Drastic change in customer service once the 4K transaction was made. Also wasn’t cool getting her with Giardia. Stool collection should be part of the vet visit clearance prior to leaving the breeder. In the end, our family loves our puppy, but I wouldn’t recommend PuppySpot. It was stressful and for spending as much money as you do, it should really be a world class experience.
Lauren - Our number one priority is the health and wellbeing of our puppies, so we were as concerned as you were to learn that your puppy was diagnosed with Giardia, a common and treatable puppyhood condition, since her mandated pre-travel, nose-to-tail health examinations administered by a licensed veterinarian did not notate any related issues. As living, breathing beings, as unfortunate as it is, puppies sometimes get sick. That said, you did the right thing by notifying us as soon as you thought there may be an issue. We stand behind our puppies and our health guarantee, which is why our service extends well beyond the delivery of a puppy and we have a dedicated health team to help resolve any issues our customers may have. Our health team has been working with you closely to try to understand your concerns and collect the proper documentation and invoices from your veterinarian. Our relationship began when we matched you with your puppy and we remain committed to acting as a source of support and guidance throughout your puppy parent journey.
I give 4.5 Stars to PuppySpot. Choosing Braxton Star was easy. The waiting for him to arrive was hard but got to enjoy two sets of pictures of him during that time. They provided me with much info on getting ready for my puppy, info on his weekly developmental growth, etc. and they are providing info. Braxton Star is a happy, playful and content puppy. Walks nicely on a leash. I feel blessed because he has adjusted to me and my home as if he born. Thank you PuppySpot. Only problem was the day of his arrival, it took 9 hours to travel a distance that should have taken 2 to 3 hours. Fairfield, NJ to Allenton, PA.
Well she is absolutely Beautiful and high spirit ed! I would not trade her for anything. I enjoyed working with Alan he was helpful and polite My only complaint is your phone system long and confusing at times
Great customer service and the puppy is everything they promised , healthy and smart .great experience with them before and after the purchase .
It was a seamless process to get our puppy. Everything went really well and the puppy was delivered to our door. Very happy with the service and communication
Overall a pretty good experience. We had a little trouble communicating with puppy our puppy concierge. A few messages from the breeder were misconstrued. And they kept calling about a first pup that died before we got her.
Jamie - Thanks for taking the time to share your feedback. We apologize for any miscommunication at any point of your experience, as we would never want to cause unnecessary confusion. Our relationship began when we matched you with Ollie, we will continue to act as a source of support now, and throughout your puppy parent journey.
Love our puppy! Everything went smoothly. The only thing I’d say is if you want constant updates, YOU have to call them. I’m someone who likes to know all the details and wants to always be updated and have read from other reviews that they aren’t good about staying in contact as much as you’d like, so I made sure I was the one who always called whenever I had questions and always stayed on it.
It's hard to not fall in love with a puppy. My Millie is adorable, healthy, and a joyful addition to our family. The Puppyspot experience, however, was negative. There is definitely a degree of secrecy that raises suspicions about where puppies are obtained. First, name and locations of breeders are withheld. This is a serious red flag. Second, the promise to provide updates is a loose intention. The only pictures I received of my "growing" puppy were the original posted pics; pics of parents took a while to receive after requested. Clandestine rendevous to obtain your puppy are a suspect practice as well. Reputable breeders are happy to show you their facilities and talk about their pets and puppies. Overall, the price for a puppy on puppyspot is very high, but most important, this is a business that brokers animals, not an organization that seeks to place puppies in the best possible homes.
Teresa - Thanks for taking the time to share your review. While we are thrilled to hear you are in love with your adorable puppy, Millie, we're saddened by your review. At PuppySpot, we are committed to transparency, and we take pride in screening and vetting each and every breeder who applies to be part of our network. PuppySpot has a zero-tolerance for puppy mills or substandard breeding practices of any kind. We are USDA licensed and require every one of our breeders, whether large or small be licensed as well. We will happily disclose any and all information surrounding our puppies and breeders. Every prospective puppy parent has the option to speak directly to their breeder, accompanied by one of our puppy experts, to ask any questions, learn more about their puppy, including its parents, health history and address any concerns they may have. We can assure you when scheduling a meet-up with our breeders, it is done with our breeder's safety in mind and not in a clandestine manner. That said, we apologize if this option wasn't properly explained. We understand how anxious you must have been for updates on your puppy. As soon as we received your requests for photos of your puppy and her parents, a member of our team immediately reached out to your puppy’s breeder each time and shared photos of her parents, and a video of your growing puppy with you. Sometimes breeders are busy with their little ones and can take a moment to get back to us and we apologize if the turnaround was not as timely as you expected. The health and well-being of our puppies is always our top priority, which is why we also screen each and every prospective parent before they are matched with their new puppy. Our relationship began when we matched you with Millie, we will continue to act as a source of support now and throughout your puppy parent journey.
We love our little girl! She is exactly what we expected. Getting her to California was easy! Although travel options were limited, she was flown on a chartered plane, then brought to our front door. She has a clean bill of health, and overall, the process of getting her was very easy. The only thing that I would have liked was more information about the breeder. I know that there is a no puppy mill guarantee, but I wanted to be able to do a little research myself beforehand, more for a piece of mind. I would recommend PuppySpot if you are unable to find your desired breed in your area, as we were unable to do so. They are a nice service, but nothing will ever compete with picking out your new puppy in person.
What a pleasant, personal and professional process during Buddy’s (Pug) connection. I highly recommend PuppySpot for anyone looking to give a puppy a home. Thank you for everything, Ron S.
From start to finish, the experience was easy. We were looking for a Golden Retriever puppy. Paul, Puppysot rep, contacted me immediately when I had any questions. Once we found a Pup, we got weekly updates until she was ready to come home. The travel person called me the night before she arrived and setup a time for the next day. She arrived at the designated time and we have been ecstatic with our pup since she arrived. I highly recommend PuppySpot!!!!
I gave four stars because there was a mixup about our puppy’s delivery date and communication was initially terrible. But once we were able to discuss what happened, I have never been more impressed with the level of accountability and generosity shown by anyone ever. PuppySpot is run by mature and responsible people who love dogs. Plus we LOVE our puppy sooooo much!!
Love my pup and she made ok. Your driver that you use was very nice and helpful. Have already shared my experience with several people
We had a fantastic experience - it was a white glove service from the moment we thought about purchasing a puppy to the moment we received the dog a week later. We highly recommend PuppySpot We are very happy with their services.
Lack of timely communication or any at times
Tricia - Welcoming home a furry family member should be full of joy and we're disappointed that you have negative feelings about your experience. A member of our team will be in touch with you to learn more and see how we can do better in the future. Regardless, we'll be here if you need us at any point in your puppy parent journey.