PuppySpot Reviews

PuppySpot serves you best by putting the health and well-being of your puppy first.
Don't take our word for it, here's what real customers have to say about PuppySpot.

4.6 / 5
Based on 11,624 verified reviews

11,624 Reviews

  • 5 Stars
    8,943
  • 4 Stars
    1,394
  • 3 Stars
    550
  • 2 Stars
    284
  • 1 Star
    453
02/25/2017
Virginia G.
Nevada | Breed: Shih Tzu

Wonderful experience

Great quality and selection of puppies. Terrific customer service and follow up.

02/24/2017
Sepideh M.
California | Breed: Cavapoo

Excellent service by PuppySpot

My puppy was healthy with all his vaccinations Thank you

PuppySpot Customer Advocate

Sepideh -†Thanks for taking the time to provide feedback on your experience. Please continue to keep us posted on how everything is going and never hesitate to reach out if we can be helpful in any way!

02/24/2017
Robert M.
Florida | Breed: Shih Tzu

Saturn is the best thing we ever did.He is the most loveable little dog one...

Saturn is the best thing we ever did.He is the most loveable little dog one could ask for.He loves to bite your toes and untie your shoestrings.

PuppySpot Customer Advocate

Robert - Saturn sounds like an absolute delight. Thanks very much for your feedback and welcome to the PuppySpot community!

02/24/2017
Maralyn O.
California | Breed: Miniature Schnauzer

We are very happy with Pepper. We changed her name because she was salt an...

We are very happy with Pepper. We changed her name because she was salt and pepper colored when she came not the grey she seemed in her puppy picture we saw on puppy spot. Our last pup was grey when we bought her and stayed grey the rest of her life. While everything else seems fine the radical change in color is a puzzle.

02/24/2017
Jeff T.
Illinois | Breed: Shih Tzu

Tank - new love of my life

Service was great. People were easy to reach and it was easy to get my questions answered. They were very conscientious of the puppy and his needs as well.

PuppySpot Customer Advocate

Jeff - Thanks for taking the time to provide feedback on your experience with our dedicated team of dog lovers. Please continue to keep us posted on how everything is going with Tank and never hesitate to reach out if we can be helpful in any way!

02/24/2017
CaMeidra L. W.
North Carolina | Breed: French Bulldog

I had a great experience!! All of my questions were answered and I even abl...

I had a great experience!! All of my questions were answered and I even able to talk with the breeder.

PuppySpot Customer Advocate

CaMeidra - Thanks very much for your feedback, we really appreciate it.†As you've experienced, we're more than a service, we're a community. Please do not hesitate to reach out to our team if there's anything we can ever do to be helpful.

02/24/2017
Jose L.
Wisconsin | Breed: Rottweiler

Excellent service by PuppySpot

Everyone I dealt with was excellent, very knowledgeable and polite

PuppySpot Customer Advocate

Jose - We truly appreciate receiving valuable feedback from our customers. Thanks very much for your kind words and welcome to the PuppySpot family!

02/24/2017
Steven C. C.
New York | Breed: Doberman Pinscher

Would Highly Recommend Puppyspot

I was a little skeptical about buying a puppy on the internet but after reading the reviews for puppy spot I decided to give it a try. Could not have gone better. The communication from start to finish was fantastic. The puppy (Doberman Pinscher) showed up on time and in great shape. Was able to speak to the breeder before and after the arrival. All in all a great experience. Highly recommend.

PuppySpot Customer Advocate

Steven -†Thank you for sharing your experience with PuppySpot! As you've experienced, we're more than a service, we're a community. Please do not hesitate to reach out to our team if there's anything we can ever do to be helpful.

02/23/2017
ann f.
South Carolina | Breed: Cavalier King Charles Spaniel

Great experience! Kathy now known as Kassi is just what I expected and mor...

Great experience! Kathy now known as Kassi is just what I expected and more.

PuppySpot Customer Advocate

Ann -†Thanks very much for your feedback and welcome to the PuppySpot community!

02/23/2017
Karen M.
California | Breed: Shichon

Love My New Puppy !!!

*Team member name removed by Feefo* in customer care was awesome!!! He kept in contact with me during my 1st week of actually having my new puppy. He gave me some tips/tricks on how to acclimate my new furry friend to his new home. My puppy is settling in rather nicely and he has already captured my heart! I would have rated Puppy Spot a 5/5 but there was a mix-up on the actual age of my puppy, so the vet had to decide his age and we are continuing immunizations from there. Other than that, THANK YOU *!!! YOU ROCK!!!!

PuppySpot Customer Advocate

Karen - Thanks very much for your feedback. We firmly believe that every company is a direct reflection of its people, so we really appreciate the feedback about Curtis and will proudly share it with him directly. We are here for you as a resource anytime, so please keep us posted on how everything is going and do not hesitate to reach out to our team if there is anything we can do to help.

02/23/2017
Ezra L.
Massachusetts | Breed: Labrador Retriever

Tremendous Puppy Experience

Customer service was excellent throughout the process of receiving Derek. Very well coordinated across departments and we were kept abreast of the status of the Puppy throughout the process

PuppySpot Customer Advocate

Ezra -†Thanks so much for your positive feedback. We really appreciate it! And, remember, our relationship with you began, it didn't end, when we matched you with Derek, so please reach out with any questions you have throughout your puppy parent journey.

02/22/2017
Yuliya K.
California | Breed: Bichon Frise

Excellent professional customer service! Reliable and trustworthy company.

I've wanting Bichon for a number of years now. But there are so many scams on the internet including craigslist. And AKC breeders from the AKC site either don't reply or reply when the puppies are all gone (get on the waitlist) and the prices are about $500-$1,000 more compare to Puppyspot's. Puppyspot isn't cheap and that's good. The first thing I've noticed that was different is a "chat option" which was extremely helpful to me as I was cautions of scams. They provided all the information I needed including additional pictures of the puppy's parents. Information about how the puppy will travel, basically everything. The payment process is easy and protected, I felt assured as I could always remove the charge from my CC in case of fraud. The puppy traveling arrangements were made in a matter of days. The puppy traveled well and arrived on time. Healthy, the vet confirmed.

02/22/2017
Haley W.
Wisconsin | Breed: Siberian Husky

super easy and helpful dog came right when i wanted even when i wanted him ...

super easy and helpful dog came right when i wanted even when i wanted him two days after purchase!!

02/22/2017
Wade H.
Alabama |

Awesome

Our experience with PuppySpot was fantastic!

02/22/2017
Carol S.
Pennsylvania | Breed: Havanese

Communication was excellent. The people I dealt with were extremely helpful...

Communication was excellent. The people I dealt with were extremely helpful and informative. Loved the experience!!

02/22/2017
Paula M.
California | Breed: Shihpoo

Great people! Dog arrived a bit unhealthy

The people were helpful and friendly. They responded quickly. The only reason it's 4 star, and not 5 star is because she arrived weak and without water. Also, day after when she went to the vet she had bitty coccidia and guardia. But overall it was a good experience.

PuppySpot Customer Advocate

Paula - Thanks very much for your feedback. Just like all PuppySpot puppies, your puppy underwent a nose-to-tail health examination by a licensed veterinarian, and this exam did not indicate your puppy was anything but 100% healthy prior to traveling home. Whilegiardia and coccidia are both common in puppies and easily treatable, you did the right thing by notifying us that there may be a problem and our Health team was quick to see how we could help. As you have experienced, your relationship with us began, it did not end, when we placed one of our puppies in your home, so you should never hesitate to reach out to us even after we resolve the current situation.

02/22/2017
Lisa R.
Connecticut | Breed: Bichon Frise

I had a difficult time with the Finance department at Puppy Spot. The woma...

I had a difficult time with the Finance department at Puppy Spot. The woman was extremely rude and unprofessional. I spoke to Guy Frank about my experience and he stated that this particular employee had several complaints filed. Guy was amazing.

02/22/2017
Robert T.
Texas | Breed: Great Dane

Great Puppy, Great Experience!

I was reluctant at first to buy a living creature on line. Puppy Spot exceed expectations by guiding me through every step of the process, ensuring that my new puppy was a proper fit for my life, interacting with the breeder and keeping me up to date on travel arrangements. I now have a wonderful, beautiful Great Dane puppy as part of my family. She's the most beautiful little girl and I'm grateful to Puppy Spot for their part in bringing her into my life.

02/22/2017
Debra G.
Texas | Breed: Great Dane

I'm very pleased with their customer service, always answering my questions...

I'm very pleased with their customer service, always answering my questions, sending requested photos, the no hassle purchase of my puppy. Making sure my puppy was healthy to fly, up to date on shots. Thank you Puppy Spot

02/22/2017
Chantelle T.
Texas | Breed: Chihuahua

This brokerage website is a scam! They false advertise dogs and overprice t...

This brokerage website is a scam! They false advertise dogs and overprice them. They do not have reputable breeders and have poor customer service and return times. I paid $2,500 for a chihuahua that's parents weighed 4 and 5 pounds each thinking he would also be around that weight. He is already 5 pounds at 4 months. When I contacted puppy spot first they said I was over feeding them. Then they said the breeder had not updated their info and the dogs had both gained a pound. They refused to refund me any money or help. This is fraud and false advertising.

PuppySpot Customer Advocate

Chantelle - We're sorry to hear you have such a negative view of PuppySpot, as we work very hard to provide a transparent and joyful experience for all of our customers. Despite everything you included in your review, and based upon our conversations with you, it is our understanding that your real issue is that your puppy may end up being larger than you expected. As we've discussed numerous times during our communications with you, puppies are living, breathing animals, and genetics make it difficult to guarantee size, color or even temperament. As you noted, living conditions including things like exercise and feeding also play significant roles. That is why, as a blanket policy, we never guarantee a puppy's weight (and we did not provide you with any such guarantee). We do, however, do everything we can to ensure our puppies are as healthy as possible when they arrive at their forever homes. It starts with our breeder standards and continues throughout our process, as we require all breeders to follow our health protocol. As part of that protocol, before we clear any puppy for travel, we require a licensed veterinarian to administer our proprietary nose-to-tail health exam. The results of that exam are shared with prospective puppy parents, just as was the case with you. Once a puppy arrives home, we require another health exam (by a vet of your choice), which activates our industry-leading health guarantee. While we're confident we?ll be able to turn around your experience, you should never hesitate to reach out to us if there's anything we can do to be helpful.