They help me through out the process well. I thought thet said the puppy was coming with a micro chip but he didn't. They were not alway extremely timely.
Jason - Thanks very much for your feedback and the adorable picture of your newest furry family member. We're sorry for any miscommunication about whether or not your puppy was microchipped and we're troubled to learn you felt as though our team could have been more timely in their communications with you. We strive to provide our community with a seamless, quality driven experience and a member of our team will be in touch with you shortly to learn where we fell short and how we can do better in the future. Our relationship began when your puppy arrived home and our team will be available throughout your puppy parent journey as you need us.†
So my recent experience was actually very easy, although I was a bit hesitant about purchasing a puppy online. I picked my puppy Keith who we renamed Sammy, and overall our little pug came in great shape. He was on time and they kept me informed throughout the entire process. Even after I received my new buddy they kept in touch to make sure he was doing ok. Only reason I?m giving them 4 out of 5 stars is because my little guy did come with a severe fungal and bacterial infection in his right ear, which is getting much better. I just think a better inspection on their breeders and ensure the health inspections are being done correctly would make for a better review from me. Overall thankyou puppyspot!
Damian - Thanks very much for your kind words and for trusting us to help add Sammy to your family. We want to assure you that we take the health and wellbeing of our puppies seriously. It all starts with choosing our breeders, who we carefully screen to ensure they meet our industry-leading standards. Once a breeder has been accepted into our community, we continue to ensure that they are raising healthy puppies by requiring comprehensive health evaluations for every puppy they place through PuppySpot. Each breeder is required to keep their puppies up-to-date on all vaccinations and de-wormings and every puppy must pass a thorough health check performed by a licensed veterinarian before being allowed to travel home to his or her new home, and Sammy was no exception. Our dedicated health team, made up of former vet technicians (and even consulting licensed veterinarian when needed), then carefully review this documentation to ensure our puppies are as healthy as possible before traveling home and that all documentation is valid. Sammy's pre-travel health examination did not indicate he was anything than 100% healthy at the time, so were were surprised to learn he had an ear infection shortly after arriving home.†As living, breathing beings, as unfortunate as it is, puppies sometimes get sick, which is why we have such health protocols in place and why our service extends well beyond the delivery of your puppy. As you've experienced, our team is available for you any time and we'll continue to be here as you need us in your puppy parent journey.
Great service. Answered all of our questions. Puppy did get sick within the first week of having her and it was taken care of also.
We are beyond pleased with our puppy adoption. We heard about Puppyspot through a friend who had a great experience, so I thought I would give it a try as my kids were eager to get a puppy soon. It seemed like a bit of a risk (as I've never purchased anything alive before over the internet!)but the entire process went smoothly and we absolutely love our new dog. My long-time vet examined the puppy right away when we got her and said she was an 11 out of 10 and that I had "hit the jackpot". We feel so lucky to have such a wonderful dog and positive adoption experience. I am recommending Puppyspot to all of our friends. Thank you again!
Nicole - Thanks so much for trusting us to help you fetch your newest best friend. As you have experienced in your interactions with our team, although the internet may have led you to us, with more than 200 employees focused on our mission to make lives better by placing healthy puppies into happy homes, we are much more than a website. Our relationship with you began, it did not end, when your puppy arrived, so please don't hesitate to reach out if there's anything we can do to be helpful in the future.
We absolutely love our puppy! Puppyspot was wonderful with explaining every step and helping us through the process!
Shelby - We're thrilled to hear everything is going so well and really appreciate your feedback. Don't forget that our relationship began when your puppy arrived home, so please don't ever hesitate to reach out to our team if we can be helpful in any way.†
Everything went flawlessly. My beautiful puppy flew into Phoenix from Ohio. She is happy and very healthy. Thank you Puppy Spot for finding my perfect little Yorkie.
Kathleen - You are very welcome! Your experience is just what we strive for and we're so happy to know your puppy is thriving in her new home. As you know, our team is here for you any time, so let us know if there's anything we can do to be helpful.†
In dealing with the many reps of this company during the pre and post purchase, you really get the feeling that they put the welfare of the puppy first; before anything else. Really great communications and super nice folks who work there. We are delighted with "Baby" and my 4 year old has her new best friend. Thanks!
David - The PuppySpot team truly cares about all member of our community, whether they walk on two legs or four, so we really appreciate your kind words about your experience. We're happy to hear (and see) Baby is doing well in her new home and the bonding has already begun. Our relationship has only just begun, so please let us know if there's anything you ever need.†
Every question I had, at any moment was answered. They were available, pleasant and professional and I got the most perfect puppy!
Andrea - Thanks so much for your feedback and the adorable pictures of your newest furry family member!†PuppySpot was specifically designed to connect you with the perfect puppy for you, and we're thrilled to learn we succeeded in doing just that. Please keep us posted on how everything is going and let us know if there's anything more we can do to be helpful.
called all the time. could not get a call back at all! I had issues to discuss but nobody returned my call. Had to call travel to get ahold of anyone.
Joni - We were surprised and disappointed to receive your review as your experience does not reflect the level of service we strive to provide and varies greatly from that which the vast majority of our community has. We rely on helpful feedback from customers like you to continue to provide a positive experience for all members of our community, whether they walk on two legs or four. A member of our team will be in touch with you shortly to learn more about your experience and see how we can do better in the future. You joined a community when you found your puppy on PuppySpot, so please don't hesitate to reach out if there's anything you ever need during your puppy parent journey.
Wonderful and caring service! My puppy is adorable, happy and well cared for! I appreciate all the follow-up articles and check-ins to make sure everything is going okay.
Meredith - Thanks very much for your kind words. Our team works very hard to make sure our prospective puppy parents are prepared to welcome home their newest furry family members in addition to ensure our puppies arrive happy and healthy. Please continue to keep us posted on how everything is going and let us know if there's anything more we can do to be helpful.†
Very professional and efficient service. I've already recommended PuppySpot to family & friends.
Cyrus - It means a lot that you've recommends us to others and we appreciate you taking the time to provide feedback on your experience with our team. We're always just a phone call or email away, so please let us know if there's anything more you need in your puppy journey.
Easy and convenient.
Grace - Thanks so much for your feedback and welcome to the PuppySpot family!
Getting our puppy ended up being a long process due to two hurricans and then a hematoma of our puppies ear. We had many phone conversations with multiple Puppy Spot employees, everyone of them from our first contact to the last were kind, informative,and caring. The follow through with any of our questions was prompt and courteous which helped when we were feeling anxious. We also appreciate the general puppy care and training information provided by Puppy Spot. Our puppy who we've named Tucker is a delight! Thank you all so much for your caring about your customers, the puppies, buyers, and breeders.
I thought your staff was wonderful. However the puppy will be here 1 month as of tomorrow and I have had to give here so many meds to get rid of severe Giardi that she arrived with. Her potty training due to the pain of this this has set her way back and has now just begun. My carpets are ruined, I hope the Coit Carpet cleaning team or Mr Steamer can get out all the diarrhea and urine.
Margaret - Thanks for your feedback and kind words about our team. We were truly just as surprised as you were to learn your puppy was diagnosed with giardia, a common and treatable puppyhood parasite, as her mandated pre- and post-travel nose-to-tail health examinations administered by two separate licensed veterinarians did not indicate she was anything but 100% healthy. As living, breathing beings, as unfortunate as it is, puppies sometimes get sick, which is why we have such health protocols in place and why our service extends well beyond the delivery of your puppy, and our team was quick to reach out, learn more and see how we can help. We always honor our health guarantee, and our Customer Advocate team will continue to be here for you whenever you need them. Your relationship with us began, it did not end, when we matched you with your puppy and we remain committed to nurturing our relationship throughout your puppy parent journey.
Really happy with the service
Kerry - Our team works hard to ensure our customers have a positive experience and it means a lot to know yours was no exception. Our relationship has only just begun, so please keep us posted on how everything is going and let us know if there's anything you need.†
Excellent service. I want to thank Jose Reyes who was very helpful from the first call we made to Puppy Spot, he answered all our questions before and after and then some. I also want to thank Mary Ann for being such a loving and caring breeder, she raised our little bundle of joy and he can't be any more sweeter, thanks dear for all the information and goodies you sent along, we can't thank you enough because it shows you truly care about your puppies and Riley aka (Banjo) loves his snuggle buddy as much as his hedgehog. To Puppy spot, I have absolutely no complaints and I already recommended your services, but If I may make a recommendation, it will be great if you can include in your services a Pet Nanny who flies with the puppy or allows the customer if requested as optional to pick up his puppy at the breeder. Let me tell you why I feel so strongly about this, I was so glad I ignored the airlines directions-the one when you can pick up your puppy one hour after the flight is in, instead I went to pick him up one hour earlier even if meant to wait because even though the airlines promises great customer services they are unable to speak or take responsibility for their employees. I arrived one hour earlier at the indicated place and waited. Less than 10 minutes after the flight arrived I hear a puppy crying loudly and I was the only one waiting at the time for her pet, when they bring him to me I almost cried with him, the poor thing was scared beyond belief and he was completely trembling in fear, not to mention he was covered in potty and vomit. I know it's not Puppyspot's fault or the breeder who did the best to send him. I was a little irritated at the employees at the airlines, they were making faces and even said how much he stinks...so I'm so glad I showed up earlier because who knows what they would have done with him. I brought him to the back of my SUV and I let him out, cleaning him up from nose to tail while he finally began to calm down, I didn't move from the place until he was completely calm, toys, food, water helped. For that reason, I beg you to consider options for your customers. Thank you for all your hard work. Regards, Rick and Keila
We found our experience with PuppySpot to be very professional, informative and satisfying. We were well informed with lots of information during the whole process of obtaining our healthy and beautiful French Bulldog puppy.
Peter - Thanks so much for your feedback and 'pupdate' on your newest furry family member! Our relationship began when you found your puppy your puppy on PuppySpot, so please let us know if there's anything you ever need.
The service was excellent, I worked with Nashanda, she was always available for any questions or concerns. The whole process was handled in a professional manner. My puppy arrived at the airport in a carrier, she was always with someone. She was healthy and happy. She was also clean and arrived with all of her paperwork. I would recommend this service to anyone looking for a puppy!!
Sheree - Thanks for the kind words about our team, particularly Nashanda. We will be sure to proudly share your feedback with her directly. Your experience is just what we strive for and it means a lot that you'd be willing to recommend us to others! Please continue to keep us posted on how everything is going and let us know if there's anything more we can do to be helpful.†
Representatives always responded to questions either by phone or by email. I would use it again and recommend puppyspot to anyone interested in a pet.
Sam - Thanks very much for your kind words and willingness to recommend us to others. As you've experienced, we're much more than a service or website - we're a community. So, please don't ever hesitate to reach out if there's anything more we can do to be helpful.†
Puppy came sick with puppy allergies. Now is on two different medications and has to take special baths
Afroditi - Before your puppy traveled home to you, she underwent our mandated nose-to-tail health examination performed by a licensed veterinarian, which indicated she may have some environmental allergies. Because we value transparency, we shared these findings with you before she traveled home, and gave you the option of waiting to see if her allergies cleared up, choosing a different puppy, cancelling her arrival and receiving a full refund, or continuing with her scheduled arrival with the possibility of treating her allergies, to which you chose the latter. We were very surprised to receive your review, as your puppies second mandated exam performed by a licensed veterinarian of your choice shortly after she arrived home did not indicate any issues, including any allergies, nor did you mention any issues during our customary follow up communications around the same time. As soon as we received your review, a member of our dedicated Health team was quick to reach out, learn more, and see how we could help. We're happy to report that your puppy is feeling better and thriving in her new home. You should never forget that PuppySpot is a community and our team is here for you just as much as we were before your puppy joined your family, so you should never hesitate to reach out if there's anything you ever need.