I was skeptical in the beginning after reading some of the reviews. But I have to say, I've never been happier with a purchase I made online ever! Our chocolate labradoodle has been wonderful and the people at Puppy Spot have been amazing!
Patti - Thanks so much for your kind and candid feedback. We really appreciate the trust you placed in us to help you find your doodle pup (who looks very happy in his forever home)!
So helpful every step of the way!
Chantel - Congratulations on your new best friend and welcome to the PuppySpot family!
Excellent service ! we are very happy with our new puppy.
Liana - Our mission is to make lives better by placing healthy puppies into happy homes and it feels incredible when we receive feedback like yours that lets us know we're making good on that mission. Please continue to keep us posted on how everything is going and let us know if you need anything at all.
Ricardo - We're sorry to hear you have such a negative view of PuppySpot. We rely on helpful feedback from our community to constantly improve our service, however it's tough to do if you're unwilling to share anything constructive with our team. Even though you've indicated you don't wish to communication with us moving forward, please know we'll always be here to help should you change your mind.
They delivered. But were annoying with follow up
Rosemary - While we're pleased to know your puppy arrived home healthy and happy (our #1 priority), we're disappointed that you didn't appreciate our follow-up about your puppy. We care deeply about each and every puppy we place and it's our duty as dog lovers to check in even after your puppy has arrived home. That said, we want to make sure our puppy parents are happy with our service and a member of our team will be in touch with you to learn more and see how we can do better in the future.
Buying a puppy from Puppy Spot was so easy. I loved all the choices of beautiful Golden Retrievers, but Abby Deanna stood out to me. She is such fun, so smart, and learning so quickly. Puppy Spot is very organized with every detail for getting and delivering a puppy well thought through and well carried out. It was a good experience.
Ruth - We believe finding a puppy shouldn't be full of mystery and compromise, which is why we do all the work so you can focus on what really matters: the joy of a new puppy! We're thrilled Abby Deanna is settling in well to her forever home and look forward to future 'pupdates!'
Great experience from first call to arrival of a happy healthy puppy. I was a little apprehensive about the flight to us, but all went really smoothly and our new puppy quickly adjusted to his new home. Already had some potty training to build on and after just a couple of days he was totally relaxed and excited to be part of the family.
Michael - Congratulations on your new best friend! It means a lot that you trusted us to help you find him and we're happy to know he's thriving in his forever home. It sounds like you're a puppy parent pro, but don't hesitate to reach out if there's anything else we can do to be helpful!
Could not have been happier with the service. Answered every question I had during the whole process. Puppy arrived on time and in perfect health.
Randall - We strive for 5-star service, so receiving your feedback was super exciting! You joined a community when we matched you with your puppy and we'll continue to be here throughout your puppy parent journey.
Puppy Spot was 100% professional and helpful in our search for the right puppy. We could not find what we were looking for near our home so Puppy Spot helped us find a puppy halfway across the country! Within a week of purchase he flew from Missouri to Virginia safely and securely. We highly recommend Puppy Spot and would use them again!
Eloy - One of the amazing things about what we do is giving puppy parents peace of mind that they can find the right puppy for their family from a trusted, responsible source and no matter whether that puppy lives across town or across the country. As you know, our mission is to make lives better by placing healthy puppies into happy homes, and we are glad to hear your puppy is doing so well!
Your told anything in order to get you to buy a puppy, VERY over priced puppy, 1500 cheaper to go straight through the breeder. Also, lie to you and get you hooked up with some 3rd party nutcase company who cheats you out of money! Horrible place who should be ashamed of themselves for screwing people over for a puppy!
Lynn - We are incredibly troubled by your feedback since it's the exact opposite of the experience we want our puppy parents to have while welcoming home a furry family member. We want to assure you no one lied to you at any point in your communications with our direct team or our partner, who helps complete your complimentary registration. Regardless, we're truly sorry you had such a negative experience and a member of our team will be in touch with you shortly to learn more about your concerns and see how we can help.
They were very helpful the whole time. I called several times with questions and they always helped.
John - We work hard to make welcoming home a furry family member stress-free, so we really appreciate your feedback! We'll continue to be here, so please let us know if there's anything else can do to be helpful in your puppy parent journey.
An excellent service all around, from the first phone call until way after our new puppy came home. Helping me through all of the questions and concerns was amazing. Everyone was extremely helpful, friendly and caring. Would recommend using puppy spot for sure
Adine - Thanks so much for your wonderful feedback!. We take great pride in matching puppy parents with furry family members, so your willingness to recommend us to others means a lot. We'll continue to be here as you need us, so don't hesitate to give us a buzz if we can be helpful in any way.
Puppyspot dropped customer service after the sale. After financing was arranged I had a very difficult time getting in touch with anybody at puppyspot. Emails and phone messages went unanswered. After days of trying I finally reached someone in travel who put me in contact with the actual breeder. I dealt directly with the breeder after that and made the remaining arrangements on my own.
Andrew - We work hard to make welcoming home a furry family member full of joy and excitement and we're disappointed to learn we failed with you. We can't improve without candid feedback like yours and a member of our team will be in touch with you shortly to learn more and see how we can do better in the future.
Love the whole experience this is my third puppy from them Zoie grace our newest addition is such a happy little fur baby everyone was so helpful in the process and her breeder even touched base with me making sure Zoie Grace arrived safe and sound and how she was getting along with her new sisters I highly recommend puppy spot to anyone interested in getting a new family member all three of my puppies from them are all happy healthy loves of our lives
Ellen - It means so much that you'd trust us to help you add three furry family members to your home! We're thrilled to know Zoie Grace is doing well in her forever home and has already begun bonding with her human and furry family members.
Everything was good
Olga - Thanks so much for your feedback and welcome to the PuppySpot family!
I?m a first time puppy owner, I ordered an Akita from puppy spot and I've been in love with him. The day I received him from the airport I was so excited! About a day after I received him he became sick due to the altitude from the plane! Of course I took him to the Vet and the bill was costly. However When I notified Puppy Spot, they've helped me stay calm and also mad sure to check up on Drago! They reimbursed me with my expenses and also I received my 10 year guarantee! I've notice that a Puppy isn't only an animal he/she is part or your home. And the same expenses you would spend on your child should be the same expenses for your new Pup! Overall good experience and I've recommended a lot of people for future pups!
Tahlia - Congratulations on your new (and first) best friend! Becoming a puppy parent is big deal and we're honored you trusted us to help you find Drago. We'll continue to be here throughout your puppy parent journey, so don't hesitate to reach out if there's anything you ever need.
I bought the most adorable chihuahua puppy. She?s a happy, healthy, lovable pet. I found the staff at Puppy Spot very pleasant and helpful. They always answered my questions and returned my phone calls. I was a little nervous about having a small puppy flown to Boston where I picked her up. When they brought her out to me, she was happy and alert with her tail wagging. I took her out of the crate and was greeted with so many kisses. Thank you Puppy Spot.
Frances - You are very welcome and congratulations on your new best friend! We know it's a big journey for a little pup to travel from one home to another and we really appreciate the trust you placed in us. We're so happy to know everything is going so well and hope you'll continue to send us 'pupdates!'
The whole family is incredibly happy with the experience and, of course, our puppy. He arrived safe and happy and everywhere we go he turns out to be one of the most sociable and well-behaved dogs around.
Andrew - Our mission is to make lives better by placing healthy puppies into happy homes and it's feedback like yours that lets us know we're making good on that mission. We're thrilled that your puppy is thriving in his forever home and look forward to more 'pupdates' throughout your puppy parent journey!
This place is pretty awesome except for the last interaction, the guy got all the information wrong including the pick up time. Overall still 4 stars though because everything else was great. The dog is the best dog we've ever had!
The people I daily with were very knowledgeable from the start. They made me comfortable with the whole adoption process. My dog was delivered happy and in good health. The communications since have been most helpful!
Suzanne - We take great pride in matching puppy parents like you with the right furry family member, so we really appreciate your feedback. As you've experienced, we're much more than a service or website, we're a community, so don't be a stranger if we can be helpful at all.