PuppySpot Reviews

PuppySpot serves you best by putting the health and well-being of your puppy first.
Don't take our word for it, here's what real customers have to say about PuppySpot.

4.6 / 5
Based on 11,669 verified reviews

11,669 Reviews

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Gloria C.
California | Breed: Havanese

Extremely Pleased

Wonderful experience! Dog was delivered on time and in excellent health. PuppySpot representatives were extremely helpful and courteous. Would heartily recommend to anyone.

John K. F.
Massachusetts | Breed: Shihpoo

The service provided was excellent

The service provided was excellent. No question went unanswered. Staff was, by far the best and walked me through each faze of the process. If I asked a question with email, a representatives would be on the phone with an answer in less than 10 minutes. I would highly recommend PuppySpot.

Brian Harry F.
Pennsylvania | Breed: Labradoodle

Rocco has been a great friend, he goes with me everywhere.

The dog came as promised. And Rocco has been a joy!

Howard M.
Delaware | Breed: Labrador Retriever

Excellent service by PuppySpot

Good communication

Marilynn H.
Washington | Breed: Maltipoo

Couldn't be any happier, we love our beautiful puppy.

I was so impressed with everyone I spoke with and the smoothness of the entire process. There were no glitches or misunderstandings. Everything was crystal clear . . . and I have the sweetest little puppy anyone could imagine. Just wished puppies came potty-trained. Dream on . . . .

Deborah P.
Illinois | Breed: Bulldog

I'm thrilled with the dog I got, however my sales person lacked knowledge.

I knew what I wanted, but the person I was working with wasn't very familiar with the breed. She didn't fully understand how the Puppy Spot guarantee would apply to the dog I picked. She also didn't know that the original dog I was looking at was sold (I had to tell her). I received my dog at my local airport and he was sick with pneumonia. The health dept at Puppy Spot was very kind and helpful to me while we worked to get my dog healthy again. My family is in love with our new puppy, and thanks to some strong antibiotics, I think he is doing great (we're going for our follow up at the vet later today!).

PuppySpot Customer Advocate

Deborah - Thank you for your candid review. We rely on our customers' feedback to help improve our process in the future and we are addressing your concerns with additional training of your Puppy Concierge. We're very happy to hear your puppy is feeling better and please know we are here†to provide continued support now and throughout the life of your puppy.†

John D.
Pennsylvania | Breed: Rottweiler


U guys are excellent n very helpfu . Most importantly just a phone call away

Fred F.
Arizona | Breed: Labradoodle

great experience, great pet.

The pup is in excellent health and does not have fear issues. She accepts socialization with dignity and good humor.

Randy S.
Missouri | Breed: Siberian Husky

Excellent service by PuppySpot

Excellent to deal with. Very pleasant.

Lucas J.
Oregon | Breed: Bulldog

Best Experience

Customer service was quick to respond and very helpful. It was a very smooth and exciting process. Our family is complete!

Gordon N.

Thank You

Full information to us - Very helpful The rep named NOA was great. We love our puppy =

Kathy L. F.
Texas | Breed: Dachshund

Everyone I spoke to from the beginning was very professional & answered all...

Everyone I spoke to from the beginning was very professional & answered all my questions. My new puppy came to me just as they said in very good shape & very cared for. I would highly recommend this service. They care very much about all the puppies they place. After I initially made arrangements for my puppy there were follow up calls on what the procedure would be for her to fly to me, also how best to care for her after a flight. They told me what food she was on so I would have a chance to have the same food used by the breeder. I am still just so happy with the new addition to my family

Mary C.
California | Breed: Goldendoodle

Good support, great follow up

I'm a first time dog owner. Decision to be one was not immediate and was well thought of. My sales rep, James Graham, helped in narrowing my choices... they're all cute puppies. My Godendoodle arrived in good shape after 2 connecting flights from Ohio. I would rate my experience as great (all online experience). Happy with my Goldendoodle. Everybody thinks he's adorable. He's so cute that he gets attention from many young females when I take him out.

Jon H.
Washington | Breed: Dachshund

Excellent service by PuppySpot

Smooth, professional and overall great experience.

Jeffrey M.
Minnesota | Breed: Maltipoo

Our little guy is amazing !

We love our little guy. He is MORE than we expected. ADORABLE, and smart !

Shannon T.
Colorado | Breed: Great Dane

Super easy, she's perfect!

Super easy, flight and everything went good. She is healthy and well mannered, but playful and rotten at the same time. We got exactly what we wanted!

Constance M.
Virginia | Breed: Chihuahua


I was very afraid of purchasing a dog online. However, I saw the one that I wanted, and I too the chance of getting him they way he was pictured, his age, health, temperament, etc., and I SCORED! He is the best chihuahua I've ever owned and my family confirms it. I love him and will tell all of my friends about how I purchased and found my best companion. He is a WINNER!

Timothy P.
Florida | Breed: Labradoodle

Excellent service by PuppySpot

Easy transaction and very friendly!

Mary D.
Oregon | Breed: Labrador Retriever

I Love My Puppy!!!!

My yellow lab puppy, Clancy, is such a wonderful puppy! So sweet and loving, yet playful and smart! I couldn't be more happy with him! Thanks so much for sending me such a wonderful puppy who I will love and cherish for all his life!!

Margaret A. C.
Florida | Breed: Havapoo

My little Charlie is perfect

My little Charlie is perfect. He makes me so happy. I was worried about the travel plans, but except for the hiccup with hurricane Matthew, all went smoothly. I look forward to many years with this best friend already. Everyone with PuppySpot was friendly and helpful. Best decision I could have made.