilled to know that your pup arrived healthy and happy and that bonding has already begun. Our relationship did not end, so please don’t be a stranger, we are just a call or an email away whenever you need us!
They were very helpful and professional. My puppy arrived on schedule and healthy.
MarianA - Thank you for your feedback and the adorable pic of your new puppy! We're so happy your pup arrived safe and sound. You've joined a community, so please don't hesitate to contact us with any questions. Welcome to the PuppySpot family!
Fatomeh - Thank you for your feedback. Welcome to the PuppySpot family!
We had a lovely experience with Puppy Spot! Even though our baby girl came to us a little sick at first, Puppy Spot was so attentive and amazing! They regularly checked in to see if Sushi was feeling better and that her and our needs were met! I would definitely recommend Puppy Spot to anyone!
Great service and very care about customer?s concerns. I would recommend to all of my friends if they are looking for a puppy.
Perfect puppy and great and very helpful people
just one word Great !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Communication was terrible right to the end. When I had to make an extra trip to the airport because when I called they said puppy was in route. Then 15 minutes after arrival time while I was at the airport I received a call stating the pup was not put on connecting flight. Then had to go back at 1:00 am. Worst customer service that I have ever deltt with.
The website was accurate. Paul helped me find the perfect puppy. He sent lots of pictures of the puppy and her parents. He answered every question. I was nervous about using an online website, but no need to worry. Our puppy is amazing, healthy, and a love! Would recommend to my friends.
I had great experiences with PuppySpot. When I made the initial call theservice representative was kind and answered all the questions I had. The whole process went extremely smooth. I wanted to speak to the breeder to ask a few questions about my puppy and PuppySpot arranged the call. My puppy was to fly into Florida but due to the hot weather he wasn't able to fly so the breeder found someone to drive several pups to Florida. The driver was kind enough to stop in my town so I wasn't inconvenienced in any way by driving any distance which I was very happy about. PuppySpot gave excellent service and kept my updated of all the details about my puppy's arrival. From beginning to end it was a very pleasant experience and I would highly recommend! And I might add that I have the most adorable and sweet puppy!