Prompt responses to my interest & questions. Excited for me
Vicki - We are still excited for you and your new furry family member! Congratulations and welcome to the PuppySpot family.
I did have a problem with the travel of finally getting my puppy, I do think there needs to be a little better communication between breeder and travel, I also think the airline didn't take very good care of the puppy during the layover, but she arrived and she is doing awesome, I would recommend..
Keith - Welcoming home a puppy should be an exciting and joyful experience, we are sorry to hear that you had any issues with your puppy's travel accommodations. A member of our team was quick to reach out to learn more and we appreciate your candid feedback. We are thrilled your puppy is doing awesome in her new forever home and look forward to more 'pupdates!'
Aside from waiting for a nanny and getting airline resurvations PuppySpot did an excellent job & I would highly recomend them.
Daniel - Thanks so much for your feedback and patience while we worked to get your puppy home safely. It means a lot that you'd recommend us to others and hope you'll continue to keep us posted on how everything is going!
Trusting excellent customer service.
Jabari - Thanks so much for your kind words and welcome to the PuppySpot community!
I loved working with Toni. The response was excellent, and I have a fabulous dog. He was very patient with me while I kept trying to make up my mind about which dog I wanted. I would highly recommend PuppySpot to my friends and family.
Rosa - We really appreciate your kind words about Toni - we'll be sure to share them with him directly. It means a lot that you'd recommend us to others and we're thrilled your pup is doing so well! Please continue to keep us posted on how everything is going - we're only a phone call or email away.
They kept me very well up to date with my puppy any questions I had they were able to answer them she arrived the day I expected just a 3 hour delay but they did call me in the morning of her arrival letting me know which was very professional people has asked me where I got her from and I tell them from puppy spot she is such a beautiful and happy lil girl everyone that sees her falls head over heels I am very happy and she keeps me on my toes for sure she is my pride and joy I want to thank puppy spot again for everything oh and the vet told me I have a very healthy puppy and she gained 4ounces in three days after getting her
Donna - We're thrilled your puppy is thriving in her forever home and appreciate the 'pupdate!' We'll continue to be here if you need us, so don't be a stranger!
I went through Kevin he was very helpful with me when I asked question and would get back to me on a timely matter to answer them. PuppySpot was very patient and was very helpful I took three weeks to decide but I did keep in contact with Kevin the whole time. I would use them again in a heart beat.??
Angie - We really appreciate your kind words about Kevin and will be sure to share them with him directly! We're thrilled to know you pup is doing so well and hope you'll continue to share 'pupdates' with us!
Your overall service was about what we expected. As usual, after the sale is made the smiling slows .
Charles - We're troubled to learn you were unhappy at any point in your experience with our team, but appreciate your candid feedback. A member of our team will be in touch with you shortly to learn more and see how we can do better in the future.
I had a wonderful experience with PuppySpot. They were always available to answer any of my questions and provided me with updated information and pictures of my puppy until she arrived! I would definitely recommend their service and get a puppy from them again in the future!!
Vanessa - Wow, thanks so much for your wonderful feedback! Your experience just what we strive for and we look forward to more 'pupdates' in the future!
I would highly recommend buying through PuppySpot. They made sure that the match for me and Little Opal was a good one so both would be happy in the end. PuppySpot was there all the way to the day I drove to pick her up (800 miles away from me). They wee there to answer all my questions and help with my wish to drive to pick up my new friend instead of flying her. I was skeptical about doing a purchase like this on line but I highly recommend them.
From the very beginning until the day our Archie arrived the experience was flawless. We just love our new boy!
The experience was awesome. Easy to work with and we were well directed, even prepared due to them..Everything went as promised and better than expected.
Kevin - Thanks for your feedback and adorable pic of your new best friend! We're here for you any time, so don't hesitate to reach out if you need anything at all.
Susan - Congratulations on your new furry family member and welcome to the PuppySpot community!
You did everything you said you were going to do!
Victoria - Thank you so much for your feedback and welcome to the PuppySpot family!
PuppySpot's service was great. We tried to work with local breeders to adopt a male King Charles Cavalier puppy unsuccessfully. Demand was high, breeders were few and we often ended up without a pup - even after we had put down deposits and waited. PuppySpot allowed us to select when the dog was available, his coloring and sex. Of course, we paid a premium in order to enjoy that level of control. PuppySpot worked with us on the best date for both our puppy and us to arrive. He was exactly as represented in his picture. Oliver is a wonderful, healthy puppy who passed the exam with our vet 100%. I was anxious about how difficult the flight would be for the little guy - coming fro Fredricksburg, Ohio to Seattle with a connection in Chicago. I was able to track his flights all the way. Even with an 1:30 minute delay in Chicago, Oliver was alerty, clean and happy when we picked him up at SeaTac. PuppySpot staff was friendly, informative and provided excellant service.
Kevin - Thanks so much for the 'pupdate' on Oliver! We're so happy he's thriving in his forever home. One of the amazing things our national network of screened and vetted breeders provides our customers is the peace of mind that they can find the right puppy for their family no matter whether that puppy lives across town or across the country. We'll continue to be here for you and Oliver, so don't be stranger if there's anything more we can do to be helpful.
Everything worked out great, customer service was good and a recieved a perfect healthy puppy and I couldn't be happier. I will say I have never bought a dog in this way and didn't know what I was getting into. When my puppy came, the breeder left his name on the carrier. I looked him up online, and he charges $800 for a puppy, meaning puppyspot charged me almost $1200 for their service. I am very happy with my puppy and wouldn't trade her for anytbing, but I'd strongly suggest looking at individual breeders and saving some money
Shane - Thanks very much for your feedback and congratulations on your new best friend! Our goal is to be the best place to find your new furry family member. What we do involves a lot more than just coordinating travel arrangements and providing our industry-leading health guarantee. We also screen and qualify our breeders and handle all of the research for you, so you can focus on what really matters ? preparing your home for your new best friend. We'll continue to be here throughout your puppy parent journey, so don't be a stranger if we can be helpful in any way!
Service was extremely organized and appreciate all informational papers sent. Made a note book to have on hand
Carol - Congratulations on your new furry family member! We're thrilled all is well and hope you'll continue to keep us posted on how everything is going. Don't forget, we're only just a phone call or email away.
Everyone was very helpful, informative and concerned that all went well for me as well as for my new furry friend.
Hi Ginger, congratulations on welcoming your new family member home! We're so glad to hear that you found the PuppySpot experience to be seamless and enjoyable. We'll continue to be here if you need us, just a call or email away!
My experience with PuppySpot was excellent. There are very few Maltese breeders in the state where I live. Believe me I tried to find one. I was very apprehensive of going this route to get my little Maltese puppy. Every encounter I had with someone at PuppySpot was absolutely great. They explained everything in detail on how the process works by phone and/or the numerous emails and checks -ins I received. I will be definitely using them again in the future when we are ready to add another little furbaby to our family. BTW...Gracie is healthy and happy and aced all her Vet check-ups. Not bad for a little 2.4 lbs white ball of fur.
Pamela - Thanks so much for trusting us to help you add Gracie to your family! Your feedback means more than you know and we hope you'll continue to keep us posted on how everything is going as Gracie settles in to her forever home.
Puppy spot thought of everything. Money not released until puppy is picked up. Vetting the breeders, answering any and all questions. Was really impressed! My shih zu puppy is great!. Showed signs of crate training and socialization which is important for puppies. Was not bothered by sweepers, lawn mower, etc. Would recommend Puppy Spot to others.
Jinny - We believe finding a puppy shouldn't be full of mystery and compromise, which is why we work so hard to make sure your pup arrived safe and sound from a responsible breeder. It means a lot that you'd recommend us to others and we look forward to future 'pupates!'