Everyone was great to work with and the transfer went smooth. Everything as promised.
Great service,very friendly
I was disappointed in my experience. They allowed my dog to be crated for more time than the vet had advised in the note sent with the dog. The dog was visibly shaken when I finally received her. She did not have water in her crate when I finally received her. The puppy was originally supposed to arrive on a Wednesday night. They called and said she was too light to fly. I said ok, but I requested a flight during the day because I had taken time off work to be with my new dog. No one contacts me to give me the new flight info. So I call. Dog is getting in at 8pm that Friday despite me requesting a daytime arrival. I get a call from the airline (American Airline) saying that they made a mistake and my puppy was rejected from the flight. However, she would arrive only 15-30 later than originally stated. That is fine. Then I get a call that she can not be added to that flight and the 8pm arrival time will now be 11:45pm. That is much more time than I wanted my dog to be trapped in a crate. When I arrived early to American Airlines, the employees ignored me as I could hear my puppy screaming from the warehouse. I did not obtain her until midnight. Her crate smelled horrible and she was damp and gross with ZERO water. She stuck her face in her water bowl for longer than I could count when I got her in the car. I was horrified and felt heartbroken. Then when I got her home, I looked at her paperwork and googled the breeder and on the first result page it claims that the dog comes from an Amish puppy mill. There was a quote from the breeder in a local newspaper saying that dogs are not humans. They are "livestock." Physically, she came with a cough and hernias. I was made aware of the hernias about 24 hours prior to her travel, but at that point I had purchased her 2 weeks before and had stared at her photos for 2 weeks so I just wanted her to get here. I was not made aware of the cough. I don't know if it was caught during her traumatic travel experience or what. I love my girl but it was a roller coaster experience and I do not believe I could ever do it again.
Kinsey - First and foremost, we're happy that your puppy is now doing well. Secondly, we are not sure where you got the impression you did, but you can rest assured your puppy did not come from a puppy mill. Your puppy's breeder is experienced, current with his USDA license and also meets the enhanced standards required to be a member of our exclusive network. We do not compromise at all in terms of how our breeders care not only for their puppies, but their adult dogs as well. Our No Puppy Mill Promise is at the core of our business and we do not, and never will, work with puppy mills. In terms of travel, that is the only part of your review that we were already aware of and we are sorry about the negative experience you had with American Airlines. On the day your puppy traveled, as soon as we learned of the flight issue, our Travel team was quick to jump in to see how we could help. We remained in constant contact with you all day until your puppy was safely in your possession. Finally, as you mentioned in your review, prior to your puppy's travel, we alerted you about her umbilical hernia (which is both common and non-life threatening). Regardless of how minor the health issue, our policy is to alert any potential puppy parents of health issues before a puppy travels and, as we did in your case, we give customers the option to receive a full refund and forego the puppy placement. In terms of your puppy arriving with a cough, that is surprising to us, since we reached out to you several times after your puppy's arrival to check into how she was settling into her new home and whether there was anything else you needed, but we never heard back from you. We are very sorry about the issues you encountered but, as is the case for any member of our community, our team of Customer Advocates is always just a call or click away, so you should feel free to reach out to us directly at any time with any question, big or small.
Thank you so much for my puppy! Very helpful and attentive service!
I had excellent service and consistent communication throughout the process which made it easier than I expected.
It was a very well put together process and the customer service was great.
Puppy was all that I expected and more! My son Kaleb absolutely adores the new member of our family!
Tasha was in great shape when she arrived in Atlanta. Her Vet. says she is in excellent health and is right on track as fat as growth is concerned. we love her and will always make sure she has a great life in the Ratliff household, here in Powder Springs, Ga.
I called many times, and the staff was always available to take my calls and answer my questions. Sometimes they even had to call the breeder to get my answers and always called me back quickly. We named her Domino because she has two perfect black dots on her back. She is adjusting well and is so sweet we love her very much.
It has been great so far
Whitney was professional, well informed and very helpful. Our puppy is awesome. I was very nervous to purchase a pet without meeting her first...to say it was a leap of faith was an under statement. I am happy to report she is healthy, sweet and exactly what we were looking for in a pet.
Very good communication
Very helpful in the receiving of our puppy. Made sure we were very prepared for him to arrive. We are absolutely thrilled to be sharing our home with this smart, adorable, playful little pup.
Wonderful experience from start to finish!
Katrina was terrific. Very helpful