PuppySpot Reviews

PuppySpot serves you best by putting the health and well-being of your puppy first.
Don't take our word for it, here's what real customers have to say about PuppySpot.

4.6 / 5
Based on 11,692 verified reviews

11,692 Reviews

  • 5 Stars
    8,985
  • 4 Stars
    1,407
  • 3 Stars
    556
  • 2 Stars
    287
  • 1 Star
    457
12/12/2016
Vicki Wei Z.
California | Breed: German Shepherd Dog

Good service by PuppySpot

It has been great so far

12/12/2016
Cheryl R.
Washington | Breed: Golden Retriever

Too Cute!

Whitney was professional, well informed and very helpful. Our puppy is awesome. I was very nervous to purchase a pet without meeting her first...to say it was a leap of faith was an under statement. I am happy to report she is healthy, sweet and exactly what we were looking for in a pet.

12/12/2016
Cheryl H.
Texas | Breed: Pomeranian

The perfect family addition!

I have a wonderful new family member now! I was apprehensive in using this site but they were very good in following up on any questions or concerns I had with my puppy. I also like the health insurance coverage in case my puppy exhibits any terminal illnesses.

12/12/2016
Sally A.

Excellent service by PuppySpot

Very good communication

12/12/2016
Ian K.
Nebraska | Breed: Maltese

Great service, amazing puppy.

Very helpful in the receiving of our puppy. Made sure we were very prepared for him to arrive. We are absolutely thrilled to be sharing our home with this smart, adorable, playful little pup.

12/11/2016
Charlie m.
North Carolina | Breed: Boston Terrier

Excellent service by PuppySpot

Wonderful experience from start to finish!

12/11/2016
Charles M.
Texas | Breed: Morkie

Everyone we spoke to was amazing. Zoey is incredibly smart and funny. Sh...

Everyone we spoke to was amazing. Zoey is incredibly smart and funny. She is part of our family now and we are so greatful to you!

12/11/2016
Patricia K.
Oregon | Breed: Goldendoodle

Excellent service by PuppySpot

Katrina was terrific. Very helpful

12/11/2016
Bertha M.
California | Breed: Labradoodle

Overall very pleased with their services.

I want to thank Puppy Spot, we are very pleased with their help finding is the right puppy. We did get a little confused with the pick up directions, but overall very pleased.

12/10/2016
Paul F.
Maine | Breed: Great Dane

Excellent service by PuppySpot

very good service.took good care of us.

12/09/2016
Haskell O.
Missouri | Breed: Shihpoo

The person I worked with on the phone was excellent however everything was

The person I worked with on the phone was excellent however everything was a mixup from the very beginning. The puppy was supposed to be flown into Lambert Airport.but it turns out that the breeder was here in Missouri about 125 miles from where I live. The breeder called me to meet her dtr with the puppy. I did. Turns out she brought the wrong dog...a female instead of the male I had picked out] on line. Bottom line...I kept the female. My wife and I love her and she is now a part of our family. The mix-up was two fold. Puppy spot wrongly telling me that the puppy Rodney was being flown in and the next thing I know I driving 85 miles to pick up the dog here in MO. The breeder sent the wrong dog! The stress caused by all this was completely unnecessary. Like I say, the female is precious. I gave never received any breeding papers other than the female's shot records and her chip via email and snail mail. Hence only 3 stars ...maybe two.

PuppySpot Customer Advocate

Haskell - Thanks very much for your review - we rely on valuable feedback from customers like you to provide the best experience possible to all of our customers. Since most of our puppies travel by air, your initial travel agent was operating under that assumption. But, once our team realized it would be quicker and easier for you to meet up with your puppy's breeder, we presented that option and you elected to take us up on our offer. We are very sorry for the mix-up regarding the puppy your breeder brought to the meetup, though, and are currently addressing the matter directly with the breeder. While we would have absolutely ensured you got the original puppy had you wanted to do so, we also understand your decision to take the puppy the breeder had with her. And, most importantly, we are very happy your new puppy is both healthy and adjusting well in her new home. As soon as you notified us of the mix-up and that you would be keeping a different puppy, we jumped into action to ensure you received all the paperwork that should accompany a new Shihpoo. We know you are now in touch with a Supervisor on our Customer Advocate team and we are here for you not only now, but throughout your journey as a puppy parent, to provide any support we can.

12/09/2016
Nancy C.
Texas |

There was not any problem in this whole transaction. Perfect! *****

I found two breeders relatively near me in Texas who impossible to work with. They didn't return calls, told me they were busy and I'd have to wait to see the pups, just plain acted as thought they had something I wanted and used it as a power trip. I was very skeptical about an internet site; however, was feeling a bit desperate. Well, AMAZING!!!!!! The process was actually fun! The staff is so great and my puppy, Franny, is healthy and happy and I couldn't ask for anything at all. Thank you to Daniel, and the travel team and all of you for our gift of Franny.

12/09/2016
Sandy F.
Colorado | Breed: Poodle

Helpful friendly and very informative.

I am so in love with my little Chewy! He is smart, sassy, and very loving. Exactly what a little toy poodle is supposed to be. I had help all the way through the experience and everyone was so helpful and friendly.

12/09/2016
Daniel F. L.
Massachusetts | Breed: Labrador Retriever

Excellent service by PuppySpot

answered all question, before I even asked !!!

12/09/2016
David P.
Arizona | Breed: Labrador Retriever

It was a total awesome experience, puppyspot guided me through every step. ...

It was a total awesome experience, puppyspot guided me through every step. There's no doubt that I would use them again. Thanks puppyspot!

12/08/2016
Arlene G.
Pennsylvania | Breed: Yorkiepoo

The only issue I found was that your site promotes worm free. She did have ...

The only issue I found was that your site promotes worm free. She did have worms. Your organization reimbursed us for her testing and medication for this I am thankful. She is a beautiful puppy.

12/07/2016
Susan H G.
Virginia | Breed: Labrador Retriever

Love everything about our experience!

Our experience was fantastic! Our contact at Puppy Spot responded to our request in a timely fashion, answered all of our questions, coordinated a conversation between myself and the breeder, and facilitated a happy exchange. We are completely smitten with our adorable, sweet, new puppy!

12/07/2016
Gerald E.
Illinois | Breed: Shih Tzu

Always felt in the loop. We were kept up to date on all aspects.

Very professional service and staff.

12/07/2016
Stefanie S.
California | Breed: Boston Terrier

You guys are awesome. The process was super easy. Our puppy is super adora...

You guys are awesome. The process was super easy. Our puppy is super adorable. I would totally do it again.

12/07/2016
Maurice R.
Florida |

THANKS FOR MY BEAGLE MAX (JAXSON)

Service was great! Everything was given as said. All my questions were always asked. The texting feature is awesome