We were able to meet the breeder and pick up our puppy. We love him.
Every thing went well
I accidentally ran across PuppySpot when I was looking for a dog. I started talking with Toni and it just went well from there. I love my little Roxy and the plane trip was handled well soo.
This was the first time to use an online puppy service. From the beginning they provided support and assistance to successfully pick a desirable Labrador. The delivery and health of the dog was good. Even the post delivery was good. Mollie is adapting to her new surroundings.
Great job to all of you who helped me get my sweet puppy. I have already recommended you to others. Thanks
first the good, they will "help" keep track of how your puppy is doing. now the not so good, my puppy was not being fed what they said it was, I called during the during the process was told I would hear from my "puppy manager" by the end of the day never heard from them for a week. This happened 3 times. for the last 3 weeks I did know who the puppy manager was, when somebody did call they had the wrong information, the puppy was coming then she wasn't then she was, the puppy is sick then she wasn't. I love the little gal I bought but I would not go though a "puppy broker" like puppy spot again.
Robert - Your puppy, like all PuppySpot puppies, underwent a mandated pre-travel nose-to-tail health examination administered by a licensed veterinarian, in order to ensure that your puppy was as healthy as possible right before we cleared her travel home to you. It's our policy to disclose any issues found during this examination, no matter how minor, as was the case in your situation. We were able to communicate with you via text and email, as soon as we received the health examination results to relay the results and asked that you reply to a follow-up email confirming you were comfortable welcoming home your pup, which you were. The health and well-being of our puppies is always our top priority, which is why we were so troubled when we received your feedback. A member of our team quickly reached out to you to learn where we may have failed to meet your needs, but unfortunately, you did not wish to speak with us. We do care deeply for our puppies and puppy parents and will always be here for you both, should you ever change your mind.
I'm very please with the service that I received with PuppySpot when I was looking for my fur baby. I knew the type of dog that I wanted and Kevin (the PuppySpot rep) was able to email a list of available puppies right away. It was on that list where I saw Max. Immediately I knew he was the right puppy for me. I filled out the financing paperwork and I was approved right away. I will admit that their price is a bit high, but I plan on paying back the loan right away so I don't have to pay all that interest. I was able to pick Max up from the airport a week later. He looked just like his picture, except for the fact that he was a little bit smaller in person. Overall, I'm very please with my PuppySpot experience. I have an amazing puppy and I couldn't be happier.
Thank you Puppy Spot staff for helping us get a beautiful Samoyed puppy! She is truly a blessing in our lives. Great Service and would recommend!!
Initially the service level was very high helping facilitate the process. But after the deposit was made, we had to lean into this relationship to get anything other than the automated information. I had no contact from a puppy manager until I tracked one down, and then I had multiple contacts throughout the process. Could be much more smooth, elegant and proactive.
Daryl - Thanks for your candid feedback, without it we wouldn’t be able to improve and do our very best for our puppies and puppy parents. Our goal is to make your entire experience a joyful and stress-free one and we are disappointed to learn that we failed to meet your expectations. Your relationship with us began when we matched you with your puppy and we remain committed to nurturing our relationship throughout your puppy parent journey.
Terrific from start to adoption....
Puppyspot has been terrific and handling all the details with getting this puppy on time and in perfect condition she is the most wonderful puppy beautiful and smart and love her to death thank you puppyspot for making this experience as great as can be
All my questions we answered quickly and the representatives were knowledgeable. My only criticism is I was told my puppy would definitely come one Friday, and then was notified less then 24 hours before that PuppySpot was changing the flight. I took 5 days off off work to time with the Friday flight...
Adelle - Thank you for taking the time to share your feedback. We understand your frustration from your puppy's travel delay but, just as with humans, puppies’ flights can be delayed for a variety of different reasons, like weather conditions, as was the case with your puppy. As soon as the airline notified us of the delay, our team quickly reached out to let you know and check to see if the new arrival time would be okay, which you confirmed it was. We understand the inconvenience these delays can cause, but we believe we better serve our puppies by ensuring they are traveling home the safest way possible. Please remember that our relationship began when your puppy arrived home, so you should never hesitate to reach out if we can be helpful in any way.