Overall we would rate PuppySpot as an excellent service to utilize when adopting a puppy- Suggestion - when arranging transportation you should offer the adopters choices of flights when available.
Jeffrey - Thank you for trusting us to fetch your new best friend. It was our absolute pleasure to match you with your adorable pup. Our team does their best to accommodate our customers' preferred travel dates and times, However, there are several factors to consider while booking animal air travel, including the fact that not all planes are equipped to transport animals safely, which doesn't always allow us to offer several choices. We do confirm all travel details with our puppy parents before a puppy is scheduled to travel to ensure there aren't any scheduling conflicts. You joined a community when we matched you with your pup, so please don't ever hesitate to reach out if there's anything you need in your puppy parent journey!
Wonderful experience! Wonderful puppy! Super professional experience!
Great experience with puppy spot in getting our little one. We love him so much and see so grateful to have found him
i had great communication when it came time to get my puppy. I was in daily emails and phone conversations with the managers prior to my puppy's arrival. After that it's when it has gone downhill. there have been major discrepencies with the breeder information that my vet has found and since then the communication has been radio silent even after multiple texts and emails. I'm concerned that my puppy is from a puppy mill and not sure about vaccinations. Like I mentioned, everything was fine, up until I've received my dog
Lisa - We appreciate your honest and detailed feedback about your experience fetching your newest best friend. As you know from numerous conversations with multiple members of our team, PuppySpot does not, and will never, work with puppy mills and has a zero-tolerance policy for substandard breeding practices of any kind. In addition to our comprehensive proprietary screening process that all members of our breeder community must pass (which results in acceptance of fewer than 10% of applicants), we stay in regular contact with our breeder community and have members of our Breeder Compliance team in the field every week of the year. Similar to human doctors, veterinarians and individual breeders can work on different schedules for vaccinations and we apologize for any confusion surrounding your puppy's vaccination certificate. Since receiving your feedback, our team has been actively working with you to ensure your pup is healthy and up to date with all vaccinations. You joined a community and we remain committed to nurturing our relationship throughout your puppy parent journey.
it took to long to get her then had big vet bills to pay to get her helthy
David - We were just as shocked and concerned as you to learn that your puppy was not feeling well shortly after she arrived since her mandated pre-travel nose-to-tail exam performed by a licensed veterinarian indicated she was 100% healthy at the time. As unfortunate as it is, puppies sometimes get sick and we understand that it must be difficult for our puppy parents as well, which is why our service extends well beyond the delivery of your puppy and we have a dedicated Health Team to resolve any issues our puppy parents may have. Our team was quick to reach out to learn more about your situation and see how we could help. We offered to cover all of the associated vet bills on treating your puppy, and our team is now working closely with you to address your vet bills with proper documentation. We will continue to be at your side throughout your puppy parent journey, so please do not hesitate to let us know if you need anything.
My baby came with a carrier I got to keep, his paperwork and food and water. I’d recommend PuppySpot to anyone!
Working with PuppySpot has been a great experience! Very helpful and caring staff. Lots of information available. We love our new addition.
This is my second puppy through you guys, The first experience was great and I have to sat that Ashley this time was off the charts and went above and beyond to get him to me. Funny I filled his progress for 5 weeks and kept coming back to him. The day that Ashley sent me the latest video... I said that is him! Now he is here in Palm Springs and New York... he will be a bi costal boy! Thank you to the team... but a very big thanks to Ashley!
Very easy process in getting my new puppy. And it’s so nice getting updates and real people responses.
The airlines changed the puppy's arrival schedule. The Folks at Puppy Spot were able to reschedule and get the puppy to the closest airport. The care of the puppy was most important and safe travel was arranged. Communication was well established throughout the Process. The Puppy is now happy at home with his new Beagle Brother.
It was my experience from the first conversation that I was dealing with very caring and professional individuals who were determined to get my beautiful, chosen puppy to me as soon as possible. Many daily conversations were had keeping me posted as to the progress and having her home within the week and cooperated fully when my daughter decided she should not travel alone and flew down to Birmingham to get her. I was skeptical at first about dealing with such an organization but, thankfully, they lived up to their fine reputation. I would highly recommend them to folks looking for a new member of the family.
Love my puppy
Puppy spot has great customer service. They did everything possible to make our adopting our first puppy relatively easy with support. When we received our puppy, he was not as healthy as we hoped, but puppy spot is doing their best to stick to their healthy puppy promise. We’re still working on a few things and hope our puppy is well soon.
Elizabeth - Thank you for trusting us to help you find your new best friend! We were sorry to hear that your pup was diagnosed with Giardia, a common and treatable puppyhood condition. As living breathing beings, as unfortunate as it is, puppies sometimes get sick which is why our service extends way beyond just the delivery of your puppy, and we have a dedicated health team. Once we learned about your pup's diagnosis, a member of our team was quick to reach out, and has been working closely with you since. PuppySpot is a community, and we’ll continue to be here with you throughout your pup's treatment, and throughout your puppy parent journey!.
You pay a premium but it is worth it. Clear communications and the transport process across country was flawless. Exceptional and thank you!