This is my second time dealing with Puppy Spot and it was a totally different experience than the first time. The first time I was able to communicate with the staff when needed, and I did not have to do my own foot work when it came to issues, even with your app it is still slow service,non response and slow resolutions or feedback from Puppy Spot. I would not recommend after my second experience.
Christina - Thanks for trusting us twice to find your new furry best friends! We’re very sorry to hear that your second experience with us did not meet your expectations. Since receiving your feedback, a member of our team has been trying to reach you to learn more about your experience and see how we may help. We hope to speak with you very soon!
My experience with PuppySpot was excellent! They were always available to answer any questions or concerns I had with fast and friendly service.
We had a great experience with Puppy Spot! They were available to answer questions at all times. The delivery of my puppy was very smooth. She’s precious! We couldn’t be happier!
My husband and I had been looking at adopting a West Highland Terrier but it didnt work out for us so we made the decision to find a breeder and get a little one we could love. However there are not many breeders of Westies here in Florida and we were so uncertain about using a breeder we couldnt meet in person. Somehow puppy spot showed up on a newsfeed and I decided to do some investigating and turns out this was exactly what we needed. Puppy spot took the worrying out of the not knowing for us. They do all the research and ensure that breeders are held to a higher standard. From the moment I saw our little guys picture I knew in my heart this was a baby waiting for us too. From start to delivery of Wesley we were confident in our decision to use puppy spot. If we had a question it was answered! Wesley made it home on 9/6/19 in perfect perfect shape! Wesley is now 14 weeks old and had his 1st vet visit and he had a 5 ☆ clean bill of health. We love love Wesley and we know he loves us to already!! Using Puppy Spot & Getting Wesley was one of our BEST life choices!!!
Everything went very good. After we found her and paid, the communication and responded from you guys could have been quicker though
I had an amazing experience, got the pup of my dreams and have never been better. I am so happy with everything and truly appreciate the love and care everyone at puppyspot shares for the puppies. Great job!
I am happy with the service, except when I tried to talk to the person handling my account. Was never available, but thanks God you have a person with the name Jason that helped me all the time. You need more employees like him.
Katileidys - Thank you for your feedback. While we are happy to hear that Jason was able to provide a great experience for you, we're disappointed to learn that you had trouble connecting with one of our team members. We never want a puppy parent to feel as if they are unable to reach out for updated information and we should have done better. You joined a community when we matched you with your puppy and we are committed to being here for you both, every step of the way!
Puppy spot did a great job of bringing our puppy home to us.
Thank you so much. He is a joy and comfort You stayed in touch with texts from the start Each week was told how old and what he was up to . I will and have shared the site and experience thanks Dawn
The story about a hurricane Erin, not Dorian, causing cancellations was too much for me. There was no Erin during that time period. If it was a snag on the breeders end that's understandable. Stories are not. Otherwise your group is great! That's why we bought again.
Steven - We're so sorry for what sounds like a frustrating experience. Welcoming home a puppy is such an exciting experience and we’re so sorry for the inconvenience the change in your puppy’s travel arrangement had caused. We are proud to offer prospective puppy parents a trusted, transparent way to finding a furry family member and we would never want a puppy parent to feel deceived. Once we, learned of the change due to weather, a team member quickly contacted you to learn more and get your pup home as quickly and safely as possible. Our relationship began when we matched you with your puppy, so please do not hesitate to reach out if there’s anything that you need in your puppy parent journey.
I am very happy with my new puppy, Gretel! I can tell she was taken well care of by her breeder. If it weren’t for PuppySpot I could not have found such a wonderful new fur baby! Thank you ~
This is the first time i got a puppy online. At first i was skeptic. So many questions on my mind. One day, i thought of just getting my dog in another state. I looked for flights and in 5 mins the puppy manager called to follow up it i was interested still in getting a fur baby a poochon. The first choice got sold on thay day and Toni informed me the puppy got a sibling and assumed me i will be more excited. Oh he was right, the moment i saw Theo i fell in love and same day i decided to get it. Toni assisted me in the processing and scheduled the delivery of the puppy. That was quick. But questions ran through my mind as the day of my fur baby arrived in cargo. I should say Puppy Spot rocks! Saw Theo wanting to get out of his cage looking so georgeous. He smelled so good. He was like a jetsetter full of smiles. My fur baby just made my day and Puppy Spot is the best! Thank you for everything..
Puppyspot came through 100% with all the advertised perks of finding the perfect new family member. Our puppy is just what we were hoping for. Puppyspot was easy to work with. The reason I am giving 4 stars instead of 5 is because slowness of responses through the chat feature with our puppy manager. This person was probably extremely busy helping others, but as a new person to this service, spending more that $3,000 based on trust, I would expect answers pretty close to immediately. I would have even appreciated an answer stating they received my question and will get back with me asap. I would have been happy with an automatic reply even. I got so nervous that I finally called. I was a little worried I had been scammed. This was absolutely not the case though, and we got our sweet girl very quickly, and we all just love her! The box of puppy goodies was a wonderful surprise as well. I'd recommend Puppyspot to anyone trying to find a good match of a puppy with your family.
Susan - We work hard to make welcoming home a furry family member full of joy and excitement and we're disappointed to learn that you feel you had trouble reaching us at any point. We understand it is a huge privilege in helping you find a furry family member and we should have done better. We can't improve without candid feedback like yours and we truly appreciate you taking the time to share your experience. It makes us smile to hear that you are very happy with your new furry best friend and enjoyed the box of goodies. You’ve joined a family, so please don’t hesitate to reach out if there’s anything you ever need!
I have to be honest, I did not set out to order a puppy on this day, but I did. I couldn't resist. I've been without my best friend, an 11 yr. old Doberman, for a couple of months and had been heartbroken since. I had been looking off and on the internet several times for a pet to fill that void. It must have been my lucky day, because I now have the sweetest little girl. Her name is Cora and she is a miniature dachshund (I renamed her from Amber) she is light red right now and will be long haired. The absolute cutest puppy you've ever seen. Everywhere I take her I am stopped by admirers that just cannot get over how cute she is. Thank you everyone at Puppyspot for your kindness and your assistance. I couldn't have done it without you. You made my world complete. Love Kathie
I am very happy with my experience Thank you
Love my puppy. Everyone was so helpful and professional.
Your phone number says that the easiest way to get in touch with you is through the chat feature on the app. I am not sure if it is the "easiest," but is most assuredly not the quickest. In my opinion, to make it "easy" on a customer, they should be able to receive an answer to their concern quickly. Second, you cancelled the initially schedule flight for my puppy due to "weather concerns" surrounding tropical depression Erin, which was not only not a threat to flights at all, but never even materialized. However, you felt it was quite all right to let her fly during hurricane Dorian. This sequence of events does not make sense to me, and it seems that there may have been a different set of reasons for your initial cancellation. Further, the answers I received when I called your C.S. line were inconsistent. Lastly, I called PuppySpot to let you know that I would not be able to complete and return the health certificate w/in two days of receiving the puppy, and they said that was fine. However, I have now received 2 emails warning me of the importance of submitting same. Also in regard to this, in one place I saw that it needs to be submitted w/in two days of receiving the dog, and in another place it says the form needs to be submitted w/in two days of the vet visit. Very unclear and confusing and frustrating throughout the whole process.
Erika - Thank you for taking the time to share your feedback. Our travel team always books travel with your puppy's best interest and safety in mind. We take pride in being a transparent and trustworthy way of finding a furry family member and never want a puppy parent to feel mislead. Just like human travel, flights for our little ones can be delayed or canceled due to weather, which was the case for your puppy. Once our team was made aware of the change in travel for your puppy, we quickly connected with you to provide the updated information and answer any questions you may have. Unfortunately, at that time you did not wish to speak with us and abruptly ended the call. We never want a puppy parent to feel as you do, which is why a member of our team has been trying to reach you to learn more and most importantly see how we can help. We care deeply for our puppies and puppy parents and hope to speak with you soon.
Overall experience was very good. There was a period in the middle of the process re were too many people communicating and things became very confused. All worked out well in the end.
David - We do our best to make sure our puppy parents are as prepared as possible to welcome home their new best friends and we're sorry if that was at all overwhelming. It's helpful to receive your feedback so we can continue to provide the best for our puppy parents, puppies and breeders. You’ve joined a family, so please don’t hesitate to reach out if there’s anything you ever need!
Great experience with PuppySpot! Kept me updated very helpful. And we absolutely love our new baby!!