Everyone I spoke with was friendly and helpful; if they didn't have the answer to my question, they obtained the answer then called me back promptly.
Customer service was excellent. They kept me informed on everything. My experience with Puppyspot was impressive .
Everyone that I spoke to were very helpful and explain the purchasing process carefully.
Wonderful experience! Dog was delivered on time and in excellent health. PuppySpot representatives were extremely helpful and courteous. Would heartily recommend to anyone.
The service provided was excellent. No question went unanswered. Staff was, by far the best and walked me through each faze of the process. If I asked a question with email, a representatives would be on the phone with an answer in less than 10 minutes. I would highly recommend PuppySpot.
The dog came as promised. And Rocco has been a joy!
I was so impressed with everyone I spoke with and the smoothness of the entire process. There were no glitches or misunderstandings. Everything was crystal clear . . . and I have the sweetest little puppy anyone could imagine. Just wished puppies came potty-trained. Dream on . . . .
I knew what I wanted, but the person I was working with wasn't very familiar with the breed. She didn't fully understand how the Puppy Spot guarantee would apply to the dog I picked. She also didn't know that the original dog I was looking at was sold (I had to tell her). I received my dog at my local airport and he was sick with pneumonia. The health dept at Puppy Spot was very kind and helpful to me while we worked to get my dog healthy again. My family is in love with our new puppy, and thanks to some strong antibiotics, I think he is doing great (we're going for our follow up at the vet later today!).
Deborah - Thank you for your candid review. We rely on our customers' feedback to help improve our process in the future and we are addressing your concerns with additional training of your Puppy Concierge. We're very happy to hear your puppy is feeling better and please know we are here†to provide continued support now and throughout the life of your puppy.†
U guys are excellent n very helpfu . Most importantly just a phone call away
The pup is in excellent health and does not have fear issues. She accepts socialization with dignity and good humor.
Excellent to deal with. Very pleasant.
Customer service was quick to respond and very helpful. It was a very smooth and exciting process. Our family is complete!
Full information to us - Very helpful The rep named NOA was great. We love our puppy =
Everyone I spoke to from the beginning was very professional & answered all my questions. My new puppy came to me just as they said in very good shape & very cared for. I would highly recommend this service. They care very much about all the puppies they place. After I initially made arrangements for my puppy there were follow up calls on what the procedure would be for her to fly to me, also how best to care for her after a flight. They told me what food she was on so I would have a chance to have the same food used by the breeder. I am still just so happy with the new addition to my family
I'm a first time dog owner. Decision to be one was not immediate and was well thought of. My sales rep, James Graham, helped in narrowing my choices... they're all cute puppies. My Godendoodle arrived in good shape after 2 connecting flights from Ohio. I would rate my experience as great (all online experience). Happy with my Goldendoodle. Everybody thinks he's adorable. He's so cute that he gets attention from many young females when I take him out.
Smooth, professional and overall great experience.
We love our little guy. He is MORE than we expected. ADORABLE, and smart !
Super easy, flight and everything went good. She is healthy and well mannered, but playful and rotten at the same time. We got exactly what we wanted!
I was very afraid of purchasing a dog online. However, I saw the one that I wanted, and I too the chance of getting him they way he was pictured, his age, health, temperament, etc., and I SCORED! He is the best chihuahua I've ever owned and my family confirms it. I love him and will tell all of my friends about how I purchased and found my best companion. He is a WINNER!