PuppySpot Reviews

PuppySpot serves you best by putting the health and well-being of your puppy first.
Don't take our word for it, here's what real customers have to say about PuppySpot.

4.6 / 5
Based on 13,016 verified reviews

13,016 Reviews

  • 5 Stars
    10,029
  • 4 Stars
    1,566
  • 3 Stars
    599
  • 2 Stars
    321
  • 1 Star
    501
03/24/2017
Shannon S.
Tennessee | Breed: Chihuahua

PuppySpot was wonderful throughout the entire experience. They were in cont...

PuppySpot was wonderful throughout the entire experience. They were in contact with me constantly through each phase of the process and kept me updated every day. They were patient and on the spot to answer any and all of my questions. My puppy arrived healthy, happy and exactly as described. I would highly recommend their services to anyone in the future.

03/24/2017
Lorraine A.
Wisconsin | Breed: Poodle

I am very pleased with my experience. My story has been shared with many. ...

I am very pleased with my experience. My story has been shared with many. The responsiveness and professionals are up to my standards of excellence. Love them.

03/23/2017
Carla A.
Florida | Breed: Maltese

It has been the best experience. Everyone is very nice and helpful. Return...

It has been the best experience. Everyone is very nice and helpful. Returning my calls and giving me advice. Carla the breeder has been the Best. My puppy came trained and with the best care ever. I have never had a puppy so well behaved. I had the best experience. Thank you for everything!

03/23/2017
Justin N.
Tennessee | Breed: Boxer

Excellent service all around

Excellent customer service answered all questions I had about the entire process would highly recommend to anyone looking to purchase a puppy.

03/23/2017
Shannon R.
Maryland | Breed: Pomsky

The prefect pup for me!

Overall I am satisfied with my experience. Things were moving very quickly and smoothly in the beginning. The gentleman I was first working with started off very responsive and helpful. I found my puppy and reserved and paid for her all in just the first day on the site. I had some pending questions for the breeders that the man I was in contact with was looking in to. He answered those few questions for me but it led me to have other questions I wanted answered about the parents etc. the man I was working with just stopped responding to me altogether so I had to call and work with someone else to get my questions answered. It turned out the puppy's birthday was listed incorrectly and she was a week older than stated. Also, the information I initially received about the father was incorrect as well. Finally, the weight of my puppy was incorrectly stated to me. I was told she was 16lbs but when I received her and had her weighed she was only 8.6lbs. The 16lbs was the weight of her in the kennel (including kennel weight). Fortunately, in that situation it worked in my favor because my puppy is supposed to be a small breed and 16lbs would've been quite big for what her adult weight should be. All in all, I absolutely love my little pomsky and even though there were times I was extremely worried I about the incorrect information and lack of communication, but I went for it and got exactly what I wanted!

PuppySpot Customer Advocate

Shannon - Thanks very much for taking the time to share your feedback on your experience with PuppySpot. While we're thrilled to hear your puppy exceeded your expectations, we're sorry for any miscommunication encountered along the way. We rely on valuable customer feedback to continue to provide a positive experience for our customers and will certainly take yours into consideration as we evaluate our process moving forward. Please remember that your relationship with us began when you found your puppy on PuppySpot, so don't hesitate to reach out to our team if there's anything we can do to be helpful!

03/23/2017
Julie C.
Florida | Breed: Boston Terrier

Excellent customer service! Please let breeder know how perfect this puppy ...

Excellent customer service! Please let breeder know how perfect this puppy is! Smart, housebroken & just a lover!

03/23/2017
Edwin M.
Texas | Breed: Yorkshire Terrier

Outstanding service! No problems whatsoever!

First rate service . I was kept informed at all times during the process of buying and shipping. He came with a little kennel, and food to last a few days. The personnel was outstanding and very helpful at all times, so I was kept informed at all levels up to the arrival at our house. The follow up calls were appreciated. All in all I am very satisfied. I was a little worried about the dog, whether he was going to be a problem or not. After a few days of adaptation, the dog became more active, now he is a bundle of energy! Wow, thank you for the little angel and your tremendous assistance.

03/23/2017
Laurie C.
British Columbia |

Excellent service by PuppySpot

Great support. Always pleasant. Great follow-up.

03/23/2017
Sandra M.
Wisconsin | Breed: Chihuahua

Excellent service by PuppySpot

Dixie is going into a fine young lady. We are so happy with her

03/23/2017
Hugh L.
California | Breed: Dachshund

The service was excellent easy to make contact . The people were friendly a...

The service was excellent easy to make contact . The people were friendly and easy to work with everything they said was correct and right on thank you so much we love our little Poppy again thank you

03/23/2017
Robin Y.
Maryland | Breed: Golden Retriever

Wonderful!

We highly recommend this company. They really stand behind the health of the puppies and the customer service was always very friendly and helpful. We LOVE our Gracie! She has been such a blessing. She is our amazing grace. Even when she is chewing on my reading glasses or slippers, haha! Her big sister took some time but now loves her as much as we do. I was happy to have found a place that I could find a puppy that did not come from an unhealthy environment. It is great that they thoroughly screen the breeders and stand behind the health of the puppies. We couldn't be happier!

03/23/2017
Randy Y.
Oregon | Breed: Pomeranian

Fabulous!

We were pleased with the services provided. Our new companion is everything we expected!

03/22/2017
Nancy S.
California | Breed: Shih Tzu

Two Thumbs up to Puppyspot!

This was our second time going through the process with Puppy Spot, and once again, we had a wonderful experience from start to finish. They answered all of our questions and provided very clear directions. We love our new little guy!

03/22/2017
Mary K.
Illinois | Breed: Miniature Schnauzer

Great experience!

We were very hesitant at first as we had never purchased a puppy online. Having not interacted with the puppy before spending that kind of money was a difficult decision to make but everything turned out fine.

03/22/2017
Robert S.
South Carolina | Breed: Poodle

Happy puppy, happy puppy parents

We were pleased with the information and answers given to us during the entire "journey". Andrew was our initial contact and it was very pleasant dealing with him and his concern that our pup Casey arrived safe and sound into our waiting arms. We also were impressed with the thought given to what the pup would need upon arrive and needs shortly thereafter. She is beautiful, playful and a loving ball of fur.

03/22/2017
Patricia A. B.
Pennsylvania | Breed: Cavalier King Charles Spaniel

GREAT JOB I have told a number of my friends and they seem interested al...

GREAT JOB I have told a number of my friends and they seem interested also gave phone number Thank You Patricia Brown

03/22/2017
Marina L.
California | Breed: Boxer

Stress free, detail oriented, awesome!!

I had just about given up on getting a puppy and I came across Puppy Spot. My first reaction to Puppy Spot was that it was too good to be true. The process was simple, thorough and stress free. When I finally recieved my Puppy he was healthy and looked exactly like the photos and video I had seen online. I am soo happy that I found Puppy Spot, I would recommend this to anyone that is considering being a Pet owner. The experience was awesome.

03/22/2017
Vivian S.
New Jersey | Breed: Yorkshire Terrier

Three pounds of trouble, love and cuteness.

The process of adopting a puppy was extremely easy. Everyone I had contact with was friendly and helpful. Roxy (formerly known as Patty) is an adorable, healthy handful of a puppy. I only wish puppies arrived with all of their adult teeth intact. Roxy's favorite past time is chewing up everything in sight. I would highly recommend PuppySpot.

03/22/2017
Cody H.
Washington | Breed: German Shepherd Dog

The proses was easy. I only wish we could have received our puppy on a Frid...

The proses was easy. I only wish we could have received our puppy on a Friday so we could have spent the weekend home with him. Instead he arrived at 10:30 on Monday. By the time we got home it was time for bed and then off to work the next day.

03/22/2017
Kathy C.
Illinois | Breed: Dachshund

Very satisfied, everyone was very helpful and let you know what was going o...

Very satisfied, everyone was very helpful and let you know what was going on all the time. When you buy online or over the phone you never know for sure what your getting into. But puppy spot made sure I was informed. And followed up. So thank you.