They were very helpful and had me completely prepared for a new puppy.
Sandy - Thanks very much for your feedback and welcome to the PuppySpot community!
It was a great and easy process of picking and being accepted as the lucky owner to my new puppy "Rose Marie", she is completely healthy, just waiting for the day our other dog will stop growling at her. I'm sure he will like her when she gets a little older. (out of the puppy stage), until then we are keeping them seperated. i absoluty love her and she is already spoiled.
PuppySpot was wonderful throughout the entire experience. They were in contact with me constantly through each phase of the process and kept me updated every day. They were patient and on the spot to answer any and all of my questions. My puppy arrived healthy, happy and exactly as described. I would highly recommend their services to anyone in the future.
I am very pleased with my experience. My story has been shared with many. The responsiveness and professionals are up to my standards of excellence. Love them.
The customer service was impeccable. They are knowledgeable and truly strive to assist you with the arrival of the newest member of your family. The background required for breeders to participate is another huge plus. If you are interested in expanding your family with a furry friend, please look at the options they have available, they are incredible.
PuppySpot was recommended by a dear friend who had had an excellent experience in receiving his new puppy. I was amazed at how smoothly it all went...I had to drive a few hours to the airport to pick "Harper" (formerly "Caitlyn") up...but even that experience proved to be enchanting as we met a lovely couple with their Havanese getting ready for their flight to Dublin, Ireland. "Harper" appeared like a special little angel...fluffy, spotless and bright eyed. She bonded with me on the drive home. PuppySpot's support system was so helpful in preparing me for what to do, what to expect and what to bring in order to meet all of "Harper's" needs. "Harper" is so affectionate, happy and brilliant.....she paper trained immediately! I must admit that I had fears about ordering a puppy on the computer, but my fears were soon dispelled as this wonderful puppy journey unfolded.
Jan - Thanks for the feedback and we are glad Harper exceeded expectations. Please remember that our relationship with you began, it did not end, when you found Harper on PuppySpot, so do not hesitate to let us know if there is ever anything you need.
We researched and researched what we thought to be the best place to order a puppy. While this place had mixed reviews as well, we with it. The puppy itself has been fabulous although the pictures were a bit deceiving on the coloring. Nonetheless, we love our sweet little puppy. My issue comes with the VAST overcharging that Puppy Spot does. When we got the puppy, I went to the breeders website. The puppy we bought for over $2000 total was only $890 on the breeders website. Now I understand raising the price a little but that markup is absolutely not ok. I feel like I was duped honestly. We were also told that True Companion stuff is a joke and that rarely does anyone every get anything from it when something does happen. I am giving two stars only because we do love our little puppy.
Ashley - First and foremost, we're pleased to hear your puppy arrived healthy, happy, and is settling in well to his new home. As you mentioned in your review, there are certainly less expensive places to find a puppy and our goal is to be the best, not to be the cheapest, place to find a new family member. Our mission is to make lives better by placing healthy puppies into happy homes. And, we are confident that the ongoing investment we make in providing the best service in the industry via the 200+ employees who are committed to our mission mean there is no better way to find a puppy than through PuppySpot. As you have experienced, what we do encompasses a lot more than just coordinating travel arrangements and providing our industry-leading health guarantee. Above and beyond the exceptional customer service we aim to provide all of our customers, we also screen and qualify our breeders in accordance with our high standards and handle all of the research for you, so you can focus on what really matters - preparing your home for your new best friend. Knowing that each customer has a unique set of needs, we utilize a hands-on, personalized approach to provide guidance throughout the entire placement process, including breeder screening, vaccination and health protocols, our No Puppy Mill Promise, and our lifetime support, all of which (and more) we are able to provide through our proprietary systems and professional team focused on placing healthy puppies into happy homes. That being said, while our primary objective is to place healthy puppies into happy homes, our goal is to make sure you're happy, too. To that end, a member of our Customer Advocate team will be in touch with you to offer additional clarity and learn more about your concerns over your puppy's coat and coloring. And, while we're confident we will be able to turn around your current frustration, you should also remember that our relationship with you is not over, but only began when we helped you find your puppy, so you should never hesitate to reach out to us in the future if there's anything else we can do to be helpful.
Very informative company........ from the time I inquired about Novalee to the delivery of her They walked me thru the whole process I received phone calls form puppy spot and the travel department who accommodated me on her flight arrangements.. 5 stars
Overall I am satisfied with my experience. Things were moving very quickly and smoothly in the beginning. The gentleman I was first working with started off very responsive and helpful. I found my puppy and reserved and paid for her all in just the first day on the site. I had some pending questions for the breeders that the man I was in contact with was looking in to. He answered those few questions for me but it led me to have other questions I wanted answered about the parents etc. the man I was working with just stopped responding to me altogether so I had to call and work with someone else to get my questions answered. It turned out the puppy's birthday was listed incorrectly and she was a week older than stated. Also, the information I initially received about the father was incorrect as well. Finally, the weight of my puppy was incorrectly stated to me. I was told she was 16lbs but when I received her and had her weighed she was only 8.6lbs. The 16lbs was the weight of her in the kennel (including kennel weight). Fortunately, in that situation it worked in my favor because my puppy is supposed to be a small breed and 16lbs would've been quite big for what her adult weight should be. All in all, I absolutely love my little pomsky and even though there were times I was extremely worried I about the incorrect information and lack of communication, but I went for it and got exactly what I wanted!
Shannon - Thanks very much for taking the time to share your feedback on your experience with PuppySpot. While we're thrilled to hear your puppy exceeded your expectations, we're sorry for any miscommunication encountered along the way. We rely on valuable customer feedback to continue to provide a positive experience for our customers and will certainly take yours into consideration as we evaluate our process moving forward. Please remember that your relationship with us began when you found your puppy on PuppySpot, so don't hesitate to reach out to our team if there's anything we can do to be helpful!
Excellent customer service! Please let breeder know how perfect this puppy is! Smart, housebroken & just a lover!
It has been the best experience. Everyone is very nice and helpful. Returning my calls and giving me advice. Carla the breeder has been the Best. My puppy came trained and with the best care ever. I have never had a puppy so well behaved. I had the best experience. Thank you for everything!
First rate service . I was kept informed at all times during the process of buying and shipping. He came with a little kennel, and food to last a few days. The personnel was outstanding and very helpful at all times, so I was kept informed at all levels up to the arrival at our house. The follow up calls were appreciated. All in all I am very satisfied. I was a little worried about the dog, whether he was going to be a problem or not. After a few days of adaptation, the dog became more active, now he is a bundle of energy! Wow, thank you for the little angel and your tremendous assistance.
Great support. Always pleasant. Great follow-up.
Dixie is going into a fine young lady. We are so happy with her
The service was excellent easy to make contact . The people were friendly and easy to work with everything they said was correct and right on thank you so much we love our little Poppy again thank you
We highly recommend this company. They really stand behind the health of the puppies and the customer service was always very friendly and helpful. We LOVE our Gracie! She has been such a blessing. She is our amazing grace. Even when she is chewing on my reading glasses or slippers, haha! Her big sister took some time but now loves her as much as we do. I was happy to have found a place that I could find a puppy that did not come from an unhealthy environment. It is great that they thoroughly screen the breeders and stand behind the health of the puppies. We couldn't be happier!
We were pleased with the services provided. Our new companion is everything we expected!
We were very hesitant at first as we had never purchased a puppy online. Having not interacted with the puppy before spending that kind of money was a difficult decision to make but everything turned out fine.
We were pleased with the information and answers given to us during the entire "journey". Andrew was our initial contact and it was very pleasant dealing with him and his concern that our pup Casey arrived safe and sound into our waiting arms. We also were impressed with the thought given to what the pup would need upon arrive and needs shortly thereafter. She is beautiful, playful and a loving ball of fur.