Great people! I was thoroughly impressed with our experience
Process went pretty well, but scheduling the day and time of transport was somewhat difficult. I asked for an arrival day and time when I can pick up the puppy, but didn't get a response if that would work. Instead I received the arrival day/time that absolutely didn't work. Fortunately I was able to rearrange travel as soon as I found out. The other thing that I was told I would receive was a shot/medical record. I only received info that the puppy was well, so I'm assuming she got her first set of shots. I would include a survey that the breeder could include to help with the transition i.e. What kind of food has she been eating (luckily my breeder included that), her approximate schedule or how many times for bowel movement, nature of puppy... Other than that process went pretty well.
Your process was sufficient to get us information about our puppy but the information you provided was bogus. We feel completely ripped off because your "top notch" breeder is selling puppies in classified ads on the internet. All in we paid more than $2,000 to receive our puppy. She is selling them for $500 to anyone that has cash.
Kenneth - We're happy to hear your puppy arrived healthy and in good spirits, however, we are troubled by the misinformation in your review. PuppySpot is founded on transparency, trust and accountability. None of the information we provided you prior to, or after, your puppy's arrival was 'bogus.' If you are looking for the least expensive place to find a puppy, there may be other options. Those options will not provide you with the peace-of-mind you get from PuppySpot, in terms of breeder screening, vaccination and health protocols, our No Puppy Mill Promise, our industry-leading health guarantee or our lifetime support, all of which (and more) we are able to provide through our proprietary systems and 200+ employees focused on placing healthy puppies into happy homes. That being said, while our primary objective is to place healthy puppies into happy homes, our goal is to make sure the process is an enjoyable one for you as well. To that end, a member of our Customer Advocate team will be in touch with you to offer additional clarity, and while we're confident we will be able to turn around your frustration, you should never hesitate to reach out to us in the future if there's anything else we can do to be helpful.
Travel arrangements could have been much better.
everything was great except the airline forgot to load the puppy on the plane the first time. all was okay because the breeder went back to get the puppy. not wanting it to be left kenneled at the airport overnight till the next flight. so puppy went home to breeder for one night then was successfully boarded on the right fight the following day, arriving fit and healthy. puppy has been a delight. well socialised, intelligent, playful, gets along great with mu other dogs,
Amaxing experience! Guiermo was wonderful to work with! He always returned my calls texts and i was able to speak with the breader. I have already recommended puppy spot and will continue to do so. We are so in love with our new bodyon terrior!! Thank you!!
It was great buying Jack from you we are so happy with this little guy he is a joy .
After owning a kennel for many years and been out of the business for 20 yrs. I decided to get a dog. I'm happy to say that I found Puppy Spot to be excellent from my first call with Jordan along with their travel Dept. Who was on top of the shipping with detailed info, to Tom a top consultant. Everyone was Exellent from the purchase to me getting my Goldendoodle here in Florida. I would tell and recommend Puppy Spot to anyone interested in purchasing a Dog. You can feel free to contact me if you have any questions. PS. Button's my Goldendoodle is in great health and there customer service is exactly the same Excellent.
The customer experience was really good. They genuinely want to match you with the right puppy for your family. They answered all my questions and were well informed about the breeders
While I was skeptical at first...this process was easy and fast. We received our fur babies and he is everything we could have hoped for.
Very organized and helpful in getting ready for puppy
When we first decided to get another puppy, we tried to go through local breeders. However, there were no puppies available and we didn't want to wait. We started looking on line and found PuppySpot. At first, we were somewhat leery to purchase our French Bulldog through the internet. What if it was a scam? What if we had problems with the puppy? What if she wasn't healthy? After speaking with a PuppySpot concierge (James Graham), we felt much better. He answered all of our questions and asked questions about our family. He provided information about the breed as well. They were in constant contact with us througout the whole process (not just the payment part). They updated us on her travel itinerary, checked up on us to make sure we were doing okay, etc. At her vet appointment, our vet found that she had Giardia (a common virus). When I called Puppyspot to inform them because my vet told me to let the breeder know, they did so immediately, thanked me and are covering the costs of the screening test and medication! In fact, we've had Brooklyn now about six weeks and we are still in contact with PuppySpot. It is not one those companies that will sell, get the money and never hear from them again. I am so glad we proceeded with the adoption. We love our Frenchie, Brooklyn. She has brought such joy and laughter and love to our house. I know this is probably not possible, but I swear she had reduced my stress level! I would definitely use PuppySpot again would definitely recommend anyone to do the same. We love our Brooklyn - she is absolutely perfect and I cannot imagine life without her. Thank you PuppySpot.
Never used this type of service before but I highly recommend...my puppy arrived on time and safe, and as awesome looking as he was in his photo. Made it easy by reading all info on puppies and picking the best one suited for our household.
My puppy is great
tremendous follow through & information, excellent experience, we could not be happier w/ our puppy, thank you for all the precautions that you take, Harley n Cathy