I am obsessed with my new pup, Lulah. She is amazing - healthy, happy, and all the things that I could have hoped. Puppy Spot truly delivered. The reason that I am rating this 4 stars instead of 5 is just because I wish that I had known more about Lulah before getting her. I wish I could have seen her with her litter mates and parents. Or see her interact with humans, or known how the breeders were raising hers. I just wanted to know so much more about her - I feel very lucky she is everything I had hoped for, but she could have been something completely different - and I am referring to temperament and health. Puppy Spot was very honest from the beginning about their limitations for what informatoin they could and could not share with me - I just think it would give many future parents a lot of relief is they could disclose some more information/ allow us to have more access to our puppy before receiving them. For example, every book I read before getting my pup said there were so many questions you probably want to ask before seeing the puppy - so I just wish we had more access to direct information. But, I cannot deny that pupyspot gave me as much information as they could and were very prompt to respond. All over a good experience, and I am so happy with my new fluff ball :)
There appears to be a disconnect between sales and puppy management service after purchase. Sales associate information was not quite accurate in terms of shipping, time frame for puppy pack delivery, as well as a few other minor details. Once puppy managers got in contact with us things seem to smooth out, and the experience overall was good, but the misunderstandings from the beginning caused an amount of stress. I would recommend puppy spot as all of the claims stated were spot on and actual. After having spoken to the AKC, to register puppies, I felt better knowing that the AKC had good things to say about puppy spot. I would be a return customer.
We love the puppy! However, we were notified every Sunday for a month that our puppy was coming and that we needed to confirm our availability, then it was canceled every Tuesday because she didn't weigh enough. When she was finally 12 weeks old, we were told she wasn't coming because she was too little--even though she had met the age requirement. I called a bunch of time to make sure she was actually coming. She arrived with giardia.
Katherine - Thank you for sharing your candid feedback with us. It is feedback like yours that helps us continue to improve and better serve our puppies and puppy parents. We apologize for your pup’s delayed arrival and the inconvenience it may have caused. While we try our best to get your puppy home as quickly as possible, our main concern is their health and safety, when traveling. This is why we can't confirm exact travel details until a puppy has met both age and weight requirements. As soon as we received your feedback, a member of our team was quick to reach out to learn more and see how we could help. After learning more about your experience and your pup’s situation, our team member happily explained our health guarantee and reassured you, we will be here for you both until your pup is feeling better and throughout your new journey. Welcome to the PuppySpot family!
We were extremely concerned buying on line but we could not have had a better experience. Everything and everyone was very professional and accommodating. We chose to drive to pick our puppy up personally. Puppy Spot set everything up and kept us up to date with everything. We drove from Phoenix, Az. to north of Denver Colorado. Our breeder met us on time and the pickup was perfect. Our little fellow is a wonderful addition and we thank PuppySpot for the wonderful experience.
PuppySpot was such an awesome and positive experience. Jordan, who helped us was such a sweetheart. He gave us all the information we needed about our German Shepard puppy Sylvester. The app was very useful in gaining knowledge about furry friend. The whole process happened with such ease and I will definitely be using them again!
Agents were great! She is a wonderful dog but came with worms and kennel cough that we weren’t expecting. Hopefully we can be reimbursed since she was sooooo expensive to begin with. However we love her more than words
Kelsey - Congratulations on your new best friend, Charlie! We were concerned to learn Charlie wasn't feeling well shortly after her arrival. As unfortunate as it is, puppies sometimes get sick, which is why our service extends well beyond the delivery of a puppy, and we have a dedicated health team to help resolve any issues our customers may have. Since receiving your feedback a member of our health team has been in contact to explain the next steps. As promised, we will continue to be here for you and Charlie, until she is feeling better, and throughout your new journey. Welcome to the PuppySpot family!
We love our puppy who at 9 weeks was already trained to sit and by 11 weeks rings a potty bell to go outside. PuppySpot was mostly a good experience, but communication could have been improved significantly. I am a repeat customer and my first experience was better than my second, which I can’t explain. I would choose PuppySpot again despite the higher price.
Judi - Thanks for trusting us again to fetch your newest furry family member! While we are thrilled you would work with us again, we are troubled to learn your recent experience did not exceed your first. We never want a puppy parent to feel their needs are being ignored at any point of their experience as that is the exact opposite of what we strive to provide. We sincerely apologize for any stress or inconvenience this may have caused. You joined a community when you found your puppies through PuppySpot, so please continue to keep us posted on how everything is going and let us know if there's anything you ever need.
Very good experience with Puppy Spot. We are pleased with our experience and they were very good at communicating.
Dara arrived home at the time announced. She is healthy, energetic, and soon became the baby of the house. I got Dara for daughter’s birthday, a special reward for being honor student all along her high school. I am really grateful with all the enthusiastic communication during the transaction, we wait for Dara to grow up, while seeing pictures and videos of her. Then, as announced right before Dara became 8 weeks old we got Dara’s itinerary, the confirmation she was coming home. Soon she was in my daughter’s arms. We took her to the vet, who confirmed that Dara was healthy. Thanks to PuppySpot my daughter is enjoying her puppy. My daughter is joyous, she loves training, and keeping Dara active and happy. Thanks so much PuppySpot, you guys really helped me making one of my daughter’s dreams come true!
Travel was not as discussed. Puppy pac was charged to my account and sent to me without my permission. Puppy spot app was not updated and not useful
Tamara - Thanking you for taking the time to share your feedback. We apologize for any confusion surrounding your puppy's travel details and pup pack. As soon as you made us aware of our error our team quickly processed a refund for the unwanted items. You’ve joined a community and we will continue to be here for you and your pup throughout your puppy parent journey, so please don’t ever hesitate to reach out!
We love our new puppy from Puppy Spot! The app always kept me up to date the whole time I was awaiting her arrival and she is perfect. She was happy as soon as she arrived with her chaperone who took great care of her the whole ride. I was able to get updates the whole day during her travels. Our family had a wonderful experience finding our puppy through Puppy Spot.
We got a perfect very lovable dog, . It was the first time getting a dog from online store, always bought from pet store .Skeptical in the beginning but after a good conversation with one of the team members we decided to buy. I don’t regret it. Our dog is beautiful and healthy .Arrived in time and very clean.(it was flew to us) I’m very grateful to the entire team that make it happen. I will highly recommend them.
I am beyond pleased and grateful to Puppyspot, for bringing my precious baby Sami into my life! The adoption process was was stress free! They were and continue to be an amazing 1st time puppy mommy support. I am truly happy I stumbled upon this site; if I hadn't I would not have my loveable, sweet baby!
The price is very high but they try hard to please the customers. I didn’t like that our puppy’s arrival date was delayed a week and I didn’t receive the pup pack I was promised. Pics and videos too I have to ask them since they didn’t post as often as they initially promised. The puppy was in good health so in the end that’s what all matter. Not sure if I’ll use them again though.
Thanks for your honest feedback. It's important to us, not only because we take our role seriously and want you to have the best experience possible, but also because it gives us a chance to learn and improve. We were troubled to learn you did not receive the pup pack as promised. Since receiving your feedback our team has processed a full refund for the items not received. We will always be here for you as a source of support and guidance, so please don’t hesitate to reach out if you have any questions anytime!