PuppySpot Reviews

PuppySpot serves you best by putting the health and well-being of your puppy first.
Don't take our word for it, here's what real customers have to say about PuppySpot.

4.6 / 5
Based on 12,341 verified reviews

12,341 Reviews

  • 5 Stars
    9,466
  • 4 Stars
    1,492
  • 3 Stars
    586
  • 2 Stars
    308
  • 1 Star
    489
02/05/2017
Cecil J.
North Carolina | Breed: Shih Tzu

Love our Miss Bee !!

GREAT EXPERIENCE! ! WONDERFUL CUSTOMER SERVICE !!VERY PROFESSIONAL! ! WE LOVE OUR PUP..WORTH EVERY PENNY WE PAID FOR HER!

02/05/2017
Eric M. D.
Connecticut | Breed: Bullmastiff

Love our new pup!

I worked with Whitney and the process was super easy and we just love moose !

02/05/2017
Michael F.
California | Breed: Labrador Retriever

Love our dog

Great all around experience. Everyone was so helpful, and we got a great puppy.

02/05/2017
Lawrence R.
Alaska | Breed: Golden Retriever

Excellent service by PuppySpot

Excellent choice for my Golden Retriever

02/05/2017
Dawn P.
Georgia | Breed: Great Dane

Poor communication

Still waiting to hear what food to give my new puppy. We were told one brand by email and the sample that was sent with him was a different brand. We spoke to Roxanne about this issue and she said she'd get back to us but hasn't. Our poor puppy is not taking it well. I don't want to keep changing his food in hoping one brand will finally be the answer. Please get back to us.

02/05/2017
David P.
Rhode Island | Breed: Golden Retriever

Excellent service by PuppySpot

He's a great dog I'm really glad I got him from puppyspot

02/05/2017
Lyn K.
Ohio | Breed: Shih Tzu

Amanda Montgomery was a wonderful puppy concierge and we are so happy! We a...

Amanda Montgomery was a wonderful puppy concierge and we are so happy! We also really like this breeder Deborah Smith for the little sheet sues. We are getting one for our son now as well !

02/05/2017
Kelly L. K.
Michigan | Breed: Morkie

The customer service at Puppy Spot was excellent and we love our new puppy ...

The customer service at Puppy Spot was excellent and we love our new puppy SO much!!

02/04/2017
Andrew B W.
New York | Breed: Labrador Retriever

Very pleased

We've had buddy(AKA Cisco) for two weeks now he's an amazing dog already housebroken at three months old. Our experience with puppy spot was great everything they said they would do they did. I will be highly recommending puppy spot to any of my friends or family that are in search of a puppy. Great job puppy spot!

02/04/2017
Patricia L. B.
California | Breed: Miniature Schnauzer

Excellent service by PuppySpot

Included already.i gave detailed statement.

02/04/2017
Henry R.
Alabama | Breed: Beagle

Excellent service by PuppySpot

Service was great and very helpful. On time delivery and very informative.

02/04/2017
Arleen D.
Connecticut | Breed: Goldendoodle

Loving Riley (f/k/a Asher)

You all are spot on! ? Great customer care, speedy responses and attention to detail. It was love at first sight for us and we are so happy that he has found his forever home. Kudos to both you and the breeder!

02/04/2017
Jo B.
Michigan | Breed: Miniature Schnauzer

Very good experience!

My experience with Puppy Spot was very positive. All my questions were answered and the regular emails from Puppy Spot kept me informed of the entire process. We are very pleased with our experience and love our schnauzer Puppy, whom we named Bella.

02/04/2017
Jonathan Lange C.
California | Breed: Maltipoo

You need to post the farm where the pup is raised, who is raising it and wh...

You need to post the farm where the pup is raised, who is raising it and when the last USDA Officer came by with their findings.

02/04/2017
Chris W.
Texas | Breed: Basset Hound

Outstanding job with the hole prosses,from purchasing to finalizing my new ...

Outstanding job with the hole prosses,from purchasing to finalizing my new puppy.thank you

02/04/2017
Destiny M.
Oregon | Breed: Rottweiler

Perfect experience. I love my puppy so much. Puppy spot was really easy to ...

Perfect experience. I love my puppy so much. Puppy spot was really easy to deal with and my puppy arrived rigjt on time and healthy add can be. Thank you puppy spot

02/03/2017
Peter B P.

Everything seemed to go as advertised. One problem I am having with the pu...

Everything seemed to go as advertised. One problem I am having with the puppy is he seems to have some prior training that I have to overcome. I want him to pee in the grass but he was reluctant to do that, preferring to pee on our door mat. I think he was paper trained. Bad idea. Second, When I sit down to eat or relax the puppy starts leaping on my legs as if he is expecting a handout. If I want him to come to me all I have to do is rattle a trail mix bag. I guess the breeders may feel it is necessary to paper train puppies but it may create a problem for the future owner. Hand feeding people food should be an absolute no-no. Other than that those two issues everything is fine and I am satisfied.

02/03/2017
George K.
Pennsylvania | Breed: Yorkiepoo

Terrible! SPOKE TO A DIFFERENT PERSON EVERY TIME I CALLED, COULD NOT OR WOU...

Terrible! SPOKE TO A DIFFERENT PERSON EVERY TIME I CALLED, COULD NOT OR WOULD NOT ANSWER MY QUESTIONS! THEY QUOTED A PRICE, NEVER MENTIONING THAT THERE WOULD BE ANICE ADDITIONAL COST TO FLY THE PUPPY HERE! I DIDN'T FIND THAT OUT UNTIL 3 DAYS BEFORE THE PUPPY WAS TO ARRIVE, THEN I WAS CHARGED ANOTHER $300 TO FLY HER TO MY LOCATION. WE ARE BOTH ON SOCIAL SECURITY, AND DID NOT PREPARE FOR THE ADDITIONAL EXPENSE! I FEEL THAT WAS DECEPTION ON THEIR PART, AND VERY UNFAIR TO US, AT THAT POINT WE WERE IN LOVE WITH HER AND WE WOULDN'T SAY NO! I FEEL TOTALLY TAKEN ADVANTAGE OF!!!

PuppySpot Customer Advocate

George - We were concerned to hear you felt as though the costs associated with your puppy's travel were not communicated at the time you decided to add her to your family, as no concerns were mentioned during our customary conversation shortly after your puppy arrived home. All customers, including yourself, receive a breakdown of total cost during the online payment process, including the price of your puppy and additional flat-rate cost of travel, which includes your puppy's flight, travel carrier and health certificate stating she is healthy and able to travel by air. That said, while our primary objective is to place healthy puppies in happy homes, our goal is to make sure you're happy, too, which is why one of our dedicated travel team members reached out to you shortly after receiving your review to learn more about where the miscommunication may have taken place. After speaking with your wife, we're happy to hear that not only is your puppy healthy and thriving in her new home, but also that we were able to clarify any confusion surrounding the cost of your puppy. In addition, we reiterated there, just as we will here, that your relationship with us began - it did not end - when your puppy joined your family, so you should never hesitate to reach back out to us if there's anything we can ever do to be helpful.

02/03/2017
Joan Elizabeth V.
New Jersey | Breed: Shih Tzu

My puppy arrived on time and was energetic, perky and hungry. Gobbled the ...

My puppy arrived on time and was energetic, perky and hungry. Gobbled the food I brought and lapped water. All good! Her vet visit revealed yeast infections and mites in both ears that needed attention. She is fine now. At ten weeks old, she arrived pee pad trained. She is well on her way to being spoiled.

02/03/2017
Edna C.
Tennessee | Breed: Goldendoodle

Surprisingly easy and the puppy is adorable and smart!

The experience was very good. The Goldendoodle puppy was for my mom who lost her 10 year old dog on Christmas Day. I was a little worried that buying a puppy online was a scam, but our puppy is adorable and super smart! The only thing I think they could do better is communicate better with the buyer. I asked three times for an updated picture of the puppy with no response which again made me apprehensive. I finally had to call and beg for a new picture because it was my mom's birthday and she was having a rough time. They finally sent the picture. The same thing happened when I asked what kind of food the puppy was eating so we could prepare. Would I do it again? Absolutely! The puppy is awesome!