It has been great so far
Whitney was professional, well informed and very helpful. Our puppy is awesome. I was very nervous to purchase a pet without meeting her first...to say it was a leap of faith was an under statement. I am happy to report she is healthy, sweet and exactly what we were looking for in a pet.
Very good communication
Very helpful in the receiving of our puppy. Made sure we were very prepared for him to arrive. We are absolutely thrilled to be sharing our home with this smart, adorable, playful little pup.
Wonderful experience from start to finish!
Katrina was terrific. Very helpful
I want to thank Puppy Spot, we are very pleased with their help finding is the right puppy. We did get a little confused with the pick up directions, but overall very pleased.
very good service.took good care of us.
The person I worked with on the phone was excellent however everything was a mixup from the very beginning. The puppy was supposed to be flown into Lambert Airport.but it turns out that the breeder was here in Missouri about 125 miles from where I live. The breeder called me to meet her dtr with the puppy. I did. Turns out she brought the wrong dog...a female instead of the male I had picked out] on line. Bottom line...I kept the female. My wife and I love her and she is now a part of our family. The mix-up was two fold. Puppy spot wrongly telling me that the puppy Rodney was being flown in and the next thing I know I driving 85 miles to pick up the dog here in MO. The breeder sent the wrong dog! The stress caused by all this was completely unnecessary. Like I say, the female is precious. I gave never received any breeding papers other than the female's shot records and her chip via email and snail mail. Hence only 3 stars ...maybe two.
Haskell - Thanks very much for your review - we rely on valuable feedback from customers like you to provide the best experience possible to all of our customers. Since most of our puppies travel by air, your initial travel agent was operating under that assumption. But, once our team realized it would be quicker and easier for you to meet up with your puppy's breeder, we presented that option and you elected to take us up on our offer. We are very sorry for the mix-up regarding the puppy your breeder brought to the meetup, though, and are currently addressing the matter directly with the breeder. While we would have absolutely ensured you got the original puppy had you wanted to do so, we also understand your decision to take the puppy the breeder had with her. And, most importantly, we are very happy your new puppy is both healthy and adjusting well in her new home. As soon as you notified us of the mix-up and that you would be keeping a different puppy, we jumped into action to ensure you received all the paperwork that should accompany a new Shihpoo. We know you are now in touch with a Supervisor on our Customer Advocate team and we are here for you not only now, but throughout your journey as a puppy parent, to provide any support we can.
I found two breeders relatively near me in Texas who impossible to work with. They didn't return calls, told me they were busy and I'd have to wait to see the pups, just plain acted as thought they had something I wanted and used it as a power trip. I was very skeptical about an internet site; however, was feeling a bit desperate. Well, AMAZING!!!!!! The process was actually fun! The staff is so great and my puppy, Franny, is healthy and happy and I couldn't ask for anything at all. Thank you to Daniel, and the travel team and all of you for our gift of Franny.
It was a total awesome experience, puppyspot guided me through every step. There's no doubt that I would use them again. Thanks puppyspot!
The only issue I found was that your site promotes worm free. She did have worms. Your organization reimbursed us for her testing and medication for this I am thankful. She is a beautiful puppy.
Our experience was fantastic! Our contact at Puppy Spot responded to our request in a timely fashion, answered all of our questions, coordinated a conversation between myself and the breeder, and facilitated a happy exchange. We are completely smitten with our adorable, sweet, new puppy!
Very professional service and staff.
You guys are awesome. The process was super easy. Our puppy is super adorable. I would totally do it again.
Service was great! Everything was given as said. All my questions were always asked. The texting feature is awesome