My puppy arrived safe and sound. I was very impressed with the service I received from Puppy Spot.
Amazing experience from start to finish. My contact was patient, informative and proactive. My pup Charlie arrived in rockstar style delivered to my home ahead of schedule. The communication was frequent and thorough including after Charlie was home with me. I would highly recommend. My puppy is happy, healthy and home!
Puppy Spot was great until we bought the dog. After that - forget the concierge service. It was total amateur hour. So much I could say but I'll just say that if you try to call the company during business hours, you will never reach a real person. You will leave a message and hear back 1 or 2 or 3 days later. The app is only updated when a breeder feels like it. So all the Puppyspot talk about getting your puppy's latest information on the app was misleading if not plain false And when you express your disappointment, a low level call center type person will call you back with little to say. Finally when they gave us a delivery date for our puppy - and we were planning around that date - it turns out the dog came two days earlier. Yes our puppy is healthy and all good. But as a premium service - Puppyspot was the pits. I wonder what those people who's photos are on the website actually do?
Clarisse - We are truly sorry for what sounds like a very frustrating experience and one that we never want a new puppy parent to have. Adding a puppy to your home should be a joyful experience and it's disappointing to know we let you down. Shortly after receiving your feedback, a member of our team tried to reach out to learn more and see how we can do better in the future, but unfortunately, we were unable to connect with you. We always want to make sure our puppy parents are happy and receive the tailored customer service that we strive to provide. After receiving your feedback, we reviewed our records and required all related team members to attend mandatory re-training to understand where we may have failed to meet your expectations to better serve our community. Despite your frustrations to date, we will continue to be here whenever you need us.
This is one of the worst companies I’ve ever worked with. Puppy arrived with a broken foot (4 clear breaks) that was likely a week old (notable due to some bone healing). She came limping and her foot was crooked. We spent the first night at the emergency vet with her. My vet has repeatedly faxed and emailed documentation but PuppySpot continues to deny this and offer no answers or support. This is a gimmick find a local breeder. No responsible breeder would ship a puppy like this. Now I’ve spent hours at the vet, hours on the phone and have a pup that will likely have arthritic changes early due to this. We send you a healthy puppy? Yeah right.
Christine - As dog-lovers ourselves, we were shocked to learn about your puppy's diagnosis. Your puppy's breeder has never had a puppy with health concerns like your puppy, but we will be working with your puppy's breeder to determine the best next steps in their breeding program. Our team has been working closely with you to better understand her condition and will continue to be here for you and your puppy every step of the way. We are here to help in any way that we can to make this experience a little easier for you both.
All contents in the Puppy Pack are exactly what the little ones need in the beginning. Perfect selection of good quality items.
We couldn't be happier with our happy, healthy Cavapoo pup Pinot (previously Reba). I was originally nervous to use PuppySpot because you have little to no contact with the breeders and the price of a puppy is incredibly inflated. However, we were so pleased with the level of communication and transparency we received from our PuppySpot Concierge,Tiffany, we felt good about purchasing a puppy. Tiffany helped us to find Pinot (Reba) and very easily guided us through the adoption process. Pinot (Reba) flew from Ohio to Los Angeles with a wonderful, caring Puppy Chaperone, Angela. Angela sent us videos and photos of their cross country journey which assured us that our puppy was safe and well cared for. Overall, this was a great experience. I just wish I knew the breeders name so that I could give them referrals. I have so many friends wanting clones of our sweet pup, Pinot.
Callie my mini.longhair dachshund is growing and doing very well. She is 4 months old now. I am paper training her and that is going well (not quite perfect yet). She loves her walks and chasing leaves. I walk with a cane so I am teaching her to walk on my left. She is very bright and catches on very quickly. She loves all her toys and loves to snuggle .
We are very happy with our puppy. Overall experience with PuppySpot was good. Did not give a 5 star rating due to lack of communication on delivery day. Our puppy’s delivery was delayed and there were no messages through the app and I had to call three times to finally get someone who knew what was going on. I did receive a call from PuppySpot the next day to apologize for the lack of communication and to make sure that everything was okay. Every other part of the process went as expected. Our puppy arrived happy and healthy, and we couldn’t be any happier.
Took the puppies for wellness check and they both had ear infections ($400+). So much for the free VCA check ups. Wish breeder would have provided info on the puppies like: eating routine, potty routine, behaviors, etc.
Kristal - Thank you for trusting us to fetch your new furry family member. The health and well-being of our puppies are always our top priority which is why since receiving your feedback, several members of our health team have been trying to connect with you to learn more and see how we can help. We hope to speak with you soon!
Great service, the respective was very nice and informative.
PuppySpot is a excellent place to purchase a puppy. They use excellent breeders. This is a trustworthy site that I highly recommend. Everyone that I have spoken to here are very helpful and knowledgeable. They will answer any questions that you have and rest assured, you are getting the very best new addition to your family. They also make sure that you will be the best parent as well by screening you to make sure you and your home is the best place for the puppy. Be ready to spent top dollars because the cost of your new dog will not be cheap but it will be a great investment!
Art - It was our pleasure to match you with your pup! Our goal is to make your entire experience a joyful and stress-free one and we work very hard to make sure our puppy parents are as prepared as possible to welcome home their new best friends. We never want a puppy parent to have trouble getting in touch with us and we're sorry this was the case for you at any point. A member of our team has been trying to get in touch with you to learn more about your experience and see how we can do better in the future. Our relationship just began, we will continue to be here for you and your pup throughout your puppy parent journey. Congratulations again on your new best friend!